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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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A great way to lighten the mood whilst remembering important occasions. JibJab make the process very easy too!
I have enjoyed sending jibjab cards to my family and friends. They really have a good laugh at seeing themselves as such different characters.
Every time I uploaded a picture and went on to the next step it would take me back to the home page. I tried with different browsers and I still kept getting problems such as not even being able to log in.
I found it easy to use; very intuitive. I love all the videos. Lots of selections to choose from. The videos are fun to watch. Everyone I sent them to loves it.
Making a JibJab card was easy to do. There were so many choices in cards I stayed on the site for a long time. I will be using this often.
Such a fun way to iexpress birthday wishes or any holiday, it's excellent! I've not had this much fun ever and my family and friends love it too!
I like the concept and used jibjab upon the occasion of an anniversary card. As cute as the e-card was, I was very disappointed to see that the recipient's 'toon card was loaded with ads & invitations to register for a paying account instead of just displaying the animated message.
Applied for a quick refund.
Great card but frustrated I had to buy a year's subscription! Rip off! Will not do this anytime again in the future
Cheerleader. With her photo and her new husband. Beyond cute. It took a while to get the photos. But it was worth the time and effort. And now I hope there are 100 characters.
Easy to use, good selection, on-time delivery. I will use this site again. I don't like being forced to use 100 characters when I've said all I have to say in fewer.
The birthday greeting was sent promptly. The recipient appreciated and enjoyed the humour. Very happy with the overall experience.
Fun remembering birthdays, anniversaries, and good times. Provides for lots of laughs. Photos with music tell the story.
Too many websites and am sorry I joined this one. I would like to cancel if I possibly can. Please let me know. Thanks!
Great animation! Easy to use & recipients also enjoyed the videos. Just need a little more variety for the video portion of Jib Jab.
Using the iPhone app, I couldn't find a way at to get at previous videos. That would be useful. Other than that, it all works well.
I always have a great experience with Jibjab; however, songs/e-Cards need to be revitalized. Some songs are not up to date.
Site repetitively kept telling me to only use X number of characters (I forgot how many) but at same time was aware I was well BELOW that number with my message, noting how many I still had left! I typed my message to my brother for his 70th birthday twice, then copied and pasted it 3x, then gave up after 5 attempts and just called him!
Need more children's popular items made up with extend of 8 kids in a video. I have 8 grandchildren who get on famously and would live to see each other in a funny video. Thanks
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

