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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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So much fun! I belly laugh every time. It's more than a card and always generates a great response. I'd like to see more options for 4 people.
The people enjoy viewing his family and friends dancing for him. It was very happy for my mom. All the family have a happy moment.
Just what we needed. So many options and plenty of opportunities to provide a lot of smiles for friends and families.
I contacted the chat room and explained that a card I made was never delivered. Actually there were 2 but one told me today she received it.
It didn't take much time or effort for you to charge me a subscription fee but trying to get this settled now past her birthday is very difficult. I want this resolved. Your web site does not make this situation easy to navigate
Having a great time putting our faces in odd places! JibJab makes some great stuff! Looking forward to seeing more options soon!
By sending JibJab card. More than once:)
Uploading of faces is very intuitive. I'm only not sure if there is easy way to edit already added faces - like the smile contours.
Shortly I'm happy with the purchase.
Great experience creating a birthday video for a friend. I like the variety of options! She loved it and it really lifted her spirits!
So much fun! Family and friends love it! Hours of entertainment! Easy to use! Very creative! So many different cards and videos to choose from!
I experienced jibjab from a card I received and was so impressed I joined myself. I found the site easy to use with a variety of options for cards which are quite unique.
I was very disappointed when I found out, AFTER I rejoined, that you do not allow your customers to download their video. I wanted to put it on a big screen TV at a birthday party for the Family to view and give a copy as a birthday gift.
I did a disco dance video of my wife and me for our son's birthday. He and his wife absolutely loved it and thought it was a riot.
My family, father and brother, LOVED it. I looked like a smart tech person, for the first time, having found something they hadn't found yet. More importantly... it was just SO MUCH FUN and SO funny. Most important of all, it actually inspires me to SEND more cards to folks and be more active on birthday's and special events (especially with an app) and for no special reason at all. I will enjoy using it to stay connected to people. It is truly a smart in concept in it's simplicity and creativity because I want to use it and people love getting it - NO EASY win to achieve, ya know? Hella better than FB.
Thank you, boys and girls who made this! :))
I would like to cancel my membership as the service is too expensive. I will not be using it again. The images are silly (I get that they are supposed to be funny.) They are supposed to be relevant. They are not. My family members did not like them and therefore I will not be using them again.
I thought jib jab card was $ 1.80. I was charged $18.00. I would like to cancel please. Can you please cancel this membership agreement.
Thank you
Starting to get boring. Need much more new content. More movie spoofs and misc. Events etc. less tacky gross content.
There wasn't much to choose from and many of the graphics were not impressive. I would like to unsubscribe and do not plan on using the site again.
Cropping head shots is pretty easy, but if you make an error with the placement of the head shot or the mouth widget you can't backup--you get to start over. I had to start over several times. Still the movie cards are a hoot. Worth the trouble if you have extra time.
It runs nicely, very hard to peronalize, but can't send it to anyone. I bot it for a brthday surprise, spent 90 min getting nowhere.
Great replacement of a greeting card! The video I sent was a Fathers Day video to my husband & it was so spot on to my husbands interests, it was ironic!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

