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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Ohio
1 review
0 helpful votes
Follow Christian B.
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Super Funny!
June 20, 2017

Hah, I love JibJab! Funny and easy. My friends and family always get a laugh out of what I send them.

Date of experience: June 18, 2017
Oregon
1 review
0 helpful votes
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Love JibJab!
June 20, 2017

Most fun way to send cards! Everyone I send these to loves them! Great selections for all occasions.

Date of experience: June 18, 2017
Texas
1 review
0 helpful votes
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Wouldn't do that again.
June 20, 2017

I purchased to use on my android and I can't. It only lets me use it on my computer. Company says they are working out some bugs right now with that issue. Frustrating! They should have that on their site somewhere letting people know it may be an issue before they purchase a year subscription.

Date of experience: June 18, 2017
New York
1 review
1 helpful vote
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Cards get lost in spam
June 20, 2017

Used to subscribe but received too much spam mail from jibjab. Now tried it again after a few years... but cards sent don't get opened... Because they end up getting lost in spam!

Date of experience: June 18, 2017
Florida
1 review
0 helpful votes
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I love being able to personalize the cards. They are so much fun for everyone to watch. The grandkids crack up seeing their parents doing weird dances.

Date of experience: June 18, 2017
Florida
1 review
0 helpful votes
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Hilarious!
June 20, 2017

The absolutely perfect videos for a rugged granddad and an intense sister. Could not possibly have been more fitting. Just putting them together was fun enough. We're still laughing!

Date of experience: June 18, 2017
Oregon
1 review
0 helpful votes
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Awesome
June 20, 2017

Send my sons and in law father day they love it. I'm going keep using it til for every birthdays, anniversarys and holidays for fun

Date of experience: June 18, 2017
GB
1 review
0 helpful votes
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Download
June 20, 2017

Would have liked the option to download the videos, as in previous versions. Not happy having to use Apple!

Date of experience: June 18, 2017
New York
2 reviews
0 helpful votes
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Very disappointed
June 19, 2017

I find this service very laborious. I only wanted to buy one card but was only allowed to sign up for a membership. Uploading and personalizing pictures is not easy. Even giving a rating is not easy.

Date of experience: June 17, 2017
Georgia
1 review
0 helpful votes
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Frustrating! I just can't get it to work properly. Its imPossible for me to transfer to email or Facebook page. Don't know what's happening.

Date of experience: June 17, 2017
New Jersey
1 review
0 helpful votes
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Some of the available selections have been on there for years.
There needs to be greater variety of current music. Have videos that range in how many characters can be added.

Date of experience: June 17, 2017
California
1 review
0 helpful votes
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Cards did not arrive on date
June 19, 2017

I prepared several birthday cards for my niece - sent to two different email addresses. Sadly, she did not receive them on her birthday. Very disappointed.

Date of experience: June 17, 2017
GB
1 review
0 helpful votes
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So funny and fun!
June 19, 2017

It was so fun and funny! I gave this card to my husband's birthday.
He was so happy to receive it. I didn't give him any present this year but he was happy with only this e-card.

Date of experience: June 17, 2017
California
1 review
0 helpful votes
Follow Vanessa M.
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You need videos for work anniversaries and more, you can really expand on what you have in place. You should also not require a specific number of characters when requesting feedback. Annoying.

Date of experience: June 17, 2017
Georgia
1 review
0 helpful votes
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A day of fun!
June 19, 2017

Laughed my butt off on and off all day! I placed faces on people that were dancing or doing all kinds of funny stuff! Needs more summer fun type stuff!

Date of experience: June 17, 2017
GB
1 review
0 helpful votes
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If it was easier I would have used it to send my husbands jib jab photos to our grandchildren but it would not let me do so? Also have I got to pay to send different members of the same family?

Date of experience: June 17, 2017
Texas
1 review
0 helpful votes
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Starting again
June 19, 2017

Just wanting more choices that are not so crass. Humor that doesn't include body noises or crude references can still be funny. More choices that include transportation vehicles and images.

Date of experience: June 16, 2017
Tennessee
1 review
0 helpful votes
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Needed to cancel subscription and receive refund. This was taken care of immediately and response was granted. Very happy customer

Date of experience: June 16, 2017
Texas
1 review
0 helpful votes
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So fun! Hilarious results!
June 18, 2017

Shared a card with a co-worker for his birthday and had other co-workers take part, we laughed until wr cried!

Date of experience: June 16, 2017
Texas
1 review
0 helpful votes
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Cute but expensive
June 18, 2017

We sent a congratulations card to a journalist friend getting an award so the vintage printing press video was perfect. But we were shocked at the price.
$18 seems too much compared to other sites that do the dame thing.

Date of experience: June 16, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA