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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Hah, I love JibJab! Funny and easy. My friends and family always get a laugh out of what I send them.
Most fun way to send cards! Everyone I send these to loves them! Great selections for all occasions.
I purchased to use on my android and I can't. It only lets me use it on my computer. Company says they are working out some bugs right now with that issue. Frustrating! They should have that on their site somewhere letting people know it may be an issue before they purchase a year subscription.
Used to subscribe but received too much spam mail from jibjab. Now tried it again after a few years... but cards sent don't get opened... Because they end up getting lost in spam!
The absolutely perfect videos for a rugged granddad and an intense sister. Could not possibly have been more fitting. Just putting them together was fun enough. We're still laughing!
I find this service very laborious. I only wanted to buy one card but was only allowed to sign up for a membership. Uploading and personalizing pictures is not easy. Even giving a rating is not easy.
Frustrating! I just can't get it to work properly. Its imPossible for me to transfer to email or Facebook page. Don't know what's happening.
Some of the available selections have been on there for years.
There needs to be greater variety of current music. Have videos that range in how many characters can be added.
I prepared several birthday cards for my niece - sent to two different email addresses. Sadly, she did not receive them on her birthday. Very disappointed.
It was so fun and funny! I gave this card to my husband's birthday.
He was so happy to receive it. I didn't give him any present this year but he was happy with only this e-card.
You need videos for work anniversaries and more, you can really expand on what you have in place. You should also not require a specific number of characters when requesting feedback. Annoying.
Laughed my butt off on and off all day! I placed faces on people that were dancing or doing all kinds of funny stuff! Needs more summer fun type stuff!
If it was easier I would have used it to send my husbands jib jab photos to our grandchildren but it would not let me do so? Also have I got to pay to send different members of the same family?
Just wanting more choices that are not so crass. Humor that doesn't include body noises or crude references can still be funny. More choices that include transportation vehicles and images.
Needed to cancel subscription and receive refund. This was taken care of immediately and response was granted. Very happy customer
Shared a card with a co-worker for his birthday and had other co-workers take part, we laughed until wr cried!
We sent a congratulations card to a journalist friend getting an award so the vintage printing press video was perfect. But we were shocked at the price.
$18 seems too much compared to other sites that do the dame thing.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

