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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Costly
August 15, 2017

Did not realize it would cost me so much I thought it was only a couple of dollars not $22.85, way too much

Date of experience: August 13, 2017
France
1 review
0 helpful votes
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Video sympa mais pb de connexion
August 14, 2017

Les vidéos sont vraiment variées. On peut en trouver pour de nombreuses occasions. Par contre, problème de connexions pour les visualiser à la demande.

Date of experience: August 12, 2017
New Hampshire
1 review
0 helpful votes
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#3 REVIEW---same thing
August 13, 2017

Still a good product but I am a little disappointed. A friend sent me a jibjab card a few years ago. It was innovative for that time. I think your technology has stalled. It's too rigid. Let people insert their own title/purpose to the card. Allow people to add or subtract characters in the dance/music cards.

Date of experience: August 11, 2017
Arizona
1 review
2 helpful votes
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Re-Joined
August 13, 2017

My membership lapsed and I renewed it, but I was disappointed to see very very few new cards without the "your face here" thing. I don't like that style card, but all the rest seem to be the same ones for few years now. Could you get some new funny ones without the face thing?

Date of experience: August 11, 2017
Florida
1 review
1 helpful vote
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Lack of innovation
August 13, 2017

Same old and tired cards. JibJab needs more timely refreshes of content. JibJab trying to milk old content to retain members. Where's the innovation?

Date of experience: August 11, 2017
Florida
1 review
1 helpful vote
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Somewhat dissatisfied
August 13, 2017

I joined and built two cards - then the site went down. Had tons of trouble getting the site to come back up and when it did, my cards were not working properly and I had to rebuild them. Before the site went down, I found it more user friendly, with some options that now seem to be missing. Kind of disappointed in my experience.

Date of experience: August 11, 2017
North Carolina
2 reviews
0 helpful votes
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Failed
August 13, 2017

No thing was sent you said you were having technical difficulties Will try today what more can I say to reach one hundred characters

Date of experience: August 11, 2017
Canada
1 review
0 helpful votes
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I'm going to cancel the membership. What have you done to ruin JibJab? It used to be a much better experience.

Date of experience: August 11, 2017
Alessandra S. JibJab Rep
over a year old

Hello! There is still an ability to add a message! Send an email to [email protected] and we will be happy to help.

West Virginia
1 review
0 helpful votes
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Nobody got my cards!
August 13, 2017

Was so excited to send my 89 year old mother a unique greeting for her birthday and it was a big let down. I will keep trying to figure out the problem. I just didn't realize there would/ could be a problem.

Date of experience: August 11, 2017
Alessandra S. JibJab Rep
over a year old

Oh no! Please send an email to [email protected] so we can assist you.

GB
1 review
0 helpful votes
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I produced a birthday e-card for my partner and scheduled it to be delivered the next day on his birthday via email. However, he never received it. The links to the e-card that I received within the e-card confirmation email also didn't work (took me to an "error" JibJab page). I ultimately had to show the e-card to him via my laptop through my user-profile page, which was far from ideal...

Date of experience: August 11, 2017
GB
1 review
0 helpful votes
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Great app
August 13, 2017

Lots of people received funny messages from me we cherished lots of great moments together by watching video postcards

Date of experience: August 11, 2017
California
1 review
0 helpful votes
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Fun and funny
August 13, 2017

Enjoyed using your site to send a birthday card. It was fun to make and the recipient found it funny and enjoyable. Keep giving us new choices to send.

Date of experience: August 10, 2017
Maine
1 review
0 helpful votes
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Love sharing these
August 12, 2017

I just love this site, Great job... Do you have other sites like this one? My friends and family love these as well...

Date of experience: August 10, 2017
Arizona
2 reviews
0 helpful votes
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A Happy Birthday Message
August 12, 2017

My wife loved the videos I sent, I sent many and had allot of different people in them, we all laughed for hours...

Date of experience: August 10, 2017
New Jersey
1 review
0 helpful votes
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Dissatisfying
August 12, 2017

I have repeatedly requested help and have not received any. Im unable to make any ecards to date. I paid for a 1 year subscription. I have already missed some very important bdays and am disappointed now. Please rectify the situation for me asap. And I also want to be taken off the renewal membership so I dont have to pay again. Thank you as I would still like to keep the one year subscription that I paid for! Best regards, Dawn Ableidinger

Date of experience: August 10, 2017
Alessandra S. JibJab Rep
over a year old

Our Customer Service team has been responding to your emails! Please check your SPAM folder, and let us know if you need further assistance. We are happy to help!

Texas
1 review
0 helpful votes
Follow M M.
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Easy to use, very entertaining
August 12, 2017

I made my family laugh when I sent a picture of myself doing 'Get Jiggy'. It's very easy to use and super funny.

Date of experience: August 10, 2017
New Hampshire
1 review
0 helpful votes
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My husband loved his birthday card, but I could not go back and show it to my children. Will use again, just wish I could go back and see the following day/share the card with friends.

Date of experience: August 10, 2017
Alabama
1 review
0 helpful votes
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JibJab is the best
August 12, 2017

I have nothing but a great experience with JibJab! I am able to send out some great cards to all my amazing friends and family! Highly recommended!

Date of experience: August 10, 2017
Florida
1 review
2 helpful votes
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If it is not broke, don't fix it!
August 12, 2017

I have been a member of JIBJAB for soooo long, but, this friendship must come to an end. The newly revamped website sucks and is not user friendly! You cannot eve check the mouth before you finalize your head. If you mad the mouth opening too wide, you have to start from the beginning! I just renewed and am now asking for a refund!

Date of experience: August 10, 2017
Oklahoma
1 review
0 helpful votes
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JIJABBIE GREAT!
August 12, 2017

It was easy I thought I would have a hard time with it but I found the picture made my card my grand daughter loved it! And turned out great! Thanks

Date of experience: August 10, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA