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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Just wanted to say I joined up and made a Jib Jab card for my friends birthday and he loved it. Thanks again.
You cant download a video even after payed 18 DOLLARS for a ecards site. I they have a 30 day refurbished policy but is impossible to unsuscribe and get money back
I used to LOVE JibJab... but something has changed and now I am finding it very hard to acccess and get my faces onto a card and get the faces in the correct places. Used to be able to make head large and cut down or add to the hairline... etc.
Have to send several times then they disapear? The person I sent them to cannot find them. After I send them I go on friends page on facebook right after I sen them and may be there, when they are there they some times are gone by morning
So much fun creating a birthday card
Adds the perfect personal touch
Can be as funny, creative, exciting a card as you want to make it
I didn't want to sign up for the trial but there was no choice. I went to logon and cancel and there is nowhere to do this!
The options of songs are great but there could be so many more. I thought all cards would have the option for face replacement.
It was fun and easy to set up my first card. The next time get the mouth just right! The trick is to find the right picture of the person to whom you are sending the card.
LOVE THE EXPERIENCE, WOULD LIKE JUST A FEW MORE FOR CHILDREN IN THE ANIMATED JIB JAB. ALWAYS A GOOD LAUGH!
With all the variety in B-Day cards and videos to choose from -- I was able the find an excellent choice for this year's birthday JibJab action short. Other family members liked the result too.
The video doesn't embed and play automatically on facebook like youtube videos or personal fb videos. Clickthrough is required to watch the video, just like an advertisement. Not easily done for mobile users, which by the way, all of us are.
If I can't download and upload my own personalized jibjab videos with mine and my loved ones faces, I've wasted my money. I mean it, this really sucks.
Its fun to use but it needs something in the area of sisters, brothers or family skits with moms and dads dinner time or family times, more in the area of family maybe kids, camping, something scary, or pets maybe even something like weddings or engagements. Lake fun on boats up in the air. Its got the common fun. But with todays technology I thing it can be more creative. Otherwise we sure get a good laugh out of it. Its priced very fair.
Unique idea for creating and sending personalized cards. Most recipients really like them. Would like to see more of the Videos Starring You and more of them for kids.
The website is easy to use and such fun. I recommend it to everyone who has taste in real music. At last we have a site that has fun and choice for everyone and so friendly that you feel part of the music World.
Plenty of choice and easy to follow instructions. The whole experience was simple, fun and reliable.
Not very user friendly for smartphones. Saw no option for a one-time use. I will see if I use $18.00 worth of your service, but I doubt it.
I used it one time to send a birthday. Video to a friend. After that, every time i try it says time to pay again. Very disappointing
The card turned out very funny, we wanted to change a face but could not figure out how to change it once the card was made. The site is a little difficult to navigate as well.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

