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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New Jersey
3 reviews
0 helpful votes
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Easy, entertaining, effective,
July 11, 2017

Great site for e-cards; lots of choice, makes the point with the recipient; no hassles as long as you have a photograph of the recipient

Date of experience: July 9, 2017
Brazil
1 review
0 helpful votes
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Disapointing
July 11, 2017

Bad bussiness, cause they charge the fully year, showing you only the monthly cost, and put it to automatically renew without asking you, bad bussiness practice

Date of experience: July 8, 2017
Canada
1 review
0 helpful votes
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Have tried the above several time without success. PLEASE CANCEL our subscription to JibJab. Thank you.
NOTE: Will give it another try in September.

Date of experience: July 8, 2017
California
1 review
0 helpful votes
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Disappointed
July 10, 2017

Cards not as good as they used to be & not able to easily add heads bc for some reason my membership linked to my sisters FB. Didn't receive confirmation receipent opened my card

Date of experience: July 8, 2017
Illinois
3 reviews
0 helpful votes
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C. M. birthday
July 10, 2017

Easy... satisfied. Setup account was easy, downloading photo and setting up a birthday card was easy and quickly done. I went into account today as I do not like automatic renewal but was happy to see I could remove that. Overall satisfied.

Date of experience: July 8, 2017
France
1 review
0 helpful votes
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Download Video
July 10, 2017

Video received on my mail but you can not download it.
I don't have a IPHONE and can't record your video on my PC as before.

Date of experience: July 8, 2017
New Zealand
1 review
1 helpful vote
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Not good
July 10, 2017

Sent special card Thursday so far it has not been received even after resending it. Have rechecked email address and is ok.

Date of experience: July 8, 2017
Hong Kong
1 review
1 helpful vote
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Cards didn't arrive
July 10, 2017

Guess hotmail rejects cards from jib jab? My friend looked in her spam, junk, and other folders and couldn't locate the cards. Disappointed because they were for her autistic grandson who finally, at the age of 7, gets what a birthday for himself means and these two cards were for him.

Date of experience: July 7, 2017
Nebraska
1 review
1 helpful vote
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Too much advertising for JibJab
July 10, 2017

I was hoping that the video I created would appear as a clean video on Facebook, but it comes with too many bells and whistles (frames and logos) advertising JibJab.

Date of experience: July 7, 2017
Georgia
1 review
1 helpful vote
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Harry
July 10, 2017

The message was just generic. No photo superimposed as expected altho I did as instructed.
Probably won't use this again.

Date of experience: July 7, 2017
Texas
1 review
1 helpful vote
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Like JibJab
July 9, 2017

Its fun to have and to show family members. Why do I have to enter 100 letters or more? Everytime I try to submit it won't let me. One last try

Date of experience: July 7, 2017
Canada
1 review
0 helpful votes
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Make birthdays fun
July 9, 2017

I have been sending these cards to friends and relatives for a while now. Try to have their photos handy and find a card that fits their personality or interest. Not sure if they enjoy it as much as me. Hope so!

Date of experience: July 7, 2017
Washington
1 review
0 helpful votes
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Birthday card
July 9, 2017

Worked great for a first time user, Just went on line found some pitures and made them work. Emailed and she was laughing out loud

Date of experience: July 7, 2017
Oregon
1 review
0 helpful votes
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Fun
July 9, 2017

I've always had a fun experience finding just the right card for the different personalities of the people in our life.

Date of experience: July 7, 2017
Arizona
1 review
0 helpful votes
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Senior Fun!
July 9, 2017

Living in a senior community it's been great fun showing seniors just how young they are by putting them into dance and song videos. Also using it now to send to my grandchildren pictures of their grandparents living it up.

Date of experience: July 7, 2017
Oregon
1 review
1 helpful vote
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Not great sign up information
July 9, 2017

There was a suggestion that there was a free registration (i. E., pay per card) option but the sign up process automatically charges for a year's membership. It was really just an explanation of the advantages of a paid subscription vs. free. Suggest that the wording be clearer that paid subscription is the only option.

Date of experience: July 7, 2017
Alabama
1 review
1 helpful vote
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Disappointing result
July 9, 2017

So dissatisfied I didn't send it. Want a refund. Followed directions and face looked nothing like my sons face on the gettin jiggly card.

Date of experience: July 7, 2017
GB
1 review
0 helpful votes
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Quick, easy, lots of choice. Makes it simple to get a unique birthday wish to anyone, as long as they have a sense of humour. Recipient loved it!

Date of experience: July 7, 2017
GB
1 review
0 helpful votes
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I've been sent jibjabs before and loved them, but I have not even been able to watch the one I sent to my husband for his birthday (and he gave up before the end because it buffered for so long). It just won't load on iPad.

Maybe it's our weedy rural broadband, but I can usually stream stuff. Couldn't find an obvious way to get help with this.

I'll keep trying though...

Date of experience: July 7, 2017
Australia
1 review
0 helpful votes
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I miss the old Jibjab
July 9, 2017

I used to be able to download a video file to keep or insert into Powerpoints etc but find this is no longer possible... dissappointed.

Date of experience: July 6, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA