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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I tried to use a free video, but could not find one and thought maybe I would find it after I gave my crdit card info. I did not mean to sign up for a year membership and want my money back. Please let me know next steps.
Person never received card! I contacted him and he ssid it never arrived in his email. I also checked the jibjab website.
Site was easy to use. Easy to add photos. Easy to send but when recipient views video, faces were changed around and not the same as the original creation. Don't think it is worth the subscription fee. Will probs be closing account.
I paid for a year's subscription, and made my first video. Immediately after watching the video, I tried to make another video, and my login was denied. I emailed customer service, and the issue was not resolved after a week. So, I cancelled my subscription and asked for a refund.
Making the video was easy. I wanted to show the video at my volunteer group. I wanted to copy it to my lap top, so I can show it at our meeting. You guys don't let do that, or I just don't how to do it.
I had an issue with my membership billing. JibJab was excellent, researching the problem and clearing it up in one day. All companies should strive to have such good customer service!
This is a very clever ap to have and a fun way to send messages to friends. It's easy to use. The Customer service and support is prompt and courteous and helpful. This ap gets a "5" rating from me.
I really liked my first experience sending a jib jab. But when I tried a week later the site was down. Disappointing.
The concept is a good one and generates laughs but I would suggest a few changes. First, the mouth movement never lines up with the static face images, it would be better to just leave that part out. Second, the delivery method is terrible. If I'm paying $18 to use this app, I don't want it to look like an advertisement for JibJab when I'm sending the card to its recipient. This was the most frustrating and disappointing part of my entire experience.
We' i send someone a birthday and they can't get it all day. The Jib Jab site is down and has been now for a long time. Sent my friend a dud
Happy Birhday! Here's a dud mate. Enjoy. Maybe tomorrow it will be up. Or next birthday.
I wanted to send my daughter a funny card for her 21st Birthday. (She is away at college.) I pulled up Jib Jab to look at what cards they had. I couldn't look at the selection until I signed up with Jib Jab. So I did. I could Not find anything that would be appropriate or even funny for a 21st Birthday. I am not satisfied with this subscription at all! It is a waste of money!
Sent several times but my videos never went through, very disappointed because it was my grandson's birthday
Email reply from customer support was very quick. The person at JibJab was very helpful. She was able to track down my account despite not giving her my account email (old email I no long use) and she was able to address my problem in a quick and efficient manner. I was ending my subscription and there nothing but professionalism on the part of the JibJab person who was working with me.
Cons - don't care for the lewd and crude pelvic thrusts and gassy projects
Would like to be able to edit facial shapes more than oval
Pros some are very cute, easy to use and cost is very reasonable
Great fun for people that receive the JibJab. Everyone really enjoys it. Ease of use, adding photos of friends and family to the characters and lively music themes.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

