Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Used JibJab for cards for grandkids. They were really blue wn away. When I needed customer support, they were prompt and completely helpful.
I have used JibJab for several years as my way to send birthday and other greetings to friends and family. My grandchildren love seeing their faces in a clever video! Much better than store-bought greeting cards!
Satisfied, expand selection and variety then I would really be using!
Thank you notes of all types, i. E. parties: dinner, cocktail, pool, BBQ, square dance, GIFTS: B-days, Christmas, Promotions, get well wishes, baby showers etc.
I don't know how the person Demian can have taken over my email? I am not Demian, but this ( *******@aol.com) is my email address, and every time Demian send a jib jab to someone, I receive an answer from you. Please delete my email!
Peter Schrobenhauser
JibJab is so creative and fun. Easy to use and so very cheap.
Always updating and cards for every occasion. Could not ask for more if you are looking for unusual and fun humor.
I received an email from a friend with a cute Mother's Day jib jab that someone had sent her. I liked it so I decided to send it to a couple friends and had a little trouble understanding the process. Afterward my fri nds have not acknowledged receiving it and it has been 3 days :(
Took way to much time, not worth the money. I'd like both back. Can someone please help me with a refund?
I think the whole I concept is pretty cool, and a lot of fun to share with friends and family. The exception being the price per month, year and auto-resign after a year. I think it would be more beneficial to JibJab if they charged on a pay-per-use format. I keep getting emails to rate the experience, so here you
Go!
Heck of a lot of fun making the custom, interactive Birthday cards... got everybody in the family laughing. Looking forward to making more e-cards for other upcoming occasions.
My son passed away too years ago and it made me feel he was alive again!
And it made me smile! Thank you!
Birthday surprise ruind. Site would not allow me to loget in using the same email address they email me on and I used to set up account.
Worked great except when it was delivered the message was sent to the Junk folder. I had to secretly get it out and put it back in my husband's in file
These are amazing and bring laughter to so many. Watched over and over and they seem to funnier each time definitely a winner for laughs
I really do like Jibjab, and it continues to entertain me everytime I sign on, whether I send one that day or the next. Though, there is a downside. You do not get an email telling you that your card has been viewed. Instead, you have to go back to jibjab.com, sign in, and go to your account in order to find out if you card has been read. However, jibjab sends you a message saying your card has been sent. I figure if they can do that part, they should be able to program something to alert receipt. That lost one star. The other star lost is for the maximum number of characters you may use for each card's personal message. It takes too long to write a note and then review over and over to keep editing down. I think that jibjab should double the allowed number of characters; as your personal message gets longer, the font would get smaller.
Not much for me to do. Would have been nice to send a mother's day card with the siblings featured but did not find the option. No other uses for me.
I have tried to access my account and it won't allow me to use the password or even the email address that I used to sign up.
Lots of fun to use with family and friends. I can usually find something appropriate for everyone and we all have a good laugh.
Makes me feel more danceable than real life! I enjoy sharing the space with family and friends. It is getting easier to use and I am having fun sending to family and friends...
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

