Jimmy John'sReviews 248

I called to my local Jimmy John's location on 14th and Leavenworth in Omaha, NE to order a sandwich with just French bread, lettuce, and tomato. I didn't want any meat or sauces. Well, the person who answered the phone sounded gay and became very short with me. He insisted that I tell him what "number" I wanted to order, but I told him I didn't know what number, I just wanted a sandwich like I wanted. He huffed and puffed with me and placed me on hold. Shortly afterward, a woman picked up the phone. I asked her where the other man was, and she said he had to leave on a delivery, but I thought I could here his voice in the background saying something about a difficult order. I reexplained my order to the woman. How difficult is break with lettuce and tomato?

I wish they had been more open to me ordering what I wanted. I felt as though I was expected to have memorized their menu numbers, as he insisted I tell him which "number" I wanted. I didn't care what number they ordered me, just as long as it had only what I wanted on it.

They have made ordering such a convenience. You log on, place your order, and it's either ready to be picked up or delivered during the time frame specified... usually. I recently ran into one weird issue, their system automatically assigned a time to my order which I didn't select. I only noticed it after I got my confirmation email. I called the store and had them adjust the timing, but I'm just glad I caught it otherwise I'd have been waiting almost 2 hours for my sub.

I love JJ's and their website allows for super easy online ordering. My entire office has saved their favorites and we just press a button to reorder everything.

Who doesn't love a sandwich that you click order on and you have it in front of you in less than five mins?
The site is easy to use. You can customize the sandwich without much effort (it's perfect for girls like me that don't do salads on their sandwiches and just want meat and cheese) which is great and helps to prevent the feeling of shame when ordering something from some skinny teenager giving you the look because you said NO to everything remotely healthy on your sandwich.
One complaint I have on the site is that, if you use it often like I do, it keeps readding your delivery address (if it doesn't change like mine; i get it at work) so I have 40 different computer generated variations of my delivery address, even though I have one marked as default. That extra step is an extra pain in the behind. Also, there's a section that says NOTES FOR DRIVER, yeah, you need that, BUT where's the note for the sandwich maker or packer? I am HIGHLY allergic to onions so I have to make sure there is no cross contaminated with the vile white beast of the vegtable world, the demon of the garnishment variety... Anyway, I have to call and tell them that. It'd be nice if there was a little box that says SPECIAL INSTRUCTIONS for the sandwich.
Because of that, I give it three stars.