JibJabReviews 12,899

I had a problem logging in due to an old, defunct email and forgotten password. The customer service agent provided immediate response and went above and beyond to help me sort out my account issue.

Erin and Taylar on JibJab worked together to quickly and efficiently resolve my problem of using two different emails and having two different JibJab accounts. I feel confident in their handling of customers.

Katherine Wallin

I love this website. I recently sent Monster Mash, an old favorite song for Halloween, to my relatives with their faces in hysterically funny poses in this program. It is absolutely hysterical! Can't stop laughing.

I used this e-card service in the past, and was very pleased. I was recently charged an auto renewal fee. Requested a refund. The support team efficiently granted my refund request.

I've not heard of jib jab before as I live in the Uk however when my card was illegally used for their site with 1 small email with no more than my full name they were able to deal with the issue and issue a refund without any intrusive questions.

Perhaps its a cultural difference but this has to he some of the best customer service ive experienced in my life

Thanks again

I paid for the desktop app to realize i could not easily share e-cards on my mobile. The App worked great so I contacted JibJab to get a refund which cleared on my account 2 days later. Very happy customer, I was expecting a much longer process.

It took them 20 minutes to resolve my issue I was very happy with my results thank you again alexsandro for your help

I had forgotten I had this account, when I contacted customer service, I was given a quick refund. It was quick and easy.

Thank you support team for acting promptly on my request. I left as a satisfied customer and would recommend those who wish to subscribe and be assured you will be taken care of

I signed up for JIibJab, then realized I wouldn't use it enough to keep the account. I processed for a refund around 1 AM on Sept 22nd. At 7 AM I had email that they approved my refund and when I saw it at 9 AM the money was already back in my PayPal account. It is nice to see a company stand behind their 30 day, no hassle refund policy. If the time ever comes, that I do need a service like this, JibJab will be my #1 choice.

On the website it says clearly $2 per month and only below it says that this will be charged on an annual basis upfront (i. E. $24). This is purposefully misleading. I signed up to send 1 card with the intention of cancelling after sending it, and only being charged $2 - but got charged the full $24. Technically this is not illegal, but will catch a lot of people out. More fool me.

I'm very impressed with the customer service that these fine people have to offer. Not only do they have a darling way of sending e-cards to people but knowing that they're there for their customers makes me say I will be a return customer year after year. In the short time I've been a member I just want everyone to know that you can't go wrong with JibJab. Positive in every way

I love the app, I will tell it's a awesome to have. I just couldn't get back on it. Thank you so very much. Awesome app anyone would love to have it. God Bless. I will tell all my friends and family about the app. They will love it.

I couldn't do a full subscription & I needed a refund. The JibJab team was kind, fast, efficient. They worked with me on refunding me right away and I appreciate there being no hassle.

Very easy to make a video by using own uploaded pictures, simple and user friendly. Great for having a laugh with family and friends, cuts down costs for cards and can send link to multiple people. Only given an average score as the email facility on share doesn't seem to be working effectively or may take longer to go through depending on the recipient provider. Will test it for the remaining year, enjoy!

I ended up cancelling my annual subscription with this company, which is often a burdensome task. They did so quickly and with graciousness. A very easy company to work with!

I really appreciated the quick and positive result when I contacted customer support! Left me with a positive impression of their business operation.

JibJab offers outstanding service even when cancelling your account and requesting a full refund from an auto-pay I didn't remember. The whole process from request to refund took less than 10 minutes and was done in a professional but friendly manner. Well done JibJab and thank you.