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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Paid for membership but would not work on my computer I was a member a few years ago no problem loved it they have giving me a refund hopefully when I get a better computer it will work thanks for all the help you are a great firm
Took a little practice in lining up the chins... But all went well.
Thanks...
Also wonder why Jib Jab is free if you access through Facebook.
Why did I pay?
I had a problem with their auto-renewal, and I needed a refund. They were on it right away and resolved the problem quickly!
Great way to send a celebratory greeting with special emphasis on the recipient. It certainly got the attention of a birthday boy.
Had an issue that was my fault and their customer service team resolved it for me in minutes. Cannot say enough good things about them.
Very easy to renew, & your site continues to give me constant smiles, along with everyone I send to, thank You!
I wasn't familiar with JibJab but received one from a friend and loved it. I almost forgot a relative's birthday so instead of buying a card as I usually do I signed up for JibJab. What fun - I picked out a really funny video as I didn't have a face shot of my relative. Now I'm going to take some face shots of my family members and save them so I can really play around next birthday.
I have always found the Jib-Jab interface very easy to use in adapting personal snapshots into characters to act in cards.
I'd like to see a bigger selection of cards, especially invitations. Your selection hasn't changed much.
I had forgotten that I had an auto renew with Jib Jab. Due to family issues and too much responsibility, I asked to opt out. Within minutes, I was not only opted out, but my $ was refunded. Super Customer Service.
As usual it was easy and quick to set up the post and send off. Plus, my wife LOVED it!
Thank you ALWAYS JibJab!
~Marcos
It was easy and fun to create card. I enjoyed the music that I selected for my card. And my recipient enjoyed the card as well.
All my family loves it. It's definitely a plus. Will always use it when I want to send anything to friends and family.
Lots of fun, lots of laughs. Application easy to use, fun with friends and songs all the family can relate to. Thanks!
I don't like it because i can't share it on social media FB says i dont have the rights to the song that's being used in the video.
When I purchased the app it was on special for 1.99 You charged my credit card 18.99. I would like a refund of the difference. Thank you.
I wasn't able to create a jibjab video and wish to cancel my subscription. How can I cancel? There doesn't seem to be any instruction on cancelling.
I think it is a lot of fun filled with many laughs. The people I "jibjabed" loved it. I am looking forward to going on the site to make more. It is brilliant.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

