On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had called Jib Jab and reported a unauthorized charge. And Gerry solved it within minutes! Which I appreciate that it was handled professionally! Thank you!
Betty M.
I am new to using JibJab and, mostly likely because I am "an old fart," I ran into a number of problems the first few times I attempted to use it. Each time I called Customer Service my problems were solved quickly and efficiently and each tech was extremely polite and patient! I am a happy customer!
I enjoy making people laugh and with the Jib Jab I was able to put out little ecards to put smiles on my friends faces. It needs more songs, but over all I really enjoy using Jib Jab. Thank you for creating such an app.
After contacting customer service in reference to billing discrepancy, I receiver a prompt reply and resolution to the issue of concern
I accidentally signed up for the membership, and wasn't aware that a family member had done this and we had two accounts! I emailed Jib Jab and they immediately responded within 1 day and refunded me within 3. Easy and simple. Thank you!
I inadvertently signed up for a subscription that would auto renew each year. When I emailed the JibJab team they efficiently dealt with my error and reimbursed the subscription fee without question. I will definitely use their services in the future as this sort of service is very unusual, sadly, in this day and age.
I had trouble get my tablet to view the videos on JibJsb. Their Support Team was very prompt and helpful in their response. Great job JibJab.
I have to say that I made a mistake they were very quick on helping me with my situation I would recommend these people to anyone. Great job JibJab.
Too often, the person answering the phone is not a quick thinker on their feet and your issue must be elevated to their Supervisor. My experience was one of support from a critical thinker and problem solver who was proactive to Sol e my issue! Thank you!
Had a little misunderstanding totally my fault and customer service rep, Gerald, handled it without any hesitancy. It was a real person! Polite, friendly and very understanding! Thanks!
I've been with Jib-Jab for years now. And every time I create a card or video not one person has noting negative to say everyone loves it.
Follow-up was quick and they were very friendly in helping me correct a billing problem for my yearly membership
I saw an unexpected, automatic charge on my credit card statement and contacted JibJab to resolve the issue since my usage did not justify the charge. The issue was resolved quickly and professionally.
Good job!
I contacted customer support regarding my annual renewal, and Danielle was able to provide answers and resolve my issue within the same business day!
After noticing my account was on auto-renewal, I contacted customer support and requested a refund. It was taken care of immediately and the emails from them were very upbeat and professional.
Jib Jab Co. Has a 5* rating with me because they helped me with crediting my account immediately with a friendly, gracious attitude. No hassle, no pressure. Their employee had a genuine respect for my request and dealt with it immediately. I wish all companies would have their attitude to "keep the customer satisfied". I hope to join jib jab again in the future because they have such a genuine product that has kept my family laughing for years. With much gratitude to all at Jib Jab,
Every business in this country can learn a lot about customer service from JibJab!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members