JibJabReviews 12,899

Actually I found JibJab website interesting and different, but I also came to the conclusion that I will not always use those funny video because I am 63 years old. I created it only once.
I would definitely use this website if I would be younger and have younger friends.
I decided to stop using this website and asked to cancel my auto-renewal subscription's option.
This was done by the JibJab Customer Service without questions asked.
Thank you for understanding and taking care of my concern!

I came across the site and wanted to use it to send a card to my wife. I found a perfect card, but realized later that it was only available to members. Once I learned how much it costs (which is very reasonable) I decided to join. At this point, I experience problems in attempting to sign up, as the site page was not showing properly. I suspected it was because I was on my work computer and network. So after a few failed attempts, I called technical support. After I explained the situation and that it was probably my work network, the support person apologized despite it not being their fault, and then he upgraded me to a year membership for my trouble. I was shocked and very happy. What fantastic customer support. And the card was a HUGE hit with my wife!

I have been using JibJab for several months and had a question on how to alter the number of characters in a video. One of the JibJab staff responded to my question in a very pleasant way with clear instructions. I am happy with this fun service. I make silly holiday videos starring my grandkids and they love it!

I simply have not used my account in over a year, because I particularly wanted it for one time, when I first purchased it. I noticed today that an automatic payment was charged to my credit card one month ago, and I called today to cancel, and ask to be reimbursed. I was surprised by the quick service. I was immediately in contact with a customer service rep, without having to wait, and he was done processing my request in less that a minute, with no qualms. I will definitely renew my membership with JibJab in the future, when I have further use for it.

Basically, I inadvertently signed up and was charged more than I had anticipated. I didn't get around to getting it fixed right away, and it was outside their 30 day window; however, when I attempted to resolve the problem, they worked with me, escalated it to another rep, and in the end, resolved it. More importantly, every step of the way, they were polite, professional, and enthusiastically helpful. Thanks, JibJab Customer Support!

A big thank you to the customer support team... specifically Kelly N. She was able to resolve the issue very quickly. My wife had unwittingly signed up for a membership TWICE and also auto-renewal. Neither of which she intended to do. Kelly got to the bottom of it quickly and was able to credit and cancel within an hour of first contact.