Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Would be great if there were more G rated and work appropriate videos and more of a selection for 4-5 different people.
After paying for what I assumed would be the ability to create custom video cards I found that everything created is basically an advertisment for Jib Jab. I could live with the mild ad at the beginning of the video but having this program add text to every post you make using the created video is incredibly annoying and definitely not something we should be paying for. 2 thumbs down.
I loved your cards and thought they are so funny. But I sent one and the recipient was slightly offended and the other I posted and got only one reaction and no comments. I guess I can amuse myself for a year.
Was not helpful in the design, and the process is too awkward... you have to figure it out as you go - not worth the money
Colleague suggested this app for ice breaker video before safety meetings. She used this app before the change was made, when you used to be able to download the videos to your desktop.
Im very disappointed this feature isnt here. I just waisted 25 dollars.
Brilliant fun, such a great humourous way to connect with friends and family! Love it! Have reccommended it to so many people!
Hasn't improved since I used it many years ago, except that it's not free. I did not find it user friendly but I was able to successfully make a music video. The editing process is all but gone. Should be more seamless between the app and the website and it's not. Even looking for the app on the App Store was confusing. Usually I don't have to watch the how to video instructions and this time I did. With all of today's amazing free apps available, this one really disappoints.
Easy to use very funny everybody likes it one of the best apps I have used lightens the mood any love you go
It has been only 2 days since signing up, but I can't stop creating new JibJabs. I can always get a good laugh from everybody in the room by sharing a JibJab!
Really easy to use and lots to play with! JibJab lets you review your video and gives you plenty of space for uploading photos so you can choose the ones you like best. Videos for different occasions make it easy to send last minute 'cards' and there is an option to delay sending to hit that special day.
Delighted that I managed so easily to achieve an individually produced card. The card was different and appealing and just hit the spot with my delighted grandson.
Good serVice but not really worth $18 for the couple of cards I would do. I have used it for a funny video for work actually.
I only realized after you only have the Video's, I actually joined because I would use it to send ECards as well.
Secondly I was charged for the whole year, I understood it was a monthly trial.
Love the easy interface. Love the fun and laughs it gives to people. Just wish there were more options as far as variety of songs, cards, etc. That's my only concern.
Paying 18 dollars and not allowing to download the videos, only share them By email or fb is very dissapointing.
Actually, i wont renew my subscription.
I can't stop making videos, cards or gifs. Nor can I stop watching them. Then every time I DO watch, I can't stop laughing! So much fun.
So easy and fun. Affordable. Signing up was a smooth process. You can snap a new photo right then or chose an oldie but goodie. Projects can be saved and re-used. Lots of card options!
I sent 2 cards and received a receipt which indicated the wrong card went to my second recipient. It was actually fine but very confusing!
I could make the videos with my iPhone but when trying to share they wouldn't post. Very frustrating. I want my money back please.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

