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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Canada
1 review
0 helpful votes
Follow Melanie H.
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Hilarious!
June 30, 2017

So much fun! I belly laugh every time. It's more than a card and always generates a great response. I'd like to see more options for 4 people.

Date of experience: June 28, 2017
California
1 review
0 helpful votes
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It wa fun. Creative and effective
June 30, 2017

The people enjoy viewing his family and friends dancing for him. It was very happy for my mom. All the family have a happy moment.

Date of experience: June 28, 2017
GB
1 review
0 helpful votes
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Brilliant!
June 30, 2017

Just what we needed. So many options and plenty of opportunities to provide a lot of smiles for friends and families.

Date of experience: June 28, 2017
Mexico
2 reviews
0 helpful votes
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Nothing was resolved
June 30, 2017

I contacted the chat room and explained that a card I made was never delivered. Actually there were 2 but one told me today she received it.
It didn't take much time or effort for you to charge me a subscription fee but trying to get this settled now past her birthday is very difficult. I want this resolved. Your web site does not make this situation easy to navigate

Date of experience: June 28, 2017
New York
1 review
0 helpful votes
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Vulgar
June 30, 2017

E cards nothing that I have interest waste of my time and money. I want a refund. Or I will report this as fraud.

Date of experience: June 27, 2017
Florida
1 review
0 helpful votes
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Always Fun
June 30, 2017

Having a great time putting our faces in odd places! JibJab makes some great stuff! Looking forward to seeing more options soon!

Date of experience: June 27, 2017
Bulgaria
1 review
0 helpful votes
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I made someone laugh :)
June 30, 2017

By sending JibJab card. More than once:)
Uploading of faces is very intuitive. I'm only not sure if there is easy way to edit already added faces - like the smile contours.
Shortly I'm happy with the purchase.

Date of experience: June 27, 2017
Pennsylvania
1 review
0 helpful votes
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Great experience!
June 30, 2017

Great experience creating a birthday video for a friend. I like the variety of options! She loved it and it really lifted her spirits!

Date of experience: June 27, 2017
California
1 review
0 helpful votes
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Hilarious! So much fun!
June 30, 2017

So much fun! Family and friends love it! Hours of entertainment! Easy to use! Very creative! So many different cards and videos to choose from!

Date of experience: June 27, 2017
Canada
1 review
0 helpful votes
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Hilarious cards
June 30, 2017

I experienced jibjab from a card I received and was so impressed I joined myself. I found the site easy to use with a variety of options for cards which are quite unique.

Date of experience: June 27, 2017
Pennsylvania
1 review
0 helpful votes
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Downloading
June 30, 2017

I was very disappointed when I found out, AFTER I rejoined, that you do not allow your customers to download their video. I wanted to put it on a big screen TV at a birthday party for the Family to view and give a copy as a birthday gift.

Date of experience: June 26, 2017
District of Columbia
1 review
0 helpful votes
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Dance Video
June 30, 2017

I did a disco dance video of my wife and me for our son's birthday. He and his wife absolutely loved it and thought it was a riot.

Date of experience: June 26, 2017
California
1 review
0 helpful votes
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My family, father and brother, LOVED it. I looked like a smart tech person, for the first time, having found something they hadn't found yet. More importantly... it was just SO MUCH FUN and SO funny. Most important of all, it actually inspires me to SEND more cards to folks and be more active on birthday's and special events (especially with an app) and for no special reason at all. I will enjoy using it to stay connected to people. It is truly a smart in concept in it's simplicity and creativity because I want to use it and people love getting it - NO EASY win to achieve, ya know? Hella better than FB.
Thank you, boys and girls who made this! :))

Date of experience: June 26, 2017
Alaska
1 review
0 helpful votes
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Service is too expensive
June 30, 2017

I would like to cancel my membership as the service is too expensive. I will not be using it again. The images are silly (I get that they are supposed to be funny.) They are supposed to be relevant. They are not. My family members did not like them and therefore I will not be using them again.

Date of experience: June 26, 2017
North Carolina
1 review
0 helpful votes
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Dissatisfied
June 30, 2017

I thought jib jab card was $ 1.80. I was charged $18.00. I would like to cancel please. Can you please cancel this membership agreement.

Thank you

Date of experience: June 26, 2017
Ohio
1 review
0 helpful votes
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Needs more content
June 30, 2017

Starting to get boring. Need much more new content. More movie spoofs and misc. Events etc. less tacky gross content.

Date of experience: June 26, 2017
New York
1 review
0 helpful votes
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Not impressed
June 30, 2017

There wasn't much to choose from and many of the graphics were not impressive. I would like to unsubscribe and do not plan on using the site again.

Date of experience: June 26, 2017
California
1 review
0 helpful votes
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Funny, somewhat hard
June 30, 2017

Cropping head shots is pretty easy, but if you make an error with the placement of the head shot or the mouth widget you can't backup--you get to start over. I had to start over several times. Still the movie cards are a hoot. Worth the trouble if you have extra time.

Date of experience: June 26, 2017
Tennessee
1 review
0 helpful votes
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Unuseable
June 30, 2017

It runs nicely, very hard to peronalize, but can't send it to anyone. I bot it for a brthday surprise, spent 90 min getting nowhere.

Date of experience: June 26, 2017
Georgia
1 review
0 helpful votes
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Hysterical!
June 30, 2017

Great replacement of a greeting card! The video I sent was a Fathers Day video to my husband & it was so spot on to my husbands interests, it was ironic!

Date of experience: June 26, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA