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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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It's the most awesome app!
June 23, 2017

It's the most fun I've ever had with an app. This app is absolutely fine and very enjoyable. I will recommend this app for all of my friends.

Date of experience: June 21, 2017
Michigan
1 review
0 helpful votes
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Amazingly Funny
June 23, 2017

So fun to surprise everyone. Great choices for all occasions.
Very creative videos. 100 characters is too many.

Date of experience: June 21, 2017
California
1 review
0 helpful votes
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My Facebook friends always look forward to my JibZjab postings- they're a fun way to lighten up any day!

Date of experience: June 21, 2017
North Carolina
1 review
0 helpful votes
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Fun
June 23, 2017

Cards are fun and entertaining for those making them and those that receive them. Lots of choices for occasions.

Date of experience: June 21, 2017
California
1 review
0 helpful votes
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Fun and easy to use!
June 23, 2017

The whole process of subscribing to personalizing my cards was so easy and fun. The recipients of my cards really enjoyed and appreciated them. I will be sending more cards out this year!

Date of experience: June 21, 2017
California
1 review
0 helpful votes
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Purchase
June 23, 2017

Paid for membership to do a Fathers Day jib jab. When it went thru the your site said, "Oops site down". I tried several times to make the jib jab video card and every time it said to sign in, I would then it wanted me to pay again.

I feel like you just took my money. I emailed but all I got was you must have been on another account, say what? I would like my money back.

Susan Goodman

Date of experience: June 21, 2017
California
2 reviews
1 helpful vote
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Cool but a little difficult
June 23, 2017

Made a cute card for a friend using faces of other friends, but I found the app difficult to place faces in the right place for the eyes and mouth. Still it was a funny card

Date of experience: June 21, 2017
California
2 reviews
0 helpful votes
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Very fun and well received
June 23, 2017

Cute and clean, I used this for father's day and gave the same one to my dad and husband during a bbq dinner at my house. Since my husband was grilling, using his face was equally appropriate for both of them.

Date of experience: June 21, 2017
Texas
1 review
0 helpful votes
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Delivery needs sender's name
June 23, 2017

I wish you could somehow get the sender's name in the "sent by" field because older folks don't open the email even though the subject field has the sender's name. Aso - Google throws the email into the Promotions folder which a lot of people don't look at.

Date of experience: June 21, 2017
New York
1 review
0 helpful votes
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Review
June 23, 2017

Recipients Love these cards! So funny to watch. I recommended the site to a friend... Why say anymore?

Date of experience: June 21, 2017
Kentucky
1 review
0 helpful votes
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Fathers day
June 23, 2017

Easy and fun, lots of options. Like the choices offered. Easy to sign up, and lots of opportunities to use this app.

Date of experience: June 21, 2017
Washington
1 review
0 helpful votes
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Fun alternative to regular card!
June 23, 2017

Great! They all loved the jib jab cards! I will be ordering again. Lala law Lala law Lala law Lala law I hope I have hit 100 letters

Date of experience: June 21, 2017
Missouri
1 review
0 helpful votes
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Well Done JibJab
June 23, 2017

I had not used this site before, but I will definitely use it again, I might start sending cards for no apparent reason just because it is so easy and fun to do. They have a very large selection of cards to use, it is great.
You haven't used it yet? What are you waiting for? Take it for a spin, you will LOVE it, then you can join me in Card Junky Heaven, See you soon

Date of experience: June 21, 2017
Arizona
1 review
0 helpful votes
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Fathers Day
June 23, 2017

The E-cards are easy to use and personalize. Great reactions from the receiving parties. Good selection of many different types of cards as well.

Date of experience: June 21, 2017
California
1 review
0 helpful votes
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One word awesomeReal fun timeLOL can't stop. If you have everybody you know family friends coworkers.

Date of experience: June 21, 2017
Connecticut
1 review
0 helpful votes
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Funtimes
June 23, 2017

I wish i had known about rotating before i went through a bunch of photos, but now that i do it is even easier than i thought!

Date of experience: June 21, 2017
Colorado
1 review
1 helpful vote
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Doesn't work!
June 23, 2017

Would NOT post to Facebook for Fathers Day no matter how I tried it. So annoyed cause I paid $18 for nothing. Want my money back.

Date of experience: June 21, 2017
California
1 review
1 helpful vote
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I paid for a father's day card? Maybe? When I paid for the video and set up my husband's face in the card it never showed up. Then I just wanted to back out and I couldn't figure out how. It made me regret even looking at it. I still don't know if I paid for something that I didn't get.

Date of experience: June 21, 2017
Louisiana
1 review
0 helpful votes
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I remembered to send a card to someone at the last minute. I went on JibJab and even with finding pictures of the recipient and I it all took about 10-15 minutes. It's overall inexpensive (esp. Compared to buying and mailing a card) and the recipient loved the card as well.

Date of experience: June 21, 2017
Illinois
3 reviews
0 helpful votes
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User friendlyness
June 23, 2017

I like the site and the service it provides. However, It is not user friendly: it required three attempts to achieve the send-able product. I would go through the entire set up process and the result would be a a face I did not recognize.

Date of experience: June 21, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA