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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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They are extremely quick and efficient, absolutely wonderful customer service. No problems with signing up or canceling my service.
Really impressed with how hassle free it was to cancel after the trial period and have my money refunded. Promot, efficient service from Heather, thank you.
Thank you for your work. I use your site when communicating with friends, everyone likes your videos. Jibjab employees (jibjab.com) are friendly to customers and solve all questions.
I have enjoyed using Jibjab for three years. I am impressed with the new content that is regularly being added. The price works out to only about $2.00 a month and is more than worth it. I'm not sure what the other reviewers were expecting to get for free. When I did have an issue with auto renew, Jibjab got back to me promptly, resolved the issue, and even went above and beyond by suggesting that I confirm certain settings on my Paypal account. I highly recommend this company!
Not carefully reading the payment option, I accidentally selected the annual membership rather that the one time access to the site. After reaching out to the customer service dept, they promptly responded back with a friendly reply and full refunded me for the entire charge as they wanted to ensure 100%customer satisfaction. I will definitely reference Jibjab as an enterprise who does put their customer first. Thank you for the excellent customer service experience! I will definitely use our site again!
There was a problem with the billing to my account. It was resolved very quickly. Love JibJab, we have had a lot of fun with it.
My wife was Jib Jab fan before she died. I needed to close her account and it only took a one sentence request one time to have her account closed in a very professional manner.
After contacting Jibjab concerning an annual subscription they addressed the issue promptly and within days I reveived a refund. So refreshing to deal with a company that was prepared to deal with an issue
I reached out to Jibjab because the last Valentine my husband of 44 years sent to me disappeared from their website. He passed from a terrible cancer and this was so important to me to see it again.
After not hearing from them after my initial outreach, I'd given up hope of being able to see this card again. To my surprise, the support team and Taylar found it and sent it to me after many months had passed. Thank you Jibjab support team and Taylar!
If you are looking to bring happiness to others, this is the way to go! Opt out of greetings cards that required contact and go with something more personal and fun.
I am highly impressed how fast the team with Morgan acted fast and granted me the reimbursement. I have the money complete to be able to get my insuline. THANKS AGAIN, Morgan
This app has brought laughter and cheer to my friends. Even if someone is sick you can send a cute get well video to let them know you care. Great birthday stuff included! You can save many faces from your contacts, and gallery to make fun videos! I love this app! It's worth paying for a full year of endless, and unique ways to say happy birthday, congrats, happy Valentine's, or merry Christmas!
I had a request and it was addressed by Jib Jab almost immediately. Great customer service! I appreciate it.
I realized I wouldn't be using JibJab as thought so I cancelled my subscription and requested a refund, website mentioned 3-5 days to process which is great, Joe had my refund processed within 15 minutes! Now that's great service.
I work in Marketing and I can say the the overall subscription and customer service surpassed any other that I've had in my career. This is noteworthy, their team and the user experience should be applauded. I need to share this 5 star rating with everyone. Awesome team, awesome direction and you honestly have NOTHING TO LOSE To try the service. Kudos Job Jab team! Well done!
Great customer service! The service team members were very helpful, kind, and understanding. They replied to my inquiry in a timely manner.
There was a payment error and when I reached out to the support team, they answered me in a very timely manner and resolved my issue immediately. Much appreciated!
Honestly the best customer service I've ever had, so quick and easy to communicate with the company.
Awesome platform - lots of fun & prompt courteous customer service! Thank you so much!
Great Customer service, communication, business and Support. Loving it. I had a issue but they were able to support, without hesitation and Did very well in that
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members