Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Bob F.
Unfollow Bob F.
Share Review
Report Review

Used JibJab for cards for grandkids. They were really blue wn away. When I needed customer support, they were prompt and completely helpful.

Date of experience: May 22, 2017
Oklahoma
1 review
0 helpful votes
Follow Phyllis H.
Unfollow Phyllis H.
Share Review
Report Review

I have used JibJab for several years as my way to send birthday and other greetings to friends and family. My grandchildren love seeing their faces in a clever video! Much better than store-bought greeting cards!

Date of experience: May 22, 2017
California
1 review
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

Satisfied
May 24, 2017

Satisfied, expand selection and variety then I would really be using!
Thank you notes of all types, i. E. parties: dinner, cocktail, pool, BBQ, square dance, GIFTS: B-days, Christmas, Promotions, get well wishes, baby showers etc.

Date of experience: May 22, 2017
North Dakota
1 review
1 helpful vote
Follow Demian U.
Unfollow Demian U.
Share Review
Report Review

Wrong name
May 24, 2017

I don't know how the person Demian can have taken over my email? I am not Demian, but this ( *******@aol.com) is my email address, and every time Demian send a jib jab to someone, I receive an answer from you. Please delete my email!
Peter Schrobenhauser

Date of experience: May 22, 2017
Illinois
1 review
0 helpful votes
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

JibJab is so creative and fun. Easy to use and so very cheap.
Always updating and cards for every occasion. Could not ask for more if you are looking for unusual and fun humor.

Date of experience: May 22, 2017
New Jersey
1 review
0 helpful votes
Follow June B.
Unfollow June B.
Share Review
Report Review

A bit confused
May 24, 2017

I received an email from a friend with a cute Mother's Day jib jab that someone had sent her. I liked it so I decided to send it to a couple friends and had a little trouble understanding the process. Afterward my fri nds have not acknowledged receiving it and it has been 3 days :(

Date of experience: May 22, 2017
Indiana
1 review
0 helpful votes
Follow Danielle C.
Unfollow Danielle C.
Share Review
Report Review

Waiste of time
May 24, 2017

Took way to much time, not worth the money. I'd like both back. Can someone please help me with a refund?

Date of experience: May 22, 2017
Washington
2 reviews
0 helpful votes
Follow Dennis j.
Unfollow Dennis j.
Share Review
Report Review

Fun-- but expensive!
May 24, 2017

I think the whole I concept is pretty cool, and a lot of fun to share with friends and family. The exception being the price per month, year and auto-resign after a year. I think it would be more beneficial to JibJab if they charged on a pay-per-use format. I keep getting emails to rate the experience, so here you
Go!

Date of experience: May 22, 2017
Canada
1 review
0 helpful votes
Follow Mark G.
Unfollow Mark G.
Share Review
Report Review

First Two E-cards
May 24, 2017

Heck of a lot of fun making the custom, interactive Birthday cards... got everybody in the family laughing. Looking forward to making more e-cards for other upcoming occasions.

Date of experience: May 22, 2017
New Jersey
1 review
0 helpful votes
Follow Doreen V.
Unfollow Doreen V.
Share Review
Report Review

I loved it!
May 24, 2017

My son passed away too years ago and it made me feel he was alive again!
And it made me smile! Thank you!

Date of experience: May 22, 2017
Canada
1 review
1 helpful vote
Follow Michelle M.
Unfollow Michelle M.
Share Review
Report Review

Disappointed
May 24, 2017

Birthday surprise ruind. Site would not allow me to loget in using the same email address they email me on and I used to set up account.

Date of experience: May 22, 2017
Kentucky
1 review
0 helpful votes
Follow Micki C.
Unfollow Micki C.
Share Review
Report Review

Anniversary card
May 24, 2017

Worked great except when it was delivered the message was sent to the Junk folder. I had to secretly get it out and put it back in my husband's in file

Date of experience: May 22, 2017
GB
2 reviews
0 helpful votes
Follow Suzanne M.
Unfollow Suzanne M.
Share Review
Report Review

Winner every time
May 24, 2017

These are amazing and bring laughter to so many. Watched over and over and they seem to funnier each time definitely a winner for laughs

Date of experience: May 22, 2017
Maryland
1 review
0 helpful votes
Follow Jean A.
Unfollow Jean A.
Share Review
Report Review

I really do like Jibjab, and it continues to entertain me everytime I sign on, whether I send one that day or the next. Though, there is a downside. You do not get an email telling you that your card has been viewed. Instead, you have to go back to jibjab.com, sign in, and go to your account in order to find out if you card has been read. However, jibjab sends you a message saying your card has been sent. I figure if they can do that part, they should be able to program something to alert receipt. That lost one star. The other star lost is for the maximum number of characters you may use for each card's personal message. It takes too long to write a note and then review over and over to keep editing down. I think that jibjab should double the allowed number of characters; as your personal message gets longer, the font would get smaller.

Date of experience: May 21, 2017
California
1 review
0 helpful votes
Follow Jessica l.
Unfollow Jessica l.
Share Review
Report Review

Not for me
May 24, 2017

Not much for me to do. Would have been nice to send a mother's day card with the siblings featured but did not find the option. No other uses for me.

Date of experience: May 21, 2017
Canada
1 review
0 helpful votes
Follow Marie S.
Unfollow Marie S.
Share Review
Report Review

Awesome!
May 24, 2017

I had a special request and when I emailed for help they were prompt to reply and extremely helpful!

Date of experience: May 21, 2017
Illinois
1 review
0 helpful votes
Follow Ashley A.
Unfollow Ashley A.
Share Review
Report Review

Liam
May 24, 2017

Good every one was pleased with the card and i will use the JibJab again in the future when required

Date of experience: May 21, 2017
Oklahoma
1 review
1 helpful vote
Follow Ashley J.
Unfollow Ashley J.
Share Review
Report Review

Cannot log in
May 24, 2017

I have tried to access my account and it won't allow me to use the password or even the email address that I used to sign up.

Date of experience: May 21, 2017
New Zealand
2 reviews
0 helpful votes
Follow Katrina W.
Unfollow Katrina W.
Share Review
Report Review

Excellent
May 23, 2017

Lots of fun to use with family and friends. I can usually find something appropriate for everyone and we all have a good laugh.

Date of experience: May 21, 2017
Illinois
1 review
0 helpful votes
Follow Jean W.
Unfollow Jean W.
Share Review
Report Review

Fun
May 23, 2017

Makes me feel more danceable than real life! I enjoy sharing the space with family and friends. It is getting easier to use and I am having fun sending to family and friends...

Date of experience: May 21, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA