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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Mary M.
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Helpful and quick!
June 30, 2017

I very much appreciated the lightening fast response time and kindness to help when I accidentally purchased the wrong thing. I thought I was signing up for a one time payment when it was actually payment for an entire year.

Date of experience: June 26, 2017
Texas
2 reviews
0 helpful votes
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So FUN!
June 30, 2017

My friends loved their e-birthday cards this year. It's fun, new, and easy... What's not to love!?!?

Date of experience: June 26, 2017
Texas
4 reviews
8 helpful votes
Follow Ann H.
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Fun & affordable
June 30, 2017

I love these cards, it's fun, and different! I thought it would be difficult to import a photo to make a head from but it wasn't and is pretty straight forward. I wish there were more songs and dances, though! How about some from Chicago and some of the other musicals? Copyright may be a problem, I don't know. Anyway, thanks for an AFFORDABLE alternative!

Date of experience: June 26, 2017
Australia
1 review
0 helpful votes
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Good but could be better
June 30, 2017

Once you've added the heads, you can watch the video. However if youre then not satified with the way the heads fit the screen or if you want to ammend the text you can't edit. You have to redo the whole video again. It would get 5 starts if you could preview the dancing video with attached heads and be able to edit head and mouths if required.

Date of experience: June 26, 2017
Sweden
1 review
0 helpful votes
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Muy descontento
June 30, 2017

No lo recomiendo
NO sirve para crear videos descargables
Muy decepcionado
No lo recomiendo
NO sirve para crear videos descargables
Muy decepcionadoNo lo recomiendo
NO sirve para crear videos descargables
Muy decepcionadoNo lo recomiendo
NO sirve para crear videos descargables
Muy decepcionado

Date of experience: June 26, 2017
GB
1 review
0 helpful votes
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Still learning
June 30, 2017

Overall really nice, but I'm still learning. So there isn't much to say, even if you want me to use 100 characters.

Date of experience: June 26, 2017
Arizona
1 review
0 helpful votes
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Unhappy
June 30, 2017

I'm having a hard time selecting faces from my gallery to connect with jib jab. Either I'm doing something wrong or I'm limited to how many jibjabs I can post.

Date of experience: June 25, 2017
TW
1 review
0 helpful votes
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Gets the job done
June 30, 2017

I always feel with JibJab that you get the job done, but it can be done better.
1) The video content could be better
2) The music could be better
3) The humor could be funnier
But all in all, it gets the job done and the point across, but I just would like to see more variety and better content all around.

Date of experience: June 25, 2017
Mississippi
1 review
0 helpful votes
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I want my money bacj!
June 30, 2017

It, kept rebuffing on fb. Making it difficult to view. Not satisfied, with this at all. The card was cute.

Date of experience: June 25, 2017
Colorado
1 review
0 helpful votes
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Unable to post for Fathers Day
June 30, 2017

I tried to use this for a Fathers Day post, but it didn't work. It was pretty disappointing. I'm really not impressed with everything I've seen so far.

Date of experience: June 25, 2017
Texas
1 review
0 helpful votes
Follow Teri C.
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I've submitted email for help but no answer
I like these cute videos but every time I try to publish it I publish your ad one

Date of experience: June 25, 2017
New York
1 review
0 helpful votes
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Not as easy as before...
June 30, 2017

Still having difficulty with faces and seeing the final product and knowing if sent. Hope things improve.

Date of experience: June 25, 2017
Texas
2 reviews
0 helpful votes
Follow Cheryl B.
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I recently renewed my membership for Father's Day and sent two Jibjab emails to my husband, neither of which he could view. I had to go to my account and let him view them there.
ALSO, it is not always possible to distinguish offensive messages (profane or lewd) by the title or cover picture. For families' sake (and children who love to look, too) please consider grouping or marking these in some way. Thank you for your consideration of these matters.

Date of experience: June 25, 2017
California
2 reviews
0 helpful votes
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Kirk
June 30, 2017

Had some great laughs with it. My friends did to Will certainly us it in future The characters I chose fit the event perfectly

Date of experience: June 25, 2017
California
1 review
0 helpful votes
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I wanted to make a special birthday card for my Mom, and I'd seen Jib Jab cards in the past. I initially balked at paying when there are so many free sites around, but this really is next-level. My Mom just turned 73, I made her a roller derby chick and watched her dance and prance like a teenager. She loved it! Told me she watched and cracked up every day for a week. Worth it.

Date of experience: June 25, 2017
California
1 review
0 helpful votes
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Fun and funny!
June 30, 2017

The recipient, my brother, got a kick out of his father's day jib jab! I remember a few years ago my office mate sent out jib jab Christmas greetings with the five of us dressed as Santa's elves working in his toy shop. We got lots of funny comments.

Date of experience: June 25, 2017
Michigan
1 review
0 helpful votes
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Card did not arrive
June 30, 2017

Your hamsters got lost. The card never arrived to my grandchildren. I am very disappointed. And I really have nothing else to say but I can not get this to submit unless I write more

Date of experience: June 25, 2017
New Jersey
1 review
0 helpful votes
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Pricey
June 30, 2017

I really didn't like being automatically signed up for a yearly subscription. It was my first time using the site and I felt it was very unclear. Plus, $18/ yr is pretty pricey.

Date of experience: June 25, 2017
Nevada
1 review
0 helpful votes
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Fathers Day
June 30, 2017

I sent 2 videos for fathers day and got fun feedback. I really laugh myself while setting up the videos. Fun Fun Fun

Date of experience: June 25, 2017
Canada
1 review
0 helpful votes
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Forced to subscribe for one card
June 30, 2017

No option to buy a single card, have to subscribe on their system and buy membership... annoying as hell to opt out so ended up cancelling from pay pals side

Date of experience: June 25, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA