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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I couldn't send a customized card without re submitting my card info after being billed already. They reset my password, got me squared away and emailed me. Great service, thanks!
I had a problem with with my subscription under different email addresses. JibJab helped me sort out the difficulties quickly and efficiently. Way to go JibJab!
I sent a brief email explaining my problem with the JibJab site. I received a quick personal response with information on how to correct my problem with the caveat that if more help was needed, please do not hesitate. I wrote back with a clarification of my request and received immediate attention and my problem was resolved - I had two different email accounts. One account was closed and a refund check is on the way. I loved the courteous attention that was given to a problem I had created.
It's always a fun experience to customize your JibJab cards and share them with family and friends. They really enjoy receiving their cards on their special day (birthday, holidays, etc.) and it's a great way to show them how much you care while making them laugh...
I make so many people laugh with JibJab it's pure genius how they do it, I love it, it make people happy so I'm happy BRILLIANT keep up the fantastic work
The lady, Ms. Precious, was kind and considerate and understanding. However, I must let you know that I cannot get involved with Jib Jab in the future, because I need to save up money for college. Thank you in advance for your understanding.
The site is all fun and I see no seriousness or point to it all. However, to end on a positive note, I do like telling funny jokes and hearing them told as well.
Had a billing problem with my automatic renewal. They fixed is and gave me a freebie to boot. Fantastic!
Love jib jab! Makes everyone smile and laugh. Their customer service is outstanding! Two thumbs way up!
I reached out to JibJab's customer service team to cancel an account and process a refund. I had a JibJab account I didn't use as often as I'd expected. The account was setup for an auto-renewal. I'd cancelled my account 1 day after the auto-renewal. After e-mail their Customer Service team, explaining my situation, they promptly (and courteously) processed a 'full' refund.
Great Customer Service!
Had a very positive and quick response, no questions asked, to cancel my membership which I no longer use.
I didn't ask to get another renewal of jib jab for this year and have just been billed for another year. Please refund my money.
Elaine Simon at *******@comcast.net
Not worth it. Paid for the membership and I'm unable
To download my card. I want a refund!
Hi Claudia,
I would definitely get this issue taken care of for you. If you email [email protected], I can get this resolved for you right away.
Thanks!
Why would you not tell people up front that you're going to try to charge them for an auto renewing subscription before you'll let them watch the video they spent a lot of time creating? Bad business. Be honest! I would have paid for my video, but now I won't even be coming to your site.
I want one card, not a year subscription. If I could purchase a card here or there when I wanted it, I would be a return customer. As it is, I won't be using them at all since they weren't up front about the cost. No thanks. I don't deal with people who do dirty business.
My card plays just fine, but will not go from step two add a message to step 3 send. It is like part of the screen is missing at step two on the right side where the Done button would normally be. It is not letting me send anything.
Hi Michelle,
I understand you are having issues adding a message to your video, if you email [email protected] I would be more than happy to get this taken care of for you.
Thanks!
I have sent many cards using this site and friends and family always love them. The fact that you can no longer adjust the shape of the head is kind of lame especially knowing that they use to offer that. Not sure why they removed it but the original heads that I have from when I could do that look much better.
The only other complaint I have is that many of the videos are really low brow male kind of humor (like farting…) I would like to see more videos that might appeal to women.
Overall I would say it has been very positive and fun. Not expensive either given the price of paper cards.
Had an unauthorized charge on my credit card. I called customer service and she sorted everything out for me refunding the money and making sure I wouldnt be charged again! Love their products just rarely use them! Thank you Vicky for being a fantastic listener and problem solver!
First they didn't tell me that it would auto-renew and charge 18 the second time around. When I canceled they said I would get a refund in 48 hours and I gave them 5 days. I finally emailed and they said they would refund in 7 to 10 days. The worst part is they stole my identity. When I signed up it was with my debit card. Earlier this year my bank issued new cards with new numbers to place the new chip in the cards and my old card was canceled. Somehow without my knowledge jibjab obtained my new card number and charged my new card. They claim I gave them the card number originally which is not possible since I had a different card then. They will steal your identity, don't sign up ever
Yes! Rip Offs. I'm contacting the Attorney General's Office in your area. You are all thiefs. Pulling money from members accounts without prior approval. Shame on you. Criminals!
We do refund any renewal charges within 90 days of the charge. Please let us know what email address you used to sign up, and I will be more than happy to refund the charge and make sure that you will not be charged again in the future.
Thanks!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elaine,
We do refund any renewal charges within 90 days of the charge. Please let us know what email address you used to sign up, and I will be more than happy to refund the charge and make sure that you will not be charged again in the future.
Thanks!