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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Very disapointed
June 22, 2017

We have never been able to record the jibjab video on our computer. To read it you had to have an internet connection.
In addition I had to pay 18 for an annual subscription. While before we could buy the video to the unit.
I will no longer use Jibjab and I advise against it.

Date of experience: June 20, 2017
Colorado
1 review
0 helpful votes
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Wouldn't work
June 22, 2017

The site would take me through the first few step. But in the final step it went back to the original without my photos.

Date of experience: June 20, 2017
Virginia
1 review
0 helpful votes
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Father's Day 2017
June 22, 2017

I was excited to send several to my husband for Father's Day and enjoyed looking through all of the selections. However. I was a bit frustrated when (after scheduling the card to post at midnight June 17th-June 18th), it NEVER made it. I checked in the morning of the 18th and later in the afternoon. I ended up going back into your site, copying the link and pasting it to my husband's email. I really like JibJab, but this was very disappointing.

Date of experience: June 20, 2017
Illinois
1 review
0 helpful votes
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And I'm used to companies not making it easy. It's business. But this is bordering on unethical. I want to cancel this. I used a single jib jab and now I'm on a monthly charge.

Date of experience: June 20, 2017
Florida
1 review
0 helpful votes
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Don't like black tape over mouths
June 22, 2017

I think you need more Dance routines like ballroom dance swing flappers etc! I can't get the black tape on mouths to go away that ruins your jib

Date of experience: June 20, 2017
Florida
1 review
0 helpful votes
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Eh.
June 22, 2017

I thought cards would be funnier. I will be calling to cancel my membership. I just don't care for them.

Date of experience: June 20, 2017
New Jersey
1 review
0 helpful votes
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Excelente
June 22, 2017

Muy divertido y tiene para todas ocasiones, se lo recomiendo a todas las persona, no importa el idioma ni la edad

Date of experience: June 20, 2017
Georgia
1 review
0 helpful votes
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Sucked
June 22, 2017

Its stupid the wife did not like it and i personality think its a waste of money. I would not use it again that is for sure

Date of experience: June 20, 2017
New York
1 review
0 helpful votes
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First time
June 22, 2017

I had some trouble setting up my first card, but finally was successful. The reaction was perfect! I look forward to my next opportunity!

Date of experience: June 20, 2017
GB
1 review
0 helpful votes
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Expensive
June 22, 2017

Experience and product was brilliant, however being tied into an annual subscription, and not having a monthly option was something I felt very annoyed about. So my overall view of JibJab was compromised by this inflexible, money grabbing subscription model

Date of experience: June 20, 2017
Maryland
2 reviews
0 helpful votes
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Very. Disappointed
June 22, 2017

My card was never delivered. And it was diffcualt to align the mouth. They advertised a1.99 price., Yet I was charged 18.99 for a month of service. Not what I was told. I went back in to cancel my services and was still charged for the whole month!

Date of experience: June 20, 2017
California
1 review
0 helpful votes
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Jib Jab cards are fun to make and fun to receive. The only thing I could suggest is that there were more cards for women.

Date of experience: June 20, 2017
California
1 review
0 helpful votes
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Bad wasted money. Doesn't post
June 22, 2017

Paid money and I can't even post on Facebook or send videos to anyone. Wasted money. Want a refund. Cute idea wished it worked.

Date of experience: June 20, 2017
GB
1 review
0 helpful votes
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Great for Father's Day
June 22, 2017

Made a couple of funny eCards for my dad and he loved them. Lots of choice on the site so plenty of options.

Date of experience: June 20, 2017
New York
1 review
0 helpful votes
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Fun and easy
June 21, 2017

At 73 getting out to buy cards in a small town where the selections are limited is a pain, I usually have to go 30 miles to a bigger town.
My children and grandchildren think I'm cool and get a kick out of the funny "cards".

Date of experience: June 19, 2017
Alabama
1 review
0 helpful votes
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False Advertisement
June 21, 2017

It said it was a free subscription and free Ecard and I was charged $18. No where was there a price on the Ecard I chose and there was no price at the checkout when entering my card information. Very disappointed!

Date of experience: June 19, 2017
Oregon
1 review
0 helpful votes
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Wonderfully fun and sweet!
June 21, 2017

A great idea that works very well!
I love it! Unique, perfect to enliven festivities electronically!

Date of experience: June 19, 2017
New York
1 review
0 helpful votes
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Great
June 21, 2017

My dad loved the card and showed everyone it 3 times in a row. He thought it was very cute and funny and was not expecting a card at all. I thought there were good selections and enough to choose from. It sucks that there are none for free but it got the job done.

Date of experience: June 19, 2017
California
1 review
2 helpful votes
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JibJab is awesome, and I made a fantastic card for my dad, which he adored. But while I thought a paid a few dollars for the card, I ended up with an $18 annual subscription! I didn't even realize this until PayPal informed me of this. I am now cancelling my subscription that I didn't even know I agreed to.

Date of experience: June 19, 2017
California
1 review
0 helpful votes
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Happy Father's Day to my sons
June 21, 2017

It was easy and fun. My son's used JibJab for a long time now and I finally got onboard! I've always enjoyed receiving them and thought it was time to send them to my family and friends!

Date of experience: June 19, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA