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Jimmy John's

1.7

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Jimmy John's Reviews Summary

Jimmy John's is a local sandwich shop offering gourmet sandwiches made from fresh ingredients for delivery, catering, or in-store pickup.

This summary is generated by AI, based on text from customer reviews

service
124
value
112
shipping
42
returns
44
quality
102

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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The food was good, but the manager was BAD. The manager refused to give me his name. When I sent the information to Jimmy Johns they asked me for my name, address, phone number, e-mail, and I think they wanted my blood type. Their manager said he is not required to give out his name. Do yourself a favor and avoid the Jimmy Johns at 5801 N May in Oklahoma City.

Date of experience: February 12, 2021
Michigan
1 review
0 helpful votes
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NOT A HAPPY CAMPER
February 12, 2021

I order JJ's on a regular basis... pretty good... Tonight I oredered two sandwiches. One was their ne w BULL$#*! Kickin' Chicken. It shows a fat plump sub. Right? I get the thing. It's flat. I mean I measured it. Not even an inch and a half thick! And that's WITH all the meat and veggies... and on top of that. They send some giant moron knuckle dragger as the delivery guy. He comes to the door. I say 'Hey. How's it goin' tonight?" He says only. That will be 22.76 I give him that and a 10.00 tip. The gimp does not have the social training or manners to muster a thankyou. Just turned and walked back to his car. JJ's can kiss me right square between the back Pockets... never again... "F" em!

Date of experience: February 11, 2021
Virginia
1 review
0 helpful votes
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Jimmy John's Value
February 1, 2021

Don't know if it's endemic of all franchises, but the Chesapeake VA location is useless. Basic heros (sic) lack substance (unless you get all the cheap vegetable fillers). Compared a recent turkey / cheese sandwich with what I would make:
A typical slice of Boar's Head Oven gold real turkey breast from a quality grocer / deli is ~8-9" long by 4- 5" at the center of the cut – it does taper off – so if one were to cut it in half, ~4x4. What is the size of the turkey product that JJ uses? How many slices (or probably more correct) half slices does JJ use used on an 8" #4 Turkey Tom? Oh, and what is the brand; anything that resembles real turkey breast? Forgetting about the cheap tomato, lettuce, etc., fillers, how many slices of cheese are used at no additional cost? Only provolone? Don't understand how Michael Symon endorses such crap, except of course if he's good friends with the founder / owner.

Date of experience: January 31, 2021
Wyoming
1 review
0 helpful votes
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Not a good sandwich
January 9, 2021

Have never eaten here before today. Very basic and very expensive for what you get. 8 inch French loaf or 2 slices of wheat bread or lettuce wrapped around meat. All same price. Then you don't get to have them put on topping you want. 8 inch French loaf was tuff. Very disappointing and will not eat here again.

Date of experience: January 9, 2021
Texas
1 review
1 helpful vote
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1st and last time
December 24, 2020

I could make a better sandwich at home for $17. This was so not worth my time or money. Shoulda followed my first mind and went to Wendy's.

Date of experience: December 24, 2020
Missouri
1 review
0 helpful votes
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ITALIAN NIGHT CLUB #9
December 13, 2020

This sandwich was the worst I have ever had in 72 years. It was supposed to have SALAMI CAPICOLA HAM and PROVOLONE, ONION, LETTUCE, TOMATO &MAYO, oregano, basil and vinegar and oil. The sandwich I received had an abundance of lettuce, no onion, one slice of tomato, one and a half piece of ham, and 2 pieces of bacon@ one inch each and that was all. The thickest part of the sandwich was An enormous amount of lettuce. This is by far the worst sandwich I have ever had. Complete waste of money. 0 out of 5 stars.

Date of experience: December 13, 2020
Florida
1 review
0 helpful votes
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The recent commercials on TV and the deliveries I make daily had me wanting a Jimmy johns sub in the worst way. So after waiting all morning and afternoon to get off work my guy and I went to get us two Cubans wow... We were so disappointed first of all the Cuban is supposed to come with pickles and the guy didn't know that and they're also supposed to be pressed... They do not have a press the guy looked at me like I was talking in jibberish or something... the ham is was sliced like lunch meat so thin I could see through it... and with no press it didn't come close to a true Cuban. It's just that there's something about the way the Swiss cheese, pickles, and mustard melt together that makes the difference... This was similar to a 7-11 grab n go sandwich... And there was also mayo and horseradish in it? For my first visit to JJ I have to say I was NOT impressed whatsoever... probably won't ever go back especially for what we paid for only two crappy subs... would submit a receipt but wasn't offered one... all I have is my PayPal proof...

Date of experience: December 6, 2020
California
1 review
1 helpful vote
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Great Customer Service
November 21, 2020

Called and asked questions thereafter placed my order but the gentleman Nick was so patient with all questions and had a great attitude throughout the whole call.

Date of experience: November 19, 2020
Ohio
1 review
0 helpful votes
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Blech
November 6, 2020

I ordered my lunch ONE FREAKING HOUR AGO AND IT STILL ISN'T HERE. TALK ABOUT FREAKY FAST. MORE LIKE FREAKY SNAIL PACE.

Date of experience: November 6, 2020
Indiana
1 review
0 helpful votes
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Good things first. Ordering was easy. Delivery was fast. The fillings were very tasty. Now the not so good. The bread was so tough and dry, when I tried to bite into one end(which was cut in half) the force needed pushed the fillings out the other end. I wrapped the other half in a wet paper towel and nuked it for 15 seconds. That made it easier to eat but, still not great. Won't order again.

Date of experience: October 29, 2020
Wisconsin
1 review
0 helpful votes
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Ask for pickles
October 25, 2020

I wanted to order the plain slim, basically because the size is perfect for me, but i asked to add pickle, god no they can't do that if i want pickle i have to order the full size sandwich, not looking to argue today i said fine full size add pickle, get home, NO PICKLE! I was the only customer in there! Are you kidding me?

Date of experience: October 25, 2020
Texas
1 review
0 helpful votes
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Went to the Jimmy John's location at 5701 N Tarrant Pkwy Ste. 109, Fort Worth, TX ******* on October 16th at about 3:00 in the afternoon. I stood in line about 3 minutes, the cashier is counting the money in his drawer, so I set down in a booth since I have a bad knee and I can; t stand in 1 place for a long time. After about 3 or 4 minutes I stood up and went back to where the cashier who was still counting the money in the drawer and said can someone take my order? He said no because he was in a shift change, keep in mind ther were 2 other employees behind the counter when I showed up and another came in while I was sitting down, but nobody can take my order?. After about 1 more minute I left the store nad went to get a sandwich at another sandwich shop. This was somwme really bad customer service.

Date of experience: October 22, 2020
Colorado
1 review
1 helpful vote
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I placed order online for delivery, 5 minutes later manager called me from the store located 2325 colfax ave denver co and asked if I want to leave tips for the driver.
Are tips supposed to be at my own decision?
Manager took his sweet time to call me asking for tips, unbelievable!

Date of experience: October 8, 2020
Tennessee
1 review
0 helpful votes
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Broke my mf tooth
October 7, 2020

I was eating one of their turkey tom sandwiches, I had added bacon to it. Im chillin and eating when all of a sudden I bite into something hard, didn't think much of it till I was brushing my teeth and found that it was broken. Officially the first snd last time ill ever eat a sandwich or anything from them again.

Date of experience: October 6, 2020
New York
1 review
4 helpful votes
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Disgusted
September 12, 2020

This place is disgusting that it is still on business. The original owner is an animal killer who kills for fun and fun alone. From whales, bears, rhinos, etc he's a slob. How could any human even walk in one of these places knowing this? His daddy gave him his start up money and now he has sold the company to travel around on his yacht killing for sport. He's a disgusting man with serious mental issues.

Date of experience: September 11, 2020
Minnesota
2 reviews
14 helpful votes
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Sloppy slow
September 7, 2020

Love JJ's subs. Freaky fast my $#*!. I placed an online order, took 20 minutes to get there and it wasn't ready. Monticello MN is the worst JJ's ever. My daughter lives there and we've stopped often in past few years. Nothing has changed. I will eat dirt before I ever go there again. Snail $#*! slow and bunch of cocky brats working.

Date of experience: September 7, 2020
Wisconsin
1 review
0 helpful votes
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I asked for peppers and onions. No peppers no onions no paying attention to anything I said with the order. I'd expect my money back as this is NOT the sub I ordered. Really? How hard is it to read the order. I worked in restaurants for years--it's not that hard. Shame on you

Date of experience: September 2, 2020
Florida
1 review
0 helpful votes
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I placed an order for delivery the order was not what I placed by Miah at Jimmy John's 630 Park Street Jax, FL *******. I called to explain to the night Manger that I didn't order what was delivered, Julia the delivery lady was very polite with awesome delivery skills. The Manger is rude and I am afraid to purchase food from there due to my safety due to her character... Manger Cotton is the worst Manger, different... that place deserve a 0 star...

Date of experience: August 27, 2020
Washington
1 review
1 helpful vote
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Poulsbo don't go
August 27, 2020

U will be disappointed in your purchase! Wast of money here horrible service and food. Would not recommend to anyone

Date of experience: August 27, 2020
Michigan
1 review
0 helpful votes
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I ORDERED 2 SANDWICHES FROM THE GREENRIVER LOCATION AT 3PM. TOLD IT WOULD BE DELIVERED IN 25 MIN. A HOUR LATER I CALLED BACK AND WAS TOLD THE DELIVERY GUY HAD FORGOT MY ORDER AND WILL BRING IT NOW WHAT! NO COURTESY CALL NO SORRY JUST THAT IS IT. WOW WHERE IS THE CUSTOMER SERVICE?
JIMMY JOHNS HAS COME BACK AND GAVE US OUR FOOD FREE FOR IT TAKING SO LONG!
NOW THAT IS CUSTOMER SERVICE TRYING TO MAKE UP FOR A MISTAKE THAT THEY CAUSED.

Date of experience: August 26, 2020