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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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GB
1 review
0 helpful votes
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Refund
July 2, 2017

Fast response and very willing to help. Issue resolved in 24 hours...

Date of experience: June 30, 2017
Honduras
1 review
0 helpful votes
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Fine
July 2, 2017

The only problem is that isn't possible download the videos to formats for computers and cellphones. The service is great and fabulous, maybe I can to use more time because I'm thankful for all. Its fun, but i recommende that you should to permit the downloads free for the premium acces.

Date of experience: June 30, 2017
Canada
1 review
0 helpful votes
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Where to go with this
July 2, 2017

My only experience so far has been a one-off sent to cover a particular situation. I can't see it going anywhere else soon. I'll hang in for a bit, however. Who knows, eh?

Date of experience: June 30, 2017
Georgia
1 review
0 helpful votes
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60th Super Hero Fun
July 2, 2017

Great online card with spunk! Needed a card that was Creative for the Super Hero in our office celebrating his 60th birthday.

Date of experience: June 30, 2017
New Jersey
1 review
0 helpful votes
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Really neat, different concept. So much better than buying a card at the store. I laughed making it and know my wife laughed hard when she received it!

Date of experience: June 30, 2017
Indiana
1 review
0 helpful votes
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Video FUN!
July 2, 2017

I have used JibJab for many years and have watched them grow with what they offer us. WORTH EVERY PENNY! You can say 'happy birthday" in words or you can make a fun beautiful mini-movie and REALLY say "HAPPY BIRTHDAY!". They do many holidays and seasons and just about any event you can imagine. And to top it off, there support is responsive, capable and friendly

Date of experience: June 29, 2017
Georgia
1 review
0 helpful votes
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Great response time
July 2, 2017

I tried the free trial but didn't realize I would be charged monthly. After a quick email, the representative quickly responded and refunded a month fee.

Date of experience: June 29, 2017
Florida
1 review
0 helpful votes
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So Fun!
July 1, 2017

I sent out two birthday cards. They were the first things I created. The recipients loved them, and I love making them. Lots of laughs for me!

Date of experience: June 29, 2017
New Zealand
1 review
0 helpful votes
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Joining Experience
July 1, 2017

Not overly complicated to get up and running AWESOME
Consider adding teeth and a tongue as an option, most people don't show their teeth in pictures

Date of experience: June 29, 2017
Minnesota
1 review
0 helpful votes
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Few family friendly choices
July 1, 2017

Too many are cute except for "mature" scenes in them. Limited on the ones I could put my grandchildren in

Date of experience: June 29, 2017
North Carolina
1 review
0 helpful votes
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I was dissatisfied with the options for Fathers Day cards. After I paid for membership I was sorry that I had signed up. I immediately made sure that my membership wouldn't automatically renew.

Date of experience: June 29, 2017
Idaho
1 review
0 helpful votes
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Great Website
July 1, 2017

Really Funny Videos! Made me and all my friend laugh really hard! I would definitely recommend if you like funny videos!

Date of experience: June 28, 2017
New Hampshire
1 review
0 helpful votes
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Jib Jab Review
June 30, 2017

Overall, I am satisfied with the ability to easily create video greetings for my grandchildren using their photos. However, I wish that I could edit existing photos without having to play with them on my computer files and then re-upload them.

Date of experience: June 28, 2017
Texas
1 review
0 helpful votes
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The Time I was Entertained?
June 30, 2017

Kinda odd, all looked like could stand some remodeling. Nothing I felt like traveling any distance to see or participate in.

Date of experience: June 28, 2017
Maryland
1 review
0 helpful votes
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I would be MUCH better and nearly perfect if it used HTML5 instead of flash as iPhone people can not by default view the videos.

Date of experience: June 28, 2017
California
1 review
0 helpful votes
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Hugs from the heart!
June 30, 2017

The grandkids loved sending such great birthday greetings to far-away relatives! Easy for me to set up for them.

Date of experience: June 28, 2017
California
1 review
2 helpful votes
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I'm extremely disappointed that Jib Jab videos are no longer downloadable. They cannot be edited into home movies, they cannot be shared with individuals in areas that lack internet connectivity, like hospitals, nursing homes, etc.
If it's a PROFITS issue, perhaps JibJab can simply charge a premium for downloading options. Sorry to be a Complainer, but these issues are a deal- breaker for me and possibly many others.

Date of experience: June 28, 2017
Canada
1 review
0 helpful votes
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So funny
June 30, 2017

Wish there were more continuous selection that are offered weekly
I enjoyed the videos and cards and want a little more variety. The app doesn't offer everything the website on my home computer does

Overall very entertaining and unique

Date of experience: June 28, 2017
Texas
1 review
0 helpful votes
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A CARD TO REMEMBER...
June 30, 2017

I enjoyed the choices of cards and the ability to put various pics in the ones I sent. Now I have to fill more of this box and I don't like it.

Date of experience: June 28, 2017
Arizona
3 reviews
0 helpful votes
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Fun way to send well wishes!
June 30, 2017

We love JibJab! I love sending an unique card, and a JibJab video always promotes smiles! Very easy to use!

Date of experience: June 28, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA