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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I needed a refund and thought it was going to be a hassle but it was easy as pie thank you so much for your integrity.
I was auto charged for another year with JibJab. Since I no longer use the app, I requested a cancellation and a refund. I was treated courteously and a refund was issued immediately. I appreciate doing business with them.
Froze up. Could only use a card once and it wouldn't change pictures. Constant errors loading website. Reloaded, and reloaded until I finally gave up.
Too bad because it has the possibility of being great, if it worked.
Couldn't stop smiling - during my creation of a fantastic birthday card for a dear friend, nor during all interactions with hi jab staff.
Thanks for a great experience!
Jib jab is a lot of fun and easy to use. Worth every penny. The variety is great and updates often. It's very easy to. Upload pics and add the mouth movements
I had a charge on my account from jib jab. I didn't know it was an automatic renewal. I contacted them & within an hour this was resolved with an impending refund. Very happy with the service I received.
I love jib jab, I've had it since the beginning and have had loads of silly fun. I recommend it for quick cards and customized videos for all occasions.
I literally just emailed someone about cancelling my account and it was done and refunded within 5 minutes. Seriously great customer service.
They resolved my issue quickly, politely and professionally within minutes and no pressure. Call was picked up 2nd ring. More companies need to mirror their service.
I just used JibJab for the first time since the changes went into effect. More than very disappointed. It's never been the friendliest of sites, but the effort used to be worth it. I needed to add 3 new heads, but could never manipulate them properly, so gave that up for the moment and decided to send another card for which I had heads. As disappointing as that was, the # of message characters have been shortened from 144 to 50! It's barely enough to say "Have and Happy Birthday with many more to follow!" How boring is that? In addition, for the first time, the scheduled delivery of cards has not yet taken place. I'm thinking of not renewing my subscription. Have enjoyed using Jib Jab almost 5 years. Now? Again, very disappointed.
Didn't like the fact that the "Auto-Pay" policy was unclear BUT... When I contacted them they immediately resolved and refunded my $$.
Great customer service!
The link from my email does not let me write the review. I emailed them over and over only to get a generic response saying, "Hi Pinky,
This is Alessandra, Director of Customer Support here at JibJab. I'm happy to hear you had a positive experience with our Support team.:)
We'd greatly appreciate you also leaving a public review of your experience with JibJab on SiteJabber, a third-party review platform for online businesses like JibJab. It would really help!
Click here to leave a review for JibJab on SiteJabber. That link does not work. It has a glitch. They keep renewing the charge every year. I keep calling them. They caused over draft fees that they said they can't pay.
I contacted jib jab customer support to help me with canceling my account since I wasn't using the app anymore. Thought I wouldn't hear from them for days since it was through email. Well, Danielle responded pretty quick and my issue was resolved. This is how is should be. Thanks jib jab.
I made a duplicate payment and brought the issue to customer service. It was addressed immediately! Great customer service!
JibJab have the best customer service policy and team I've ever experienced from any company I've ever come across. I had forgotten to cancel my subscription and was automatically debited. Danielle was able to track down my account cancel the subscription and refund the debit. Had a similar situation with Sony and PlayStation and was told too bad read the terms and conditions. Sony could learn a thing or two from JibJab.
I have enjoyed making personalized videos for all occasions and sending them to my family and friends for several years. I also enjoy receiving them. Usually when I send one the recipient would also start using Jibjab. It's so easy to use and fun for holidays too!
I remember when JibJab was fun.
You found yourself a funny ecard, slice your friends heads out, and you all had a big laugh. Oh it was hysterical.
So I wanted to this some years later, for the sake of pure nostalgia.
And what do I find? About 15 seconds in the video goes blurry and a text tells you that you have to be a member to watch the whole thing. Pay money now please.
Wtf? That is pretty $#*!ing ridiculous. How greedy can you people get? It's a one time use for 2 minutes. Come on!
I cancelled my subscription in 2014 and heard nothing until they charged me out of nowhere $18 in 2017. Now I have to waste time trying to reclaim this false charge. Wish I'd never given them my bank details back in 2014.
We are more than happy to help! Please send an email to [email protected].
My review is simi frustrated though because when I try to use the group cards it messes up and switchs the faces all around so it makes all those cards useless to me! Grrr...
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear that! We are making many improvements to the website - hopefully you will bear with us while we work through our growing pains. If you have any specific questions, please send an email to [email protected] - we will be happy to help.