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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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We have never been able to record the jibjab video on our computer. To read it you had to have an internet connection.
In addition I had to pay 18 for an annual subscription. While before we could buy the video to the unit.
I will no longer use Jibjab and I advise against it.
The site would take me through the first few step. But in the final step it went back to the original without my photos.
I was excited to send several to my husband for Father's Day and enjoyed looking through all of the selections. However. I was a bit frustrated when (after scheduling the card to post at midnight June 17th-June 18th), it NEVER made it. I checked in the morning of the 18th and later in the afternoon. I ended up going back into your site, copying the link and pasting it to my husband's email. I really like JibJab, but this was very disappointing.
And I'm used to companies not making it easy. It's business. But this is bordering on unethical. I want to cancel this. I used a single jib jab and now I'm on a monthly charge.
I think you need more Dance routines like ballroom dance swing flappers etc! I can't get the black tape on mouths to go away that ruins your jib
Muy divertido y tiene para todas ocasiones, se lo recomiendo a todas las persona, no importa el idioma ni la edad
Its stupid the wife did not like it and i personality think its a waste of money. I would not use it again that is for sure
I had some trouble setting up my first card, but finally was successful. The reaction was perfect! I look forward to my next opportunity!
Experience and product was brilliant, however being tied into an annual subscription, and not having a monthly option was something I felt very annoyed about. So my overall view of JibJab was compromised by this inflexible, money grabbing subscription model
My card was never delivered. And it was diffcualt to align the mouth. They advertised a1.99 price., Yet I was charged 18.99 for a month of service. Not what I was told. I went back in to cancel my services and was still charged for the whole month!
Paid money and I can't even post on Facebook or send videos to anyone. Wasted money. Want a refund. Cute idea wished it worked.
Made a couple of funny eCards for my dad and he loved them. Lots of choice on the site so plenty of options.
At 73 getting out to buy cards in a small town where the selections are limited is a pain, I usually have to go 30 miles to a bigger town.
My children and grandchildren think I'm cool and get a kick out of the funny "cards".
It said it was a free subscription and free Ecard and I was charged $18. No where was there a price on the Ecard I chose and there was no price at the checkout when entering my card information. Very disappointed!
A great idea that works very well!
I love it! Unique, perfect to enliven festivities electronically!
My dad loved the card and showed everyone it 3 times in a row. He thought it was very cute and funny and was not expecting a card at all. I thought there were good selections and enough to choose from. It sucks that there are none for free but it got the job done.
JibJab is awesome, and I made a fantastic card for my dad, which he adored. But while I thought a paid a few dollars for the card, I ended up with an $18 annual subscription! I didn't even realize this until PayPal informed me of this. I am now cancelling my subscription that I didn't even know I agreed to.
It was easy and fun. My son's used JibJab for a long time now and I finally got onboard! I've always enjoyed receiving them and thought it was time to send them to my family and friends!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

