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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Want my money back
August 12, 2017

I tried to use a free video, but could not find one and thought maybe I would find it after I gave my crdit card info. I did not mean to sign up for a year membership and want my money back. Please let me know next steps.

Date of experience: August 10, 2017
Illinois
1 review
1 helpful vote
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Never Received
August 12, 2017

Person never received card! I contacted him and he ssid it never arrived in his email. I also checked the jibjab website.

Date of experience: August 10, 2017
Australia
1 review
2 helpful votes
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Disappointed
August 12, 2017

Site was easy to use. Easy to add photos. Easy to send but when recipient views video, faces were changed around and not the same as the original creation. Don't think it is worth the subscription fee. Will probs be closing account.

Date of experience: August 10, 2017
Texas
1 review
0 helpful votes
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Disappointing
August 12, 2017

I paid for a year's subscription, and made my first video. Immediately after watching the video, I tried to make another video, and my login was denied. I emailed customer service, and the issue was not resolved after a week. So, I cancelled my subscription and asked for a refund.

Date of experience: August 9, 2017
California
1 review
0 helpful votes
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Can't copy
August 11, 2017

Making the video was easy. I wanted to show the video at my volunteer group. I wanted to copy it to my lap top, so I can show it at our meeting. You guys don't let do that, or I just don't how to do it.

Date of experience: August 9, 2017
Switzerland
2 reviews
0 helpful votes
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Great Customer Service
August 11, 2017

I had an issue with my membership billing. JibJab was excellent, researching the problem and clearing it up in one day. All companies should strive to have such good customer service!

Date of experience: August 9, 2017
Texas
3 reviews
0 helpful votes
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Great Customer Service and support!
August 11, 2017

This is a very clever ap to have and a fun way to send messages to friends. It's easy to use. The Customer service and support is prompt and courteous and helpful. This ap gets a "5" rating from me.

Date of experience: August 9, 2017
New York
2 reviews
0 helpful votes
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BDay card
August 11, 2017

Loved picking out the perfect card. Not an easy task as there are sooo many to choose from! I also loved that it made my friend laugh too.

Date of experience: August 9, 2017
Texas
2 reviews
0 helpful votes
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Fun
August 11, 2017

Great for fun occasion greetings. Everyone enjoyed.
Lots of choices. Something for everyone. Easy to select and send.

Date of experience: August 9, 2017
Arizona
1 review
0 helpful votes
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Fun Cards
August 11, 2017

My recipient thought it was great fun; the cards we receive are great! Will be sure to use the site frequently.

Date of experience: August 9, 2017
California
2 reviews
0 helpful votes
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I really liked my first experience sending a jib jab. But when I tried a week later the site was down. Disappointing.

Date of experience: August 9, 2017
Pennsylvania
1 review
0 helpful votes
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Funny but could use improvements
August 11, 2017

The concept is a good one and generates laughs but I would suggest a few changes. First, the mouth movement never lines up with the static face images, it would be better to just leave that part out. Second, the delivery method is terrible. If I'm paying $18 to use this app, I don't want it to look like an advertisement for JibJab when I'm sending the card to its recipient. This was the most frustrating and disappointing part of my entire experience.

Date of experience: August 9, 2017
New Zealand
1 review
1 helpful vote
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Site down
August 11, 2017

We' i send someone a birthday and they can't get it all day. The Jib Jab site is down and has been now for a long time. Sent my friend a dud
Happy Birhday! Here's a dud mate. Enjoy. Maybe tomorrow it will be up. Or next birthday.

Date of experience: August 9, 2017
California
1 review
0 helpful votes
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Joy
August 10, 2017

A friend of mine is in rehab from a stroke. I sent him the Tango dance with he and his wife. She posted it on Facebook! It came out so cool.

Date of experience: August 8, 2017
Washington
1 review
1 helpful vote
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Jib Jab is not what I expected!
August 10, 2017

I wanted to send my daughter a funny card for her 21st Birthday. (She is away at college.) I pulled up Jib Jab to look at what cards they had. I couldn't look at the selection until I signed up with Jib Jab. So I did. I could Not find anything that would be appropriate or even funny for a 21st Birthday. I am not satisfied with this subscription at all! It is a waste of money!

Date of experience: August 8, 2017
New Hampshire
1 review
0 helpful votes
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Fun and entertaining
August 10, 2017

Sent several times but my videos never went through, very disappointed because it was my grandson's birthday

Date of experience: August 8, 2017
California
1 review
0 helpful votes
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Fast and responsive customer support
August 10, 2017

Email reply from customer support was very quick. The person at JibJab was very helpful. She was able to track down my account despite not giving her my account email (old email I no long use) and she was able to address my problem in a quick and efficient manner. I was ending my subscription and there nothing but professionalism on the part of the JibJab person who was working with me.

Date of experience: August 8, 2017
Colorado
1 review
0 helpful votes
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Very Nice
August 10, 2017

I joined JibJab for it's change of pace in ecards. It was easy and fun to make a card using faces from my photo file.

Date of experience: August 8, 2017
Canada
1 review
0 helpful votes
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Jib Jab
August 10, 2017

Cons - don't care for the lewd and crude pelvic thrusts and gassy projects

Would like to be able to edit facial shapes more than oval

Pros some are very cute, easy to use and cost is very reasonable

Date of experience: August 8, 2017
California
1 review
0 helpful votes
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Jib Jab
August 10, 2017

Great fun for people that receive the JibJab. Everyone really enjoys it. Ease of use, adding photos of friends and family to the characters and lively music themes.

Date of experience: August 8, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA