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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Canada
1 review
0 helpful votes
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Great Cards
July 26, 2017

Just wanted to say I joined up and made a Jib Jab card for my friends birthday and he loved it. Thanks again.

Date of experience: July 24, 2017
Italy
1 review
0 helpful votes
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Useless
July 26, 2017

You cant download a video even after payed 18 DOLLARS for a ecards site. I they have a 30 day refurbished policy but is impossible to unsuscribe and get money back

Date of experience: July 24, 2017
Australia
1 review
0 helpful votes
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Funny
July 26, 2017

Easy to do, great to enjoy with family and friends, we all enjoy the concept of the Jibjab. The variety of choices for all occasions. Happy do stuff

Date of experience: July 24, 2017
California
2 reviews
0 helpful votes
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Ease of use
July 26, 2017

I used to LOVE JibJab... but something has changed and now I am finding it very hard to acccess and get my faces onto a card and get the faces in the correct places. Used to be able to make head large and cut down or add to the hairline... etc.

Date of experience: July 23, 2017
Illinois
1 review
0 helpful votes
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Have to send several times then they disapear? The person I sent them to cannot find them. After I send them I go on friends page on facebook right after I sen them and may be there, when they are there they some times are gone by morning

Date of experience: July 23, 2017
Canada
4 reviews
1 helpful vote
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Great site
July 26, 2017

So much fun creating a birthday card
Adds the perfect personal touch
Can be as funny, creative, exciting a card as you want to make it

Date of experience: July 23, 2017
Massachusetts
1 review
0 helpful votes
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30 day "trial"
July 25, 2017

I didn't want to sign up for the trial but there was no choice. I went to logon and cancel and there is nowhere to do this!

Date of experience: July 23, 2017
Canada
2 reviews
0 helpful votes
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The options of songs are great but there could be so many more. I thought all cards would have the option for face replacement.

Date of experience: July 23, 2017
Virginia
1 review
0 helpful votes
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It was fun and easy to set up my first card. The next time get the mouth just right! The trick is to find the right picture of the person to whom you are sending the card.

Date of experience: July 23, 2017
South Africa
1 review
0 helpful votes
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LOVE THE EXPERIENCE, WOULD LIKE JUST A FEW MORE FOR CHILDREN IN THE ANIMATED JIB JAB. ALWAYS A GOOD LAUGH!

Date of experience: July 23, 2017
Arkansas
1 review
0 helpful votes
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With all the variety in B-Day cards and videos to choose from -- I was able the find an excellent choice for this year's birthday JibJab action short. Other family members liked the result too.

Date of experience: July 22, 2017
Philippines
1 review
1 helpful vote
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Nice but a waste of my money.
July 25, 2017

The video doesn't embed and play automatically on facebook like youtube videos or personal fb videos. Clickthrough is required to watch the video, just like an advertisement. Not easily done for mobile users, which by the way, all of us are.

If I can't download and upload my own personalized jibjab videos with mine and my loved ones faces, I've wasted my money. I mean it, this really sucks.

Date of experience: July 22, 2017
South Carolina
1 review
0 helpful votes
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I like the app. It's hilarious when I can get it to go through. There's always a problem sharing from the ap to FB. Other than that I'm satisfied with it.

Date of experience: July 22, 2017
Michigan
1 review
0 helpful votes
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Its fun
July 24, 2017

Its fun to use but it needs something in the area of sisters, brothers or family skits with moms and dads dinner time or family times, more in the area of family maybe kids, camping, something scary, or pets maybe even something like weddings or engagements. Lake fun on boats up in the air. Its got the common fun. But with todays technology I thing it can be more creative. Otherwise we sure get a good laugh out of it. Its priced very fair.

Date of experience: July 22, 2017
New York
1 review
0 helpful votes
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Unique
July 24, 2017

Unique idea for creating and sending personalized cards. Most recipients really like them. Would like to see more of the Videos Starring You and more of them for kids.

Date of experience: July 22, 2017
GB
2 reviews
0 helpful votes
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What a wonderful find
July 24, 2017

The website is easy to use and such fun. I recommend it to everyone who has taste in real music. At last we have a site that has fun and choice for everyone and so friendly that you feel part of the music World.

Date of experience: July 22, 2017
GB
1 review
0 helpful votes
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Plenty of choice and easy to follow instructions. The whole experience was simple, fun and reliable.

Date of experience: July 22, 2017
Illinois
3 reviews
0 helpful votes
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Not easy to use
July 24, 2017

Not very user friendly for smartphones. Saw no option for a one-time use. I will see if I use $18.00 worth of your service, but I doubt it.

Date of experience: July 22, 2017
Florida
1 review
0 helpful votes
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I used it one time to send a birthday. Video to a friend. After that, every time i try it says time to pay again. Very disappointing

Date of experience: July 22, 2017
Illinois
1 review
0 helpful votes
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The card turned out very funny, we wanted to change a face but could not figure out how to change it once the card was made. The site is a little difficult to navigate as well.

Date of experience: July 21, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA