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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I thought I had a delivery problem. The customer support person explained to me that everything was done properly and also showed me a way around the difficulty should it occur in the future.
Excellent customer service. Site very easy to navigate.
I had a billing issue and it was handled courteously, professionally and was resolved to my utter satisfaction.
I enjoyed using the Jib Jab site. My family and friend found it to be quite pleasant to receive the wishes. My grand children's school has used this in their school programs very nicely. I was pleased with the efficient service provided when I decided to not renew my subscription as I am getting older and do not use it as much. I got a refund for the subscription when I realized that I had paid the fee automatically not knowing it would renew.
Had a problem with my renewal subscription being taken without my knowledge and was refunded the amount without question. Great service and very quick to respond!
Needed to cancel my subscription as I do not have the time I would like to use it. I spoke with Devonne who was incredibly professional, courteous, and kind, assisting with my request even offering to refund the entire charge, not a prorated amount. The product is innovative, and the customer service just remarkable.
I called regarding a concern with our account and Devonne was very helpful, professional, courteous, great customer service!
JibJab has very excellent customer service. They respond to email support in a very timely manner and take care of the situation very fast.
I came across this site at a time when I was sending cards to younger people and it was quite droll. Then I felt one "impersonation" was enough and I didn't go near the site! So when I was billed to continue using it until 2017 I was flabbergasted and it was next to impossible to find a way of cancelling. Paypal helped and I got a satisfactory answer from Jib Jab. I shall leave things at that.
I had unknowingly set y subscription to automatically renew. When I called the Jibjab call Centre I received exactly what I wanted and they also as a act of kindness gave me a gift. What more can you ask> Customer satisfaction is their number one priority. Thanks JIBJAB!
Great site with lots of choice. Always a pleasure to use and making recipients happy. The customer service is above normal in excellence. Highly recommend!
Devonne was very helpful regarding the mix-up on my account; very professional but congenial, as well. Tough to find that combination these days. I'm very happy with the outcome! Thank you!
Was unknowingly signed-up for automatic annual payments to JibJab through PayPal. The invoice contained a customer service number, and not hidden in a giant paragraph of tiny type. A human being answered their phone, no computer messages, or labyrinth of button-pushing. A polite, concise, friendly person fixed the problem, with email confirmations following immediately afterwards. Every company needs to consult with JibJab to learn what customer service really means.
I have actually used JIB JAB for ages and love getting the feed back from people I have JIB JABBED.
Thanks for being so clever and allowing me to hop on and enjoy your talent.
It is amazing to find a website that is concerned that their customers are satisfied with the services you offer... and if they are not, you are quick to respond and get the problem taken care of.
La experiencia fue buena y la descara del video fue correcta
JibJab cards are designed to "slay" you... and they do! Art and words work to bring humor. Love this outfit.
Not only is JibJab a fun concept and product, but their customer service response to a concern about my account exceeded my expectations. Truly five-star work!
Have enjoyed using the JibJab site for a long time.
Decided to stop due to financial concerns.
Thank you.
I've used free jib-jab in the past and love it. Upgraded to a paid membership, but there was a glitch and my cards didn't send. Emailed customer support and they followed up with me right away. Refunded my membership and even sent another email to see if I was satisfied. Impressive.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members