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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Florida
1 review
0 helpful votes
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Great
June 23, 2017

It was great and met my expectations. The Geek squad has always been there for me and I expect great things for today. Have a great day and stay cool.
John fieldhouse

Date of experience: June 21, 2017
Maryland
1 review
0 helpful votes
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Laugh Til You Cry
June 23, 2017

Having so much fun creating cards and movies for friends and family. Site is very easy to use. Child's play.

Date of experience: June 21, 2017
South Carolina
1 review
0 helpful votes
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This is awsome
June 23, 2017

Love these greeting card a must buy. Easy way to send your personal greeting card. Try it out you will be well satisfied.

Date of experience: June 21, 2017
Illinois
1 review
0 helpful votes
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Fantastic
June 23, 2017

Love using JbJab. Always impresses friends and family in the ability to put their faces in the Birthday or anniversary greeting.

Date of experience: June 21, 2017
South Carolina
1 review
0 helpful votes
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Presentation poor
June 23, 2017

After a second try to even get this thing onto Facebook, it came in looking like I had just shared a site... not anything like a personal presentation for an individual. Even my husband glossed over it and it was for him. Would prefer it to come in without that look. I get that you need to advertise your site, but do it elsewhere, not on something I paid for.

Date of experience: June 21, 2017
New Jersey
1 review
0 helpful votes
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Cannot even share
June 23, 2017

I am not happy with the service & will cancel now you are making me put 100 plus characters about your product? I do not think this is fair either

Date of experience: June 21, 2017
GB
1 review
0 helpful votes
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Birthday card
June 23, 2017

An excellent range of cards and the ease of creating a humorous card was enjoyable to make and enjoyed by the recipient. Looking forward to creating more. Thanks.

Date of experience: June 21, 2017
Austria
1 review
0 helpful votes
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Kung Fu Dad
June 23, 2017

I really liked the Kung Fu Dad card. But you do know that all that kung fu is Chinese, right? All that footage is kung fu - Chinese - and not karate- Japanese. And to have a big Japan headband on the dude was inaccurate, but I was willing to overlook it, because it was fun. My dad, however, did not appreciate the cultural mash-up.

Date of experience: June 21, 2017
Australia
1 review
0 helpful votes
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Hilarious stupidity
June 23, 2017

Lots of laughs and well received by giftee. Everyone has enjoyed watching it. That's enough I don't want to write anymore.

Date of experience: June 21, 2017
California
1 review
0 helpful votes
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I tried loading the finished JibJab several times to Facebook via the share button & it would not post the actual JibJab

Date of experience: June 21, 2017
NL
1 review
0 helpful votes
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Fun dad's day
June 23, 2017

A fun site 3 i am not haspoy with points it says per month when you join. But takes a whole year subscription so that's misleading. Also don't like auto renewal. Its my chiice wether or not i choose to continue not JibJabs. I woukd rather there was a cancellation choice in my account settings not to auto renew or cancel subscription.
Don't care for sites the take control of my finance.
So at the end of my subscription. I will not renew and cancel PayPal payments. But the site is easy to use and my dad found his ecard very amusing.

Date of experience: June 21, 2017
South Dakota
1 review
0 helpful votes
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Fast and easy
June 23, 2017

I was just getting in to send a Father's Day card and that was so easy that I sent a funny card to my staff to be delivered while I was at a conference! So easy to brighten up someone's day!

Date of experience: June 20, 2017
Florida
1 review
0 helpful votes
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Father's Day
June 22, 2017

I enjoyed giving my Dad a new experience for Father's Day--a jibjab dance with his sweetheart. Many others enjoyed it too! And it was easy to prepare. I do wish there had been a few more dances to choose from, but I was happy in the end with the choice I made.

Date of experience: June 20, 2017
New York
1 review
0 helpful votes
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I made a Jib-Jab cartoon of my buddy that happened to totally be so related to who he is as a Father, and yet be soo funny. He said his whole family really loved it, especially with his actual face in the cartoon, not a drawing!

Date of experience: June 20, 2017
Canada
1 review
0 helpful votes
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Fun with the click of a button
June 22, 2017

Looking forward to all the fun videos and dances I can create for our office weekly laugh. It helps with morale and makes for a fun environment.

Date of experience: June 20, 2017
Florida
1 review
0 helpful votes
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Lotsafun!
June 22, 2017

My family really enjoyed the jib jab videos. Its amazing how a simple video can bring so much laughter... thank you!

Date of experience: June 20, 2017
Austria
1 review
0 helpful votes
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I've made an issue and they handled it with a very professional way.
I'm absolutely satisfied I think this is the best way to take care for the customers.

Date of experience: June 20, 2017
NL
1 review
0 helpful votes
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Who could ask for anything more?
June 22, 2017

Found a large array of cards that fit my needs. Personalized the card that fit the most and set date to send a few days later. It arrived and laughs followed. All in all very happy.

Date of experience: June 20, 2017
Washington
1 review
0 helpful votes
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Really fun
June 22, 2017

I really like JibJab, I would have given it five stars but the face are hard to get right but it is a really fun app that my kids enjoy it as well. When I needed customer service they were quick to help and very patient and helpful.

Date of experience: June 20, 2017
Tennessee
1 review
0 helpful votes
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Everyone had a laugh.
June 22, 2017

Easy to create, lots of options Everyone thought it was hysterical.--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Date of experience: June 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA