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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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Super Fun!
July 13, 2017

Very easy to create! I thought I had an issue making the video but that was on my end. Thanks for making this site available and so much fun! I will def pass onto friends. The girls night out, where I'll show this will be so much fun and probably the highlight of the evening.

Date of experience: July 11, 2017
North Carolina
1 review
0 helpful votes
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Did nor work
July 13, 2017

Tried all tips and could not download photos. Viewed the help video - no luck - video pretty bad. No return from email request for help.

Date of experience: July 11, 2017
Slovakia
1 review
0 helpful votes
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Expensive app, low quality
July 13, 2017

Through the computer does not go to save the video. Very few of the videos at that price. Expensive. Inwant my money back

Date of experience: July 11, 2017
Iowa
1 review
0 helpful votes
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UPDATE!
July 13, 2017

I've been a Jibjab member for YEARS and would love it if you started making MORE to choose from! The site NEEDS a major update!

Date of experience: July 10, 2017
Washington
1 review
0 helpful votes
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Read above. Flash?! Really? HTML5 please... videos on mobile... no Aps needed... 100 characters yet?

Date of experience: July 10, 2017
Oregon
1 review
0 helpful votes
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"Happy" for one birthday
July 12, 2017

Receiver laughed hysterically when they opened this. It was easier than I expected and didn't take much time to create, other than finding the best face photo to use.

Date of experience: July 10, 2017
California
1 review
0 helpful votes
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Can't get heads to connect.
July 12, 2017

Don't kniw know how to do what with solution. I tried but it didn't work and my issue gas not been resolved

Date of experience: July 10, 2017
Delaware
2 reviews
0 helpful votes
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Superb Customer Service
July 12, 2017

I sent an inquiry/request today. It was acknowledged within moments and then resolved in under three hours, to my satisfaction. In my experience, this customer service is exceptional in today's online marketplace.

Date of experience: July 10, 2017
Oklahoma
1 review
0 helpful votes
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Fun fun fun!
July 12, 2017

Easy to use and a blast to watch! Made everyone laugh and smile, making a 40th birthday celebration even better.

Date of experience: July 10, 2017
California
2 reviews
0 helpful votes
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Fun and Easy
July 12, 2017

Very fun to create and always great responses from everyone I send them to.
My family enjoys them also. This year I added our new golden retriever to the mix and even dog faces turn out great.

Date of experience: July 10, 2017
Georgia
1 review
0 helpful votes
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Always Fun
July 12, 2017

I loved it! Was able to create that special experience for someone very special. So easy to do and as always, JibJab quality!

Date of experience: July 10, 2017
GB
1 review
0 helpful votes
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Like the cards, but messages are far too short and you can't easily see when someone has opened your card. Be better if you were sent an email notification.

Date of experience: July 10, 2017
Massachusetts
1 review
0 helpful votes
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Love it
July 12, 2017

Have to learn better on how to place the mouth. I am sure that the more I use this app, the better I will get.

Date of experience: July 10, 2017
California
1 review
0 helpful votes
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Not as 'cute' as it used to be
July 12, 2017

Disappointed in what's offered. Have used Jib Jab many times over the past and enjoyed the result. Not this time though. The videos aren't as amusing or as varied as they used to be and the Jib Jab advertisement on the birthday card i created andposted on FB was very intrusive. Just not as fun as it used to be.: (

Date of experience: July 10, 2017
Georgia
1 review
0 helpful votes
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Daughter's 37th birthday
July 12, 2017

Sent 3 cards and she loved all three, especially the roller girl, as she is a rollerderby pro! Looking forward to sending other fun cards to her and my other family members.

Date of experience: July 9, 2017
Mexico
1 review
0 helpful votes
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Algunas veces la reprodccion se para o tiene briincos, al moemnto de comprr decia qu se podian guardar los videos creados y no es asi

Date of experience: July 9, 2017
Pennsylvania
1 review
0 helpful votes
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ONE "GREAT" SITE!
July 11, 2017

BEEN WITH YOU GUYS FOR YEARS NOW, CAN'T FIND ANY OTHER SITE THAT OFFERS MORE FUN & EXCITEMENT THAN "JIBJAB"...

Date of experience: July 9, 2017
GB
1 review
0 helpful votes
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This site is the best and so easy to use! Such good value and there are loads of choices so if you cannot find one that suits your needs then it probably does not exist out there in the ether!

Date of experience: July 9, 2017
Florida
1 review
0 helpful votes
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I've used JibJab for years and love the video cards. I wish there were more of them. Maybe you could do famous movie scenes with my head on them. It doesn't have to be music videos. I should be able to do the final Dirty Dancing dance with my wife!

Date of experience: July 9, 2017
Florida
1 review
0 helpful votes
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Where's a variance?
July 11, 2017

I was really considering resubscribing to JibJab, after 4-5 years from my last subscription expiration, in hopes that the selection had changed significantly since then. I didn't see too many updates on the website, so I thought that resubscribing would open the doors of new video possibilities on my computer screen. Not so much... Sure, there are a few new updates. But after 5 years that's all there is? Come on guys! I hope there's a lot of updates this year, because I would really like to stay subscribed indefinitely.

Date of experience: July 9, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA