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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I really enjoy JibJab and look forward to using them. However, I was disappointed that it wouldn't accept my prepaid Master Card for payment. I have funds on that card that I need to use and I was trying to avoid using my checking account funds. That was an inconvenience, but not huge. I used the checking account, reluctantly.
My daughter and her kids cracked up when they saw themselves and their grandparents dancing in the birthday card I sent her. We all loved it.
At sign-up, the website indicates an automatically-renewing MONTHLY rate, but then bills you for the entire year up-front. Very deceptive.
I downloaded jibjab for business purposes and it is such a fun way to lighten things up! I LOVE the music videos!
Made multiple videos showcasing our staff members. All turned out great! Would have liked to have the option to have more than 5 in a video.
Lots of FUN!
I tried several times to make the mouth just right. It looked good when completing this section, but on the actual play it was still off.
I had a little trouble with mulitple mouths trying to horn in, but i just canceled and started over and it worked great.
It was fun shopping cards and thinking of who to send them to. The site is easy to use and the recipuent loved it!
It would be nice to be able to use the jibjab creations in a website or on youtube.It seems the only use if to email the creation and this limitation is unfortunate.
It was very unfortunate that I could not download the video so that we could show at an offsite event where there was no wifi available.
Really - stop sending me these things. Or i will have to ask for my money back - once is acceptable - 3 times in as many days - harassment
I can not export to mp4 format!
I want to cancel!
How do I disable the service, I was not satisfied!
Not onl ate the choices in creating a card very limited but there's nothing that can be done to ensure that the recipient will retrieve the card in a timely manner.
I had a very positive experience with Support. They took care of my issue immediately. As well I enjoy the cards very much. Thank you Jib-Jab!
I wanted to do something special for a friend's birthday. Jib jab had the perfect video! I easily uploaded a picture and my video was a complete hit. Love jib jab!
It's great that you have so many videos and songs that you can input friends and family into. Please do more platonic 2 person options. I found very few that didn't "get weird" when I wanted to find one for my birthday buddy.
Waste of time and money. The videos turned out to be lame unless you can line everything up perfect. Everything looks almost robotic and videos are short. Wish I had saved the money and just bought a real card.
It is fun and easy faster than before. Would be nice if we can get the face photos from our friend facebook account.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

