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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
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Jibjab stand by there word
May 26, 2017

Paid for membership but would not work on my computer I was a member a few years ago no problem loved it they have giving me a refund hopefully when I get a better computer it will work thanks for all the help you are a great firm

Date of experience: May 24, 2017
Florida
1 review
0 helpful votes
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Enjoyed it
May 26, 2017

Took a little practice in lining up the chins... But all went well.
Thanks...
Also wonder why Jib Jab is free if you access through Facebook.
Why did I pay?

Date of experience: May 24, 2017
Tennessee
1 review
0 helpful votes
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Needed a refund
May 26, 2017

I had a problem with their auto-renewal, and I needed a refund. They were on it right away and resolved the problem quickly!

Date of experience: May 24, 2017
Canada
2 reviews
0 helpful votes
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JibJab Review
May 26, 2017

Great way to send a celebratory greeting with special emphasis on the recipient. It certainly got the attention of a birthday boy.

Date of experience: May 24, 2017
Texas
1 review
0 helpful votes
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Excellent Customer Service
May 26, 2017

Had an issue that was my fault and their customer service team resolved it for me in minutes. Cannot say enough good things about them.

Date of experience: May 24, 2017
Canada
1 review
0 helpful votes
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Good Jib Jab Job!
May 26, 2017

Very easy to renew, & your site continues to give me constant smiles, along with everyone I send to, thank You!

Date of experience: May 24, 2017
Massachusetts
1 review
0 helpful votes
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New And Love It
May 26, 2017

I wasn't familiar with JibJab but received one from a friend and loved it. I almost forgot a relative's birthday so instead of buying a card as I usually do I signed up for JibJab. What fun - I picked out a really funny video as I didn't have a face shot of my relative. Now I'm going to take some face shots of my family members and save them so I can really play around next birthday.

Date of experience: May 24, 2017
GB
1 review
0 helpful votes
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Amazing
May 26, 2017

Really enjoyed the cards made me laugh and enjoyed putting faces on them to the people they were going to

Date of experience: May 24, 2017
California
3 reviews
0 helpful votes
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I have always found the Jib-Jab interface very easy to use in adapting personal snapshots into characters to act in cards.

Date of experience: May 24, 2017
Indiana
1 review
0 helpful votes
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A big hit
May 26, 2017

I put this video together. ( very easy to do) and everybody was laughing. Everyone that it was hilarious. Glad I put this together for the party

Date of experience: May 23, 2017
California
1 review
0 helpful votes
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Need some new cards
May 26, 2017

I'd like to see a bigger selection of cards, especially invitations. Your selection hasn't changed much.

Date of experience: May 23, 2017
New Jersey
1 review
0 helpful votes
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Unsubscribing was easy as pie
May 25, 2017

I had forgotten that I had an auto renew with Jib Jab. Due to family issues and too much responsibility, I asked to opt out. Within minutes, I was not only opted out, but my $ was refunded. Super Customer Service.

Date of experience: May 23, 2017
Alabama
1 review
0 helpful votes
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As usual it was easy and quick to set up the post and send off. Plus, my wife LOVED it!

Thank you ALWAYS JibJab!
~Marcos

Date of experience: May 23, 2017
Maryland
1 review
0 helpful votes
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Happy with Card I created
May 25, 2017

It was easy and fun to create card. I enjoyed the music that I selected for my card. And my recipient enjoyed the card as well.

Date of experience: May 23, 2017
Bermuda
3 reviews
0 helpful votes
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Outstanding
May 25, 2017

All my family loves it. It's definitely a plus. Will always use it when I want to send anything to friends and family.

Date of experience: May 23, 2017
Australia
1 review
0 helpful votes
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Mother's day jib jjab card
May 25, 2017

Lots of fun, lots of laughs. Application easy to use, fun with friends and songs all the family can relate to. Thanks!

Date of experience: May 23, 2017
Texas
1 review
0 helpful votes
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Can't share on social media
May 25, 2017

I don't like it because i can't share it on social media FB says i dont have the rights to the song that's being used in the video.

Date of experience: May 23, 2017
Illinois
1 review
0 helpful votes
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Overchatged
May 25, 2017

When I purchased the app it was on special for 1.99 You charged my credit card 18.99. I would like a refund of the difference. Thank you.

Date of experience: May 23, 2017
Washington
2 reviews
0 helpful votes
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I couldn't do it.
May 24, 2017

I wasn't able to create a jibjab video and wish to cancel my subscription. How can I cancel? There doesn't seem to be any instruction on cancelling.

Date of experience: May 22, 2017
Maryland
1 review
0 helpful votes
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Review
May 24, 2017

I think it is a lot of fun filled with many laughs. The people I "jibjabed" loved it. I am looking forward to going on the site to make more. It is brilliant.

Date of experience: May 22, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA