Jimmy John'sReviews 248

Since the implementation of "rewards program" the service has slowed down considerably. I suggest you figure out a quicker method (swipe?) to get customer phone numbers through the drive up. I frequent Jimmy's quite a bit, and nearly every time I have to repeat my order 2-3 times, so I have to wonder if your speaker system needs improvement, or employees need to wear headsets?

Store received my order a 1:25. I only live 5 min away so I headed to the store and parked in the lot waiting for notification that my order was ready. Kept checking online tracker and still not updated at 2:00 so I called. Was told that order was already ready for pick up. Online tracker didn't update til I was in line at the window. Obviously someone dropped the ball but didn't get any kind of apology or anything else after being kept waiting unnecessarily.

I have ordered from Jimmy John's so many times I cannot count. I always customize my sandwich so that I won't get any tomatoes. I almost always get tomatoes. I always pay extra for 2 or 3 Kickin' Ranch dipping sides and I pay extra for Mayo packets. I almost NEVER get any of these items. I have spoken to the manager of my local Jimmy John's three times. I've been guaranteed that associates would be trained to have more attention to detail and correctly put together my orders in the future. Today, for good measure, I paid for 4 Kickin' Ranch sides and received two. I paid twice for extra mayo packets and did not receive any.
Sometimes, it's the little things that add up and make one not wish to bother ordering from a company again.
Zero attention to detail. Super Fast should not mean Less Quality. I really like the sandwiches and convenience, but it's simply disrespectful at this point and I no longer wish to do business with a business that does not value customers enough to give them what they pay for, consistently.

I had wonderful service from our New Albany, OH Jimmy John's today. I placed my order online and accidentally marked pickup instead of delivery. I realized this after checking my email when my food had not arrived at work. I called the store and the manager was so nice. He not only said they would deliver, but made my sandwich fresh instead of the one that had been waiting for pickup. Even added a cookie to my order! Above and beyond service, and the food was as good as expected!

Order sandwich and cookie online when when I got my order delivered. The cookie was missing I called the store and they said they would run it right out to me waited an extra hour never received it drove to the store wanted my money back for the cookie and my delivery fee and they refused to give me my money back even though I stood at the window waiting for 5 minutes with no response from anyone so please be aware and stay clear of the store in South Bend Indiana on 933 North

Been ordering for years today may be the last time. The driver was new, called twice looking for direction stood in y parking, despite being told twice the apt was in the basement, could not figure it out. He ended up going across the street and giving it to some random guy standing on the sidewalk.

Called the store and was told they would redo the order and send it back out with the same driver. If he couldnt find it the first time why did they think he could get it right this time? No apology, no discount, no nothing. I canceled the order.

I'm done with Jimmy John. Screw ups are really constant with this store JJ9003.

Downtown Battle Creek location
Used their drive thru. I had to ask them several times to speak up and repeat themselves. I ended up repeating my order three times before they read it back correctly, ordered a sandwich combo and an unwich and they still got it wrong. They tried to give me half the order I offered to go inside to straiten it out to not delay others in the drive thru. Inside staff was argumentative when I "tried" to tell them the correct order. A woman claiming to be the franchise owner was quite abusive.

Purchased two 16" roast beef and turkey sandwiches and a soda. Came to $41. I thought maybe it's worth it? NOT. This was probably the lamest sandwich I have had and to pay almost $20 for it is even more disappointing. I was not able to pick my toppings, the mayo was hardly even there. Very dry. No pickles, no onions, no nothing except tomatoes and lettuce. When I ordered I was not even given the choice of bread and no mention of toppings. The bread was hard and I ended up not eating the whole thing because it was so dry and bland. Service was SLOW. I ordered at the counter and waited 30 minutes to finally get my order. Probably because they were busy filling call in orders. Probably my mistake by not ordering ahead, but still 30 minutes for a sandwich?

The character limit here doesn't allow for the whole story but in short, she got annoyed with me because she was busy and apparently doesn't handle being busy very well. She waved the knife in her hand at me and said 'YOU HAVE TO WAIT! I HAVE OTHER ORDERS! - situation declined from there. All she had to say was "I'm sorry but I have to finish these orders right now, then I will try to help you with this" I may be no JJ's manager... but I'm not stupid either, her condescending behavior was uncalled for.

Apparently this Jimmy John's is the only location that cannot make an unwich. Wrong order twice. Refused to correct it. Refused to refund, told me to leave the store. Paid good money to be treated poorly and not get my food. Manager's name is Brandon. He is extremely rude, and unprofessional. I will contact the franchise owner, and also the corporate entity. Never going to this Jimmy John's again.

Jimmy John's is without a double the best sub sandwich. Great bread and high quality fresh ingredients. Can't be any better.

Negative 5 stars WILL NEVER GO TO JIMMY JOHNS AGAIN they are lazy people and very rude to their customers

I placed this order online and expected well-made, delicious sandwiches like received before in October 2019. I did not receive this. What I received were 3 Sandwiches: 1 - #12 Beach Club + 1 Roast Beef Slim (very little Avocado)+ 1 (VERY Small piece of) Turkey Sandwich that were All 3 made horribly! The Beach Club didn't even contain Turkey inside only cheese, Small Lettuce and a very small amount of Cucumber... After calling, I was told there was a delivery charge for exchanging the sandwiches so I picked it up and received 2 New Sandwiches - NOTHING CHANGED OR IMPROVED! This is unacceptable by ALL Restaurant Standards!