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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Florida
1 review
0 helpful votes
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Overall very fun videos.
July 23, 2017

Would be great if there were more G rated and work appropriate videos and more of a selection for 4-5 different people.

Date of experience: July 21, 2017
Canada
1 review
0 helpful votes
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Advertising
July 23, 2017

After paying for what I assumed would be the ability to create custom video cards I found that everything created is basically an advertisment for Jib Jab. I could live with the mild ad at the beginning of the video but having this program add text to every post you make using the created video is incredibly annoying and definitely not something we should be paying for. 2 thumbs down.

Date of experience: July 21, 2017
California
1 review
0 helpful votes
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Reactions
July 23, 2017

I loved your cards and thought they are so funny. But I sent one and the recipient was slightly offended and the other I posted and got only one reaction and no comments. I guess I can amuse myself for a year.

Date of experience: July 21, 2017
Washington
1 review
0 helpful votes
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Birthday
July 23, 2017

Happy Birthday cards are great. The Christmas ones are good to. Need to do more thanksgiving ones.! What about children ones?

Date of experience: July 21, 2017
Virginia
1 review
0 helpful votes
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Dissapointed
July 23, 2017

Was not helpful in the design, and the process is too awkward... you have to figure it out as you go - not worth the money

Date of experience: July 21, 2017
Canada
1 review
0 helpful votes
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Video download
July 23, 2017

Colleague suggested this app for ice breaker video before safety meetings. She used this app before the change was made, when you used to be able to download the videos to your desktop.
Im very disappointed this feature isnt here. I just waisted 25 dollars.

Date of experience: July 21, 2017
Australia
1 review
0 helpful votes
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The best fun I have had all year!
July 23, 2017

Brilliant fun, such a great humourous way to connect with friends and family! Love it! Have reccommended it to so many people!

Date of experience: July 21, 2017
New Jersey
1 review
0 helpful votes
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Disappointed
July 23, 2017

Hasn't improved since I used it many years ago, except that it's not free. I did not find it user friendly but I was able to successfully make a music video. The editing process is all but gone. Should be more seamless between the app and the website and it's not. Even looking for the app on the App Store was confusing. Usually I don't have to watch the how to video instructions and this time I did. With all of today's amazing free apps available, this one really disappoints.

Date of experience: July 21, 2017
Michigan
1 review
0 helpful votes
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Very cool I likey a lot!
July 23, 2017

Easy to use very funny everybody likes it one of the best apps I have used lightens the mood any love you go

Date of experience: July 21, 2017
Arizona
1 review
0 helpful votes
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Always great for a big laugh
July 23, 2017

It has been only 2 days since signing up, but I can't stop creating new JibJabs. I can always get a good laugh from everybody in the room by sharing a JibJab!

Date of experience: July 21, 2017
GB
1 review
0 helpful votes
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JibJab Fun
July 23, 2017

Really easy to use and lots to play with! JibJab lets you review your video and gives you plenty of space for uploading photos so you can choose the ones you like best. Videos for different occasions make it easy to send last minute 'cards' and there is an option to delay sending to hit that special day.

Date of experience: July 21, 2017
France
1 review
0 helpful votes
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Easy and fun
July 23, 2017

Delighted that I managed so easily to achieve an individually produced card. The card was different and appealing and just hit the spot with my delighted grandson.

Date of experience: July 21, 2017
Australia
1 review
0 helpful votes
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Good serVice but not really worth $18 for the couple of cards I would do. I have used it for a funny video for work actually.

Date of experience: July 20, 2017
Florida
1 review
0 helpful votes
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Disappointing
July 22, 2017

I only realized after you only have the Video's, I actually joined because I would use it to send ECards as well.
Secondly I was charged for the whole year, I understood it was a monthly trial.

Date of experience: July 20, 2017
Canada
1 review
0 helpful votes
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Fun!
July 22, 2017

Love the easy interface. Love the fun and laughs it gives to people. Just wish there were more options as far as variety of songs, cards, etc. That's my only concern.

Date of experience: July 20, 2017
Spain
1 review
0 helpful votes
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Paying 18 dollars and not allowing to download the videos, only share them By email or fb is very dissapointing.
Actually, i wont renew my subscription.

Date of experience: July 20, 2017
California
1 review
0 helpful votes
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Over the top hilarity.
July 22, 2017

I can't stop making videos, cards or gifs. Nor can I stop watching them. Then every time I DO watch, I can't stop laughing! So much fun.

Date of experience: July 20, 2017
Oregon
1 review
0 helpful votes
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Easy
July 22, 2017

So easy and fun. Affordable. Signing up was a smooth process. You can snap a new photo right then or chose an oldie but goodie. Projects can be saved and re-used. Lots of card options!

Date of experience: July 19, 2017
Texas
1 review
0 helpful votes
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Confusing...
July 22, 2017

I sent 2 cards and received a receipt which indicated the wrong card went to my second recipient. It was actually fine but very confusing!

Date of experience: July 19, 2017
Illinois
1 review
0 helpful votes
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Hard to use and not reliable
July 21, 2017

I could make the videos with my iPhone but when trying to share they wouldn't post. Very frustrating. I want my money back please.

Date of experience: July 19, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA