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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I used to love jib jab but since the latest update I am really disappointed.
When making the heads now you can no longer adjust the mouth, before it had a try button so you could see if the placement was correct but now you have to go back and remake the head.
I find I can no longer share on Facebook, never used to be a problem and the amount of lettering for the message has been shortened.
Its a real shame, I used to love playing about on here but I'm now thinking of canceling my subscription.
When I bought Jibjab it worked fine for couple months, every since it will not connect to Facebook now their for I can not make any new cards! The change was not on my device, so what happened!
I love the convenience of setting up sending these cute cards to my family, all for the yearly subscription. I do not like that I cannot edit my heads more in the newest program. It seriously reduces the quality of the final product, does not enable tweeking it to look less awkward and unflattering. I also don't like some of the content, but I can bypass that for what seems more wholesome & humorous to me - more of that would be nice. Nevertheless, I will keep using this service.
This was the most thorough and professional customer service I have experienced. They went
Beyond the call of duty in researching the problem.
I am truly grateful to Taylor the CS agent who handled my issue, You have a excellent representative for you company.
Thank you so much
Fun and easy to use. Great feedback from those that received the JibJab from me. Highly recommend trying it!
I've had a real blast putting my family and/or my friends into these fun jibjab cards. Everyone always enjoys them.
These people go the extra mile to assist. My account was incorrectly charged because of a problem with the email. Danielle was excellent and never stopped until she had sorted everything. Thank you
I really enjoy the JibJab e-cards. Everyone that I send an e-card tell me that I'm crazy and it made them laugh. They also want to know how I did it. Hilariously gut busting cards. The customer service is wonderful also. Quick response and problem solving.
I paid for a year's subscription to JibJab and decided to cancel. I can honestly say this is the first time an online company got back to me and resolved everything before I had a chance to respond. Everything was handled within hours. It really confirmed the company puts their clients first.
Very fun and entertaining. Easy to use and love to share with my loved ones. Great that it is not expensive and only has one yearly charge.
I am trying to send a card for tomorrow. I cannot access my account. I sent a message to help and auto response takes two days? I think I used the wrong email adress and now I seem to be locked out. Help me. Today
Hello Ray! Our Customer Service team responded to you, please let them know if you need further assistance by responding to their email!
I used Jib jab for a long time, only cancelled as I now have Samsung phone, I had already paid my subscription, so contacted support and they refunded me straight away, no questions asked,. As soon as they get the android version sorted, I will definitely be back, as the app is excellent for sending bday, Xmas and other eCards and greetings with fun videos. Everyone I sent it to. Loved it and also wanted to download the app too, hurry and get the android version done, and keep it up, great stuff guys. Karl
I have paid and have found that my videos show a thick black smile line. I sent an email asking how to get rid of it and was told there will be a black line on cards with stationary mouths. I sent a card with a moving mouth and the black line was there too. Apparently those answering emails are not familiar with the product. Also, the website says a black line will appear if a person doesn't subscribe. I paid and it's still there. Not happy!
Hello! A black like will not appear if a person does not subscribe - we think you may be experiencing technical issues! Please send an email to [email protected] so we can help you out.
I Can not download my saved card to my laptop and can not find a contact number to get help. Please help me or give me information on how to resolve this issue.
Sent the male stripper to my friends for their 30th wedding anniversary. They laughed so hard, watched it again the next day!
I wasn't aware that I signed up for a yearly membership until I saw the amount debited from my bank account. I submitted an online refund request and was contacted the next day by email stating my refund had been issued. Very prompt and professional response!
Ordered by mistake and was immediately refunded. Trusted organization. I would recommend purchasing their products if it fit your needs. If you are not satisfied with their product no problem with refund.
I only subscribed for my grandchildren, whom I was visiting for 1 week. We would make a few videos and then email them to myself for future viewing. There were not many choices suitable for small children. When we tried to load them to rewatch them they would not load and there was a message saying there was a problem on Jibjab's site. Many of the videos have since disappeared... this was 8/4/17... when we made them. I am now back from Florida and the opportunity is gone for more memories.
I need to cancel the subscription please.
Hello! We are sorry to hear this. Please send an email to [email protected] and we will be happy to assist you.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please send an email to [email protected] and we will be happy to help!