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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
1 review
0 helpful votes
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Thumbs up!
May 22, 2017

Never disappointed in the JibJab app. Easy to use and comes out perfectly! Love the choices and always makes me excited to send out!

Date of experience: May 20, 2017
Mississippi
1 review
0 helpful votes
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I want my refund asap and if I don't get it I'm reporting you to the BBB and will tell everyone how sorry this site is and that you steal money. You also lie because I was told my $18.00 had been refunded and I wasn't.

Date of experience: May 20, 2017
Washington
1 review
0 helpful votes
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Great site!
May 22, 2017

Very easy to use, simple to navigate, lots of choices, a fun and hilarious way to celebrate! I spent a lot longer than necessary on your site simply looking thru and enjoying the possibilities!

Date of experience: May 20, 2017
Arizona
1 review
0 helpful votes
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Great fun!
May 22, 2017

I am a baby boomer and so many of these fun choices work great for me!
My grandkids laugh and enjoy, too. Thanks

Date of experience: May 20, 2017
France
1 review
0 helpful votes
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Annonce faite de 1 euro par mois et 18 auros débités car en fait c est 1 euro de premier mois seulement et tout est débité tout de suite. Reclamation faite pas de réponse.

Date of experience: May 20, 2017
Maine
2 reviews
0 helpful votes
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They're great sending and receiving. The only drawback is that selections appropriate for children are very limited.

Date of experience: May 20, 2017
North Dakota
1 review
0 helpful votes
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Funny stuff.
May 22, 2017

Easy to use and fun, jibberjabber cracks up me, my family and friends. They really seem to appreciate the personal touch inspired by the sites many video interactions.

Date of experience: May 19, 2017
New Jersey
1 review
0 helpful votes
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Unsatisfied
May 21, 2017

Many of the ecards were not able to be opened by the recipients. They were able to receive but unable to open. Very dissapointing

Date of experience: May 19, 2017
Canada
1 review
0 helpful votes
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Great customer service!
May 21, 2017

Got jib jab to make some custom cards for friends and family's birthdays last year. It was a lot of fun and we had some good laughs. Was charged another years subscription by the auto renewal feature but was not interested in another subscription this year and requested a refund. The customer service was extremely quick, pleasant, and uncomplicated. Why can't every company operate like that? I will definitely be a customer again in the future!

Date of experience: May 19, 2017
Oklahoma
1 review
0 helpful votes
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It was challenging to crop and insert the pictures to the heads of dancing figures. Still all in all great fun. Thanks.

Date of experience: May 19, 2017
California
2 reviews
0 helpful votes
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Convenient
May 21, 2017

Great cards fun to do. Everything you could think of. Musical animated every funny cards with your own face.

Date of experience: May 19, 2017
Florida
1 review
0 helpful votes
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Awesome!
May 21, 2017

The experience was great! Simple to complete. I was a bit disappointed when I could not find a good card for group of four. Otherwise all wen well.

Date of experience: May 19, 2017
Canada
1 review
0 helpful votes
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Not worth the money
May 21, 2017

I wish there was more room to write something to the recipient. 140 characters just isn't enough. I think if your paying to send it then you should be able to write as much as you want.

Date of experience: May 19, 2017
Virginia
1 review
0 helpful votes
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Mothers day cutie
May 21, 2017

My mom loved this video with her face on the different dancers. We just love jib jab. I haven't found any other application or card service that is as much fun.

Date of experience: May 19, 2017
California
1 review
0 helpful votes
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Making faces fit
May 21, 2017

Not easy to make a picture fit the space for a face. Had to keep adjusting the size of my own pics to get them to work. A lot of back and forth to get it right then adjust/paste/view, adjust/paste/view, but no good way to go back and make further adjustments without having to create a card each time, and then start over. Must be an easier way to do this.

Date of experience: May 19, 2017
Colorado
1 review
0 helpful votes
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Lots of fun
May 21, 2017

Easy to figure out and fun to use... Worth the money. Too bad they make you put so many characters in this review.

Date of experience: May 19, 2017
Colorado
1 review
0 helpful votes
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Love app. But..
May 21, 2017

Does not always load down the first try and erases your masterpiece. So can be frustrating. A widget would be great.

Date of experience: May 18, 2017
Texas
2 reviews
0 helpful votes
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Fantastic
May 20, 2017

This is such a fantastic app I have had more fun playing with this while I've been out sick such a great entertaining app

Date of experience: May 18, 2017
Canada
1 review
0 helpful votes
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The JibJab birthday cards I send are always well received. People laugh and smile a lot :) and that is priceless...
Thank you JibJab

Date of experience: May 18, 2017
Ohio
1 review
0 helpful votes
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Little Effort, Lots of Laughs
May 20, 2017

I created a birthday video for my daughter in Australia, using family from Germany and America. She loved it and we all got a big kick out of it.

Date of experience: May 18, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA