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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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I really enjoy JibJab and look forward to using them. However, I was disappointed that it wouldn't accept my prepaid Master Card for payment. I have funds on that card that I need to use and I was trying to avoid using my checking account funds. That was an inconvenience, but not huge. I used the checking account, reluctantly.

Date of experience: June 16, 2017
New Mexico
1 review
0 helpful votes
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Too funny!
June 18, 2017

My daughter and her kids cracked up when they saw themselves and their grandparents dancing in the birthday card I sent her. We all loved it.

Date of experience: June 16, 2017
Kentucky
1 review
0 helpful votes
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Deceptive Billing
June 18, 2017

At sign-up, the website indicates an automatically-renewing MONTHLY rate, but then bills you for the entire year up-front. Very deceptive.

Date of experience: June 16, 2017
Texas
1 review
0 helpful votes
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SO Much Fun!
June 18, 2017

I downloaded jibjab for business purposes and it is such a fun way to lighten things up! I LOVE the music videos!

Date of experience: June 16, 2017
Florida
1 review
0 helpful votes
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Company meeting with a little fun
June 18, 2017

Made multiple videos showcasing our staff members. All turned out great! Would have liked to have the option to have more than 5 in a video.
Lots of FUN!

Date of experience: June 16, 2017
Arkansas
1 review
0 helpful votes
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Strange mouth
June 17, 2017

I tried several times to make the mouth just right. It looked good when completing this section, but on the actual play it was still off.

Date of experience: June 15, 2017
California
1 review
0 helpful votes
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I had a little trouble with mulitple mouths trying to horn in, but i just canceled and started over and it worked great.

Date of experience: June 15, 2017
California
1 review
0 helpful votes
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It was fun shopping cards and thinking of who to send them to. The site is easy to use and the recipuent loved it!

Date of experience: June 15, 2017
Washington
1 review
0 helpful votes
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Using file in other formats
June 17, 2017

It would be nice to be able to use the jibjab creations in a website or on youtube.It seems the only use if to email the creation and this limitation is unfortunate.

Date of experience: June 15, 2017
Florida
1 review
0 helpful votes
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Dancing Video
June 17, 2017

It was very unfortunate that I could not download the video so that we could show at an offsite event where there was no wifi available.

Date of experience: June 15, 2017
Canada
1 review
0 helpful votes
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Stop bugging me
June 17, 2017

Really - stop sending me these things. Or i will have to ask for my money back - once is acceptable - 3 times in as many days - harassment

Date of experience: June 15, 2017
Brazil
1 review
0 helpful votes
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I can not export
June 17, 2017

I can not export to mp4 format!

I want to cancel!

How do I disable the service, I was not satisfied!

Date of experience: June 15, 2017
Virginia
1 review
0 helpful votes
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So funny
June 17, 2017

I love these cards and it's more economical than having to buy cards at the store repeatedly. I would recommend them to anyone.

Date of experience: June 15, 2017
Hawaii
3 reviews
0 helpful votes
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The choices are limited at best.
June 16, 2017

Not onl ate the choices in creating a card very limited but there's nothing that can be done to ensure that the recipient will retrieve the card in a timely manner.

Date of experience: June 14, 2017
Canada
1 review
0 helpful votes
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Awesome experience. Thank you!
June 16, 2017

I had a very positive experience with Support. They took care of my issue immediately. As well I enjoy the cards very much. Thank you Jib-Jab!

Date of experience: June 14, 2017
Florida
1 review
0 helpful votes
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A crowd pleaser
June 16, 2017

I wanted to do something special for a friend's birthday. Jib jab had the perfect video! I easily uploaded a picture and my video was a complete hit. Love jib jab!

Date of experience: June 14, 2017
Illinois
1 review
0 helpful votes
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It's great that you have so many videos and songs that you can input friends and family into. Please do more platonic 2 person options. I found very few that didn't "get weird" when I wanted to find one for my birthday buddy.

Date of experience: June 14, 2017
Canada
1 review
0 helpful votes
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Limited
June 16, 2017

Very few JibJab video's available, the rest are "cards". Also, most of the videos are men -- few choices for females.

Date of experience: June 14, 2017
Georgia
2 reviews
1 helpful vote
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Unhappy
June 16, 2017

Waste of time and money. The videos turned out to be lame unless you can line everything up perfect. Everything looks almost robotic and videos are short. Wish I had saved the money and just bought a real card.

Date of experience: June 14, 2017
Mexico
1 review
0 helpful votes
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Very Cool
June 16, 2017

It is fun and easy faster than before. Would be nice if we can get the face photos from our friend facebook account.

Date of experience: June 14, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA