Jiffy Lube

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Pennsylvania
1 review
2 helpful votes
Follow Amit g.
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Rip off on all service items.
August 1, 2023

I have decided to use places which will charge me reasonably. I don't like to be charged significantly more for same service. 10% higher is ok but 35 to 50% seems too much.

Date of experience: August 1, 2023
Massachusetts
2 reviews
4 helpful votes
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Oil change
July 28, 2023

I will never go to them. I suggest no one goes to them. They messed up my motor. Also they accept a marijuana for payment and then they wanna hurry up and ship the guys out that did it but I'm not stopping you. I'm calling Solve It 7 and I'm taking him to small claims court. I'm gonna have a thorough mechanic go with my car because I know you are messed it up. Nothing was wrong with it before they touched it.

Date of experience: July 28, 2023
Florida
1 review
1 helpful vote
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The gimmick is in the very thing they tout, the almighty oil change. It's the simplest thing for a mechanic to do. Just unplug from the bottom, drain the oil, unscrew and replace the oil filter and add fresh oil from the top of the engine. That's it! The almighty oil change. Really simple. They charge upwards of $69+++ for this sh_T. They upsell you and add-ons and send you nonsensical coupons etc, etc. And since many of these Jiffy Lube stores are franchises and individually own. Many of them don't or won't honor the coupons as what happened to me on 2 different occasions. So I am DONE with them.

By the way, stay away from the following Jiffy Lube store, 735 W. Hallandale Bch Blvd
Hallandale, FL *******.

Date of experience: July 26, 2023
Tennessee
1 review
0 helpful votes
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Quality of service
July 19, 2023

Excellent customer service, plenty of technicians to assist customers. Definitely going back for an oil change

Date of experience: July 19, 2023
Canada
1 review
1 helpful vote
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Scam artists
July 19, 2023

Just had a horrible experience at Jiffy Lube Sault ste Marie, I'll never go there again.

I went to get an oil change and I get the semisynthetic for $89.99, which with tax comes out to $101.68 or close to. So when the guy comes over with the bill and askes cash or debit, I think nothing of it and say debit, he brings the machine so I tap my car and away we go...with not much though. As I get further away I'm like, I should check that receipt, as I do I see a charge for $127. I look over my receipt and there is a charge for a "special filter" of $15. So of course I call and I quite and he says...oh, yes that's because we had to use a special oil filter for your make.of suv. And I say what a Hyundai? He states yes, all Hyundai and Kia's we are using OEM filters and have to recouped the cost to us. So, I say and this is something you guys should be asking and/or telling the customer before hand. I informed him that I've never been charged for that before at any of the oil change places and that I wanted my $15 and the taxes back. He says I'll have to talk to someone above me before I can do that. I'm like,no, you will give my money back...he goes and does whatever and comes back and says, ok sir we will refund you, but just be aware if you come back there will be that charge. Guess who's never going back to Jiffy lube...

Date of experience: July 19, 2023
Missouri
1 review
0 helpful votes
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Gave false info
July 14, 2023

Web sites, including yours, indicated a vehicle State Inspection could be completed at
The Liberty MO location. I drive 30 minutes. That's my problem. I get there and I'm
Informed that you haven't done state inspections for a considerable amount of time.
However, your manager recommends Valvoline, just done the road. I go, only to find out
Valvoline hasn't done state inspections for over three years! I call this particular
JiffyLube to inform that Valvoline hasn't done inspections for several years. Did the management
Apologize? Not really. I thought I was doing him a service by updating him. Oh no! I kept
Hearing "I'm sorry" but never, never, do I recall him thanking me. He kept on.
And on. And ON. Would not shut up about "I'm sorry". It got to be
Ridiculous. I hung up. I was tired of him. I eventually called back to apologize and
Let him know that I didn't recall him thanking me. Maybe he did. Maybe he didn't. But
I was particularly interested in the "thank you for letting me know". Not a
Broken record of "I'm sorry". I had to hang up on him again. No. The
Customer is not always right. But I sure don't recall hearing any sort to "thank
You for letting me know" when I specifically was listening for something along that
Line. And, I wouldn't think that removing the services provided to include state
Inspections would be that much of an issue, apparently several years down the road. No
Pun intended.
I have attempted numerous times (6/5,7/1, and 7/10) to try and file a complaint w/ Jiffy Lube and get some sort of response from them. Nope. Just "we will get back w/ in the 3-5 days". Or, "we will put a rush on this". Or, "we will expedite this". Today is 7/14 and nothing yet.
Considering that I have a muscle car that faithfully got oil changes from Jiffy Lube (like $100 changes), I think I will have to reconsider them. You think? Ha ha. They lost my business.

Date of experience: July 14, 2023
Florida
1 review
2 helpful votes
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Engine Seized
July 13, 2023

I got a Oil Change on April 24 on May 17th My engine seized up. I was told that the Oil Filter was replaced improperly. There was oil all over my undercarriage, and I have pictures to prove it. Jiffy Lube sent their manager to look at my car and he remove the Oil Filter and took it with him. There Insurance Company NATIONWIDE denied the claim saying they did nothing wrong. It will cost me $10,000 to replace the engine, I have made signs up for my car which reads DO NOT USE JIFFY LUBE1 THEY WILL RUIN YOUR CAR IT COST ME $10,000, I hope Jiffy lube and South bay lube enjoy the advertising I am doing for them I have 2 cars that are on the road 8-10 hours aday.A lot of future customer will be seeing this. Oh and by the way no one from Jiffy lube would return a phone call BEWARE OF JIFFY LUBE. This will be a daily thing for me Getting the word out.

Date of experience: July 13, 2023
Utah
3 reviews
1 helpful vote
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Unbelivable
July 8, 2023

I needed a oil chage today so I searched an oil change place that might be open today Saturday, I only had today to get it done I was leaving town again early on Monday for work out of town.
Jiffy Lube web site as well as the phone message stated that no appointment needed and it is first come first serve.
I went to the Spanish Fork Jiffy Lube and pulled in line right behind a F150 that had just pulled in to the only bay that was open. The manager came out directly and took my information and told me it would be a 45 minute wait and then 15 minutes for the service. I felt that was fair. Until after sitting in the waiting room for 1 hour and then to get up and look out to see where my truck was and they had moved it and placed two vehicles in front of my truck without an explanation. I consider myself a patient person, I decided to just walk out and leave.
I never leave feed back ever. But I was so mad when the workers inside the building treated me so badly as I was leaving I still can not belive it.
Any way I would not recomend going to this Jiffy Lube and will abviously never go back. I will wait until next weekend and take it to my regular mechanic.
I will also note that the manager was not to be found and there was four I repeat four workers to change the oil on one F150 pickup took a fullhour to do. Still is unbelivable.
I wish I had purchasded after a 1 hour promised wait I still was at least that much longer. Not Proof just my word.

Date of experience: July 8, 2023
Oregon
2 reviews
34 helpful votes
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I went to jiffy lube for a long over due oil change. My windshield wipers also were ruined. I noticed my front headlight would go on and off. And my transmission dip stick for some reason pops out. So I got all these things done. All of a sudden one of the workers said to the person handling my bill. "We have $10 off wipers this weekend, make sure to subtract it". So it was subtracted. Then another technician said your transmission fluid is low. It may have something to do with your dipstick poping out issue. So they topped off my transmission fluid. Then the other technician changed the headlight. While this was going on a worker was washing my windows. I was in and out in 15 minutes with everything done exactly that was needed and requested. Oh almost forgot. Another technician saw my coolant was on the low side and topped it off. The location was in Tukwilla WA. I do see some bad reviews here that are also honest. But this shop was totally energized. People seemed happy to work there. My best experience getting an oil change. For the subpar Jiffy lubes out there based on some reviews here. It is recommended to reach to this Jiffy Lube as an example of how customers should be treated especially when there are so many other options. Thumbs up.

Date of experience: June 17, 2023
Canada
1 review
2 helpful votes
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Best Service and very friendly.
June 7, 2023

Best Service, reasonable and very friendly. I went today for oil change and was very satisfied with their service.

Date of experience: June 7, 2023
Alabama
1 review
1 helpful vote
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Poor Customer Service
May 19, 2023

I went to Jiffy Lube for a oil change, sit about 20 mins, for them to let a car pull up in skip me

Date of experience: May 19, 2023
Pennsylvania
7 reviews
12 helpful votes
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The minuses outweigh the plusses
May 17, 2023

I'll be fair and give them credit for having a clean shop, quick to get my car in, polite staff.

Here's what I can't stand - the endless SELLING. They want to get as much out of you as they can and it's obvious they see women as sitting ducks. I went in for an oil change. AN OIL CHANGE. They wanted to do $500 worth of services and made it sound urgent.

My regular mechanic took a look at this estimate (I didn't let them do most of what they wanted to) and called them crooks.

Never will I darken their doorstep again.

Oh, and my engine light came on a day after they changed my oil.

Date of experience: May 17, 2023
District of Columbia
1 review
0 helpful votes
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Very, very disappointed by jiffy lube
May 13, 2023

Last November, 2022, I took my 2018 Toyota for oil changed, they kept me waiting for 2hrs. Because they diagnosed my vehicle which I continously telling them that I don't need that service, just oil changed.
He went ahead without my permission and did it anyway, then told me what the cost is.
I refused, then he was mad and told me that they don't have the tools to changed the oil. Then he charged me anyway.
Not being the they changed parts on my truck, and replaced them with bad parts. They dismantled the timer that informed me when Services need to be done. 2 days later drove the truck and it started causing me problems. It's a new truck and didn't need major services, they tampered with the brakes. Why because I refused their recommendation false services. He told me after 2 hours waiting that they don't have the tools to change the oil in the truck. Tj8s is not a good service business. I will never recommend anyone fir their services. If I know or see anyone taking their cars I will stop them and let them know what they did to my new truck which I don't even drive that much and it's cost me highly with other service to fix what they messed in my truck. The worst part of it is that they charged me for service ls that they said they don't have the tools to work in my truck. Wow!

Date of experience: May 13, 2023
New York
1 review
3 helpful votes
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Are you kidding me!
May 12, 2023

Are you kidding me! $756 for an oil change! That's what they wanted to charge me! I know it's a diesel truck, but I paid no more than $300 at the dealer to have the fuel filters changed etc… I complained, and he grudgingly dropped it to $589…. I still did not want to pay that! Very, very very discouraged!

Date of experience: May 11, 2023
Nevada
1 review
0 helpful votes
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Oil change
May 9, 2023

Customer service is always something to expect at this location as well as quick visits. My technician Devin was knowledgeable on questions I had and overall made my experience great.

Date of experience: May 8, 2023
Canada
1 review
3 helpful votes
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Tire change
May 8, 2023

I was there today at Wellington Rd location I call ahead of time they told me they are closed at 6pm I arrived at 4:15pm I was next in line yet I was told to back up and they let someone go ahead of me when that person came after me at 5:08pm I was to leave they don't have time to change my car tires never again I will go there waist my time and I urge others not to go there service is terrible

Date of experience: May 8, 2023
Massachusetts
1 review
0 helpful votes
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Oil change
May 1, 2023

I went to a jiffy lube in Whitman, Ma. They are the best. They tell you a price before they do anything, they show you your dirty air filter and then show you the brand new one before it goes in the car. The customer service from all of them are spot on!

Date of experience: April 29, 2023
Connecticut
1 review
3 helpful votes
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Bad service
April 9, 2023

After doing oil change my car started leaking profusely, went back and have no resolve the issue, took it three times and didn't get the problem resolved, no response

Date of experience: April 9, 2023
Kentucky
1 review
0 helpful votes
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Great Service goes a long way!
March 21, 2023

Very fast, helpful and friendly service at the Radcliff location! I would HIGHLY recommend, they offer a variety of services meet many of your automotive needs!

Date of experience: March 20, 2023
Indiana
1 review
0 helpful votes
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Problems after oil change
March 6, 2023

First time getting an oil change here and the last. I don't know what happened but I had nothing but problems starting my car after getting an oil change here. Not sure if they used the wrong oil or what. Recently got an oil change at a different place and the problem has disappeared.

Date of experience: March 6, 2023