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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Been a member for years, not a newcomer and just renewed again. Easy site to use and plenty of cards to choose from.
Utube instructions didn't match iPad view.
Could not add a message, it skipped over section 2. ( tried many times).
A Happy Bday video isn't much use without the happy bday message!
I have to say, after all the years of sampling many different e card sites, this one tops it all! After joining, I immediately, with such ease, made a dancing music card. Hilarious! My boy friends face as well as mine, were placed in the actors body; our mouths moved as we sang and danced to a song from the film/play, grease! I was amazed at how fast and simple this was.
Thank you, this will be a fun year sending these animated personalized cards!
I've laughed a lot just putting it together, great fun and I know the recipients were absolutely amused by them.
Always pleased to use Jib Jab. Have trouble choosing as I'm always laughing... all my recipients are hooked...
Enjoy using and sharing the app.
Fun to make and even more fun to share!
My sisters and I have had many delightful moments
Making and passing these along.
Every customer service department should be this good. Fast, efficient response and action. I'm so impressed. Jib Jab really lives the customers come first mantra!
Fairly easy to work with, will use again. Any other information would be ludicrous or redundant. Jib Jab fun and games
110% Satisfied with the customer support representative. Heather resolved an unusual issue professionally and quickly.
The nature of your site helps people make things much more personal. Plus, creative folks like me just dig it, naturally. Thanks!
I made some mistakes setting up automatic payments and jib jab was helpful to straighten things out and maintain lower rate.
I took time to pick the right card. I did everything correct.
He never received the card
Probably won't use your site again
Forgot to send a card to our daughter and had to scramble for an online solution. This ended up being a great solution, with her parents, her sister, her son, and her nephew all in one video celebrating her birthday. Thanks for the solution and the laughter.
The card was age appropriate and easy to make.
It would be helpful to have email confirmation to hear that the card had been viewed.
I do not want to post my picture, and there are too few choices that do not require downloading a picture.
Addicted and have put faces in all videos. Wish there were more. That is my only complaint.
Our employees love them and we would like to have more videos asap... :)
HAVE A GREAT TIME SINCE YOU RE DID FORMAT OF YOUR SITE! HERE'S THE BAD PART... IF I WAS A ROBOT I WOULDN'T CHECK BOX. I
It was fun. Made my video for my sister with my family. My five year old daughter loved making the film with me; picking out family photos, editing the pictures, and the final film. Lots of fun. Nice website. Intuitive.
Your company is going to be closed down if you don't return my $18 I never agreed to $18. I will in fact. Turn you in to attorney generals office. You were supposed to show how much total was. Said $1.50. I was trying to do a last-minute card for my granddaughter who doesn't live near me and I wanted something to cheer her up she did not like it. I'm contacting my bank in the morning I'm calling the attorney general on Friday morning and if you think I'm pulling your leg I'm not if you don't give me back that like I said in my last message I will contact every social media page that I'm involved in and others if I can find more and put down what kind of business you do you are cheaters. You deceive people for the price down so this cute little pictures So what I thought was going to be $1.50 and it up being $18 my god what do you think people are going to fall for that I'm surprised you haven't been turned in already and I'm going to turn in the Better Business Bureau too.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members