On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Loved the Mexican JibJabs and all my friends had positive comments,
The only fault is that paying up front for a year is a good idea for JibJab but the limited number of times and dates I wish to send do not sit with me very well.
Having said all these negatives I must say --- Great service -- love it
Creative card options, laughs for family and friends, good technical support
Amazed at the creativity of card variations available. Responses to my cards have been "Hilarious to best I've seen on JibJab." Only gave 4 stars instead of 5 because I've had a few technical issues, but was surprised to receive such a quick and courteous response in resolving them.
Asked Jib Jab to change my password. Did it very quickly and courteously. Very impressed with the serviced I received and the way I was treated, Thank you!
5 Stars to Jib Jab, great at creating clever, entertaining cards that deliver tons of laughs. Things change and I do not need this service now, haven't utilized it for about a year, so when renewal fee showed on my credit card, I asked for a refund.
It was no-hastle and immediate. Customer service just as great as the product!
I accidentally signed up for a year instead of a trial subscription to Jib-Jab. I love the site but was not ready for a full year subscription, the support staff was there for me and refunded my money immediately. Their prompt service made me want a full year subscription.
I cancelled my auto-renewal, and requested cancellation of a subscription. It was handled the same day, and with no fuss. I enjoyed my one year subscription, but realized I needed something more family/child oriented, as the majority of jibjab is young adult and adult level in my opinion. Very Fun and Entertaining when I did use it. Everyone involved in the jibjabs I created had a great time watching themselves!
Jibjab resolved my problem instantly and I really appreciate their reactivity!
I had an issue with the ap not linking to social media. The response from the team was immediate and resolution timely. I was thinking what a waste of money-because I was expecting no response. But I am thinking a complete 180degrees-since the issue was completely resolved and before 48 hours was gone by. It's a fun ap to use-more fun to share-and I appreciated the attention to the issue and follow up to make sure I was satisfied. Recommend this team!
JibJab advertised "join JibJab for $1.50." Next day my Credit Card account had an $18.00 charge. I called and they said I "... had to read further down, it says it will charge for a full year." An honest busIness would just say a yearly charge of $18.00. I told them they better refund my money.
They asked me to rate them via email. I went under positive comments, I called them Con artist.
Without having read what I said they requested me to rate them online. Sometimes Karma can be so sweet. I HOPE HONEST COMPETITION TAKES YOU OUT OF BUSINESS! $#*!S!
I had to contact JibJab customer service today to straighten out a billing problem. Precious was very courteous and helpful and corrected the problem immediately. It was a pleasure to talk with Precious!
They responded quick and gave great detailed explanation on how to use the app. Thanks.
Quick, polite and helpful support - with a great sense of humor. Thanks to Gerald W at JibJab support.
Not to mention the amazing cards, videos and dances. And, so very easy to use.
Jib-Jab is so user-friendly. I do not consider myself computer savvy and I love making cards on the Jib-Jab site. It's just the best type of personalized card to send. The music background is always top notch. Keep up the good - no GREAT work.
I purchased a one year subscription to JibJab. They sent no receipt acknowledging my purchase and I was not able to access my account because none had been created. In fact they did not even recognize my email address. When I called customer service, they were quick to issue a refund... too quick. To me this is a very deceptive business practice. Charge your card (with recurring charges no less), the provide absolutely nothing.
I really enjoyed sending out cards to family and friends. Very, Very funny!
I had a problem with sending cards saying that I didn't have a membership, when I did. With a couple of e-mails back and forth, it was resolved with a very patient and helpful customer service rep.
JibJab has great support team. Dan Z. Resolved my tricky app. Problem in 2 quick steps - immediately and efficiently.
Many thanks!
All the best!
I went back and forth with representative Ashley M. To find out I was using an incorrect browser. Between many emails and a phone call she handle this computer illiterate with great compassion and empathy. Making me a true JibJab satisfied, loyal fan.
After, filling ready to release it ask for credit card info, if it is free why ask?, I have no problem in giving it but least give me a day or two for payment. I can pay 4.00 now. (2.99)
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members