On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I could not personalize a video or any other videos. Clicked on personalize and was taken to a screen with a message about needing Adobe Video Player which I already had. It gave me no other options to personalize. I even downloaded the video player and it still wouldn't give me options to personalize. I tried other videos with same problem. I gave up. I checked and I did pay for an account $18.00 for 12 months which I might now cancel.
Sent an Jib-Jab e-card to my wife. She clicked on the card and it contained a redirect to a ransom ware type of message. It was on Explorer Edge. I am not sure it was a Jib-Jab problem or a Microsoft problem. But, I can't risk that happening to a client.
I enjoy the looks on my grand-kids faces when they see what I make LOL. Lots of fun and would like to see more added
I made a card for a family reunion/birthday and included a member of the family that couldn't attend. Everyone laughed and loved seeing the missing family member dancing and singing with the rest of us. It was a hit!
Loyal customer since 2013.
100 characters
Ok, "at least 100 characters"...
I love sending these cards to all my co-workers! We are elementary teachers so sometimes we need a good laugh. Thanks so much.
Easy to get around. Just don't know how to delete faces. Can someone help me.
I don't have anymore to say at this time.
Somewhat limited choices for the actual "starring you" cards. Also limited sentiments in traditional card categories. Can't preview the video unless you take the time to create it, so after time and effort, it may not be the card you want to send. Overall cute, but wouldn't buy again knowing what I know now.
Taylar was determined to help me and kept in frequent contact until the issue was resolved -- in less than 48 hours!
This site is really great... for some people. However, after reviewing some of the cards/videos it vastly became apparent that the site was not meant for me or the people I would send cards to. Unfortunately for me I made a hasty mistake by joining after only viewing one of their cards that was sent to my Aunt from a friend. After joining and seeing what else the site had to offer I knew it wasn't for me and am in the process of trying to annul my subscription. Just because it wasn't a good fit for me, doesn't mean it's not a great site for ecards. I know of several YOUNGER people to whom I'm going to recommend this site to! Canadian subscribers beware though, the fee is in American currency, and that is not stipulated anywhere. Anywhere that is until you get your bill and it's much more than the $18 that you thought you were paying.
I hope you will add more new video cards... very nice! Nice Mother's Day Collection. Loved "I'm Happy."
Made my mom really happy on Mother's Day! I'll be using it from now on for my messaging. You guys are geniuses!
Please terminate my membership for next year. I want to use your card only for this year. Please let me know when you reset my advance payment via paypal. Thanks.
Lots of fun to watch and create videos, cards etc. Had a specific work-related purpose in mind when signing up but later found that downloading videos to view offline was no longer an option. Customer service response was excellent.
After signing up on mobile site, then logging in on PC, the mobile site would not even recognize my email. Had to go back to PC to send cards.
Bummer
I like JibJab but don't need a subscription. When I accidentally went on auto renewal, they were very responsive and refunded the annual fee. I appreciate that.
I wish there was a greater variety of thank yous to choose from. After viewing the selection I am not sure how many, if any I can or will use.
The ability to send a card is not consistent.
IN fact, the ability to see the cards in action quit working after awhile.
Love Jib Jab it was easy to sign-up for Membership. All the choices are really good. I use the service for email and facebook. I send message mainly to family members.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members