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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Very easy to create! I thought I had an issue making the video but that was on my end. Thanks for making this site available and so much fun! I will def pass onto friends. The girls night out, where I'll show this will be so much fun and probably the highlight of the evening.
Tried all tips and could not download photos. Viewed the help video - no luck - video pretty bad. No return from email request for help.
Through the computer does not go to save the video. Very few of the videos at that price. Expensive. Inwant my money back
Read above. Flash?! Really? HTML5 please... videos on mobile... no Aps needed... 100 characters yet?
Receiver laughed hysterically when they opened this. It was easier than I expected and didn't take much time to create, other than finding the best face photo to use.
Don't kniw know how to do what with solution. I tried but it didn't work and my issue gas not been resolved
I sent an inquiry/request today. It was acknowledged within moments and then resolved in under three hours, to my satisfaction. In my experience, this customer service is exceptional in today's online marketplace.
Easy to use and a blast to watch! Made everyone laugh and smile, making a 40th birthday celebration even better.
Very fun to create and always great responses from everyone I send them to.
My family enjoys them also. This year I added our new golden retriever to the mix and even dog faces turn out great.
I loved it! Was able to create that special experience for someone very special. So easy to do and as always, JibJab quality!
Like the cards, but messages are far too short and you can't easily see when someone has opened your card. Be better if you were sent an email notification.
Have to learn better on how to place the mouth. I am sure that the more I use this app, the better I will get.
Disappointed in what's offered. Have used Jib Jab many times over the past and enjoyed the result. Not this time though. The videos aren't as amusing or as varied as they used to be and the Jib Jab advertisement on the birthday card i created andposted on FB was very intrusive. Just not as fun as it used to be.: (
Sent 3 cards and she loved all three, especially the roller girl, as she is a rollerderby pro! Looking forward to sending other fun cards to her and my other family members.
Algunas veces la reprodccion se para o tiene briincos, al moemnto de comprr decia qu se podian guardar los videos creados y no es asi
BEEN WITH YOU GUYS FOR YEARS NOW, CAN'T FIND ANY OTHER SITE THAT OFFERS MORE FUN & EXCITEMENT THAN "JIBJAB"...
This site is the best and so easy to use! Such good value and there are loads of choices so if you cannot find one that suits your needs then it probably does not exist out there in the ether!
I've used JibJab for years and love the video cards. I wish there were more of them. Maybe you could do famous movie scenes with my head on them. It doesn't have to be music videos. I should be able to do the final Dirty Dancing dance with my wife!
I was really considering resubscribing to JibJab, after 4-5 years from my last subscription expiration, in hopes that the selection had changed significantly since then. I didn't see too many updates on the website, so I thought that resubscribing would open the doors of new video possibilities on my computer screen. Not so much... Sure, there are a few new updates. But after 5 years that's all there is? Come on guys! I hope there's a lot of updates this year, because I would really like to stay subscribed indefinitely.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

