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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Did not want to auto renew at this time.
I sent an email and was refunded same day.
This speaks volumes for the Jib Jab company.
I am very satisfied with the help Jerimiah offered & understanding that auto subscribes are a problem. As a consumer, I have no problem paying a fee for service that I have used based on a single or short term ie) to cover a period. However, auto renewals without notification are not acceptable. I am pleased that Jerimiah assisted to rectify this problem without conflict, & dealing with a "real human being". Because of this, I will probably use JibJab again in future for an occasion, but I will be further aware to excercise my ownership of credit or payment as mine & not a given release for ongoing use without my consent.
My thanks to Jeremiah! There is good in a crazy world.
I have had jibjab for quite a few years and have enjoyed it tremendously! AND those I've jibjabbed! I've been retired for over a year now and am not around the public/friends like I used to be while working so haven't used jibjab much lately. When I called them today to cancel, Devonne the phone rep I talked to, was the absolutely most pleasant person! I'm 66 years old... and Jibjab as a company, and Devonne as their phone representative... is the best experience I've had with a company and their representatives!
I had need to contact jib jab regarding an misunderstanding and my request that they assist in sorting it,
I politely asked for help outlining the issue, mwithin a couple of hours I received a standard acknowledgment.
Within a few more hours I received a very nice response, not a standard pre printed response, but obviously from a real person who had actually taken the trouble to read my request and investigated and resolved it.
I'm most impressed.
So much on line can be de humanised and computer response.
Thank you JibJab for your excellent Public Relations team.
Other on line sites could learn a lot from you
JibJab has been a really fun site to make videos! Now, it time to take a break. The billing department was fast and courteous and met my needs. Someday, I'll be back.
I was so angry when I couldn't get on the site.
I was testy and sarcastic and frustrated!
Customer service was prompt, polite, thorough in their explanation and never gave up!
Thank you so much!
Carey
Noticed a jibjab I'd created hadn't been sent so checked on status which said it had been blocked; I sent an inquiry to JibJab Help and within 1/2 hour, situation had been corrected and e card had been sent. Marvelous
I subscribed to jib jab and loved it! However, I really couldn't afford to spend the money, so I cancelled my subscription and was refunded my unused time right away! Great customer service!
I experienced a problem with my account and JJ Customer Service took care of it with urgency and courteousness.
Thanks for your Help!
This was very entertaining and easy to use from my desktop. I probably WILL return later during the end of the year holiday seasons.
I think one of my kids signed me up for a yearly subscription to JibJab. I asked their customer service to cancel it and asked for my money back. They responded and resolved the matter within an hour! Thank you so much JibJab!
We've been subscribers for several years and it's always fun to hear the reactions and laughs from our friends and family members when they receive a personalized greeting from us.
It really is a lot of fun to choose the characters and your family members and friends for each greeting, especially during the holidays, but year round, as well. We got hooked on it the first time we received a greeting from my cousin. The yearly subscription is reasonable and you can't place a price tag on the laughs! Totally worth it!
I signed up for a paying subscription a year ago or so but just haven't taken advantage of it due to time and interest constraints so I needed to cancel my subscription which I did and I received a full refund. Thank you.
I have been a member for a few years now, and JibJab is my favourite card site.
Nothing is too much trouble when you need help and I have such fun doing the cards to send. EVERYONE Loves them, and toddlers, ALWAYS want to watch them over and over again.
I've been a paying member for a couple of years now. This is a very straight up easy to navigate and use site. Everyone I send these cards to gives me positive feedback. They love the cards and think I'm oh so clever! I've taught other family members how to use the site and sometimes I spend hours with the kids creating new cards for them to star in. FUN, FUN, FUN! Never boring. Highly recommend.
I had initially created an account withe the wrong email. Tech support found the error and created a new password for that email address and account. They were especially helpful and quickly resolved the issue. Excellent service!
I requested a cancellation of my account and refund. I received a refund within minutes of my request. The only reason I cancelled is due to the fact I did not use this site often enough to warrant a fee. No return email or response wishing for me to reconsider. Which I receive from other sites. Wish other sites responded so wuickly. Thank you...
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members