Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Really happy with the retro-style animation for this good luck card. There was quite a good and varied choice of styles available so this is going to be really useful.
Please make the page "my heads" one that I can add heads right there for future use INSTEAD of only adding heads at the making of a card place,
I have so much fun with JibJab. I grab pictures of my family and friends and create movies and gifs for all occasions.
Keep adding more options please!
I didn't like the fact that I couldn't pay to download the video anymore. Links are never fun. If you could please bring that feature back.
I quite enjoyed the selection of Mother's Day jibjabs and was able to bring some serious laughs to my mom and her friends. I look forward to using jib jab more as it is a great way to go green and not buy cards.
The grandkids just loved their JibJab eCard that I sent them for Easter and continually ask their parents if they can watch the card with them as stars. As the card starts the children break out in dance jigs - absolutely wonderful to see their reaction!
Contact made through a friend who used Jib Jab and a card sent to Australia where it was really well received and I have no doubt that they will want to follow up.
I am looking at other birthdays and friends in our Regional Music crowd where this could be fun
Very Pleased with overall performance and laugh content of videos. It would be nice if some of the videos were able to be higher resolution.
Great video, shame it was hard to load or watch. Not really what I expected. But a good funny video.
Fun and enjoyable
I have always wanted to join Jib Jab and have been prompted by my kids who enjoy it so much - using the free videos
Personal and with the ones you love at a long distance
Glad to have Jib Jab
Muy pocos vídeos y con pocas opciones. Para un feliz cumpleaños con 2 personas ¿qué se hace? Y con 4.
I have enjoyed creating videos. Since I am new to Jib Jab, I don't know how often they change the option of videos from which you can choose. Hopefully, the options change frequently to keep choices fresh.
Same stuff over and over. You need to update regularly, Terrible! This survey is annoying as well!
You pay for a subscription, yet you don't have easy access to your account or to make quick & easy sendables. Basically - a royal pain.
I was looking for something different and original to give mom on Mother's Day. I was not going to buy her the same old flower arrangement as I have in the past. We created several different cards and music videos that included all of the family members. Hands down the best Mother's Day present in the family. Everyone is still sharing it and having a good laugh. And unlike flowers, which get tossed out after a few days, she'll have this video for the rest of her life.
Thanks JibJab
I just love making these cards, posting them on FB and delighting everyone with them. Its just so much fun! Thanks JibJab! I also love getting them from others... my son got me started with JibJab... makes me laugh.
Too much money would be much happier to only buy one card not a whole year,,...,...
I was disappointed with the selection of video options for mother's day. My desire to make a video for mother's day being the reason I subscribed again... For a second time. The innuendos are too harsh, with most not even funny. More cute and conservative options would be a beneficial addition. Also, a lot of videos were older options.
It's fun and easy to make cards but when I send it, it doesn't get sent right away or not at all. When I get a "your card has been sent" the processing seems to take a while. Or, like I said. One card didn't even get sent. I had to forward the email I got that confirmed the card had been sent.
Fun site easy to use but without ability to text the links is very limited in today's technology. If that was fixed I rate you a 5.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Hello! We add new cards approximately every other month. Please feel free to send an email to [email protected] if you have any questions, and we will be happy to assist you.