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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Great quality products, low prices, and fast shipping... What more could you want?!?!? I've purchased multiple items from JibJab, and I've always been extremely satisfied!
Need to have videos for parents, grandparents etc.
Other than that it is ok but more a novelty than anything else.
I had to cancel my membership because of retirement and even though I didn't have all the information needed JibJab were very helpful and friendly. I was very impressed.
I had a problem with a PayPal charge and jibjab responded promptly and resolved it within 24 hours. Thank you!
Bring back the older version of Jib Jab. The new platform sucks... used to be great now it's totally useless and sub par. No more Starring You Pictures, No more Starring You Profile Pictures, No more downloads... why on earth would Jib Jab Brothers take a great program and destroy it... someone gave bad advise to developers and turned a silk purse into a pigs ear... sad, very sad. Loyal member and user now, not at all.
This app is cute if you are a savvy computer person. I am not therefore I was not able to use however, customer support was very helpful in resolving my issue. Would recommend.
I needed to cancel my service. I had some complications with my web service and jib jab actually cared and helped instead of saying "not our problem." They solved it.
Uncommon today. There was a real person on the other end of my key board. WooHoo!
Thank you guys.
I needed to cancel my membership for money reasons but my auto subscription payment had just gone through. I contacted JibJab and a refund was in my account the next day. I was impressed with the competent handling of the matter and the very nice accompanying email from Heather.
Ive enjoyed the fun making of cards. Although, my fb friends, many, were unable to see the card when posted. Therefore, a refund was requested. Within a matter of days, the account team made contact, confirmation number of refund assigned. Im awaiting, time frame on return of cash.
JibJab is fun to use, my issue was a technical one with my phone. They were very quick to respond, resolve, and return my $18.
I contacted Jib Jab with a query with regard to the price that my daughter was charged for a game. I was greeted with a friendly and very professional agent. The agent was totally helpful and made me feel valued by the company. He did everything that he could and he resolved my issue very quickly. It was a pleasure to deal with this company and I highly recommend and endorse a very trustworthy company.
I'm very pleased with the service I received from JibJab. After using it for a couple of years I decided to stop for a while, and they immediately refunded my money in a very pleasant way. I highly recommend them.
The website/application is VERY user friendly. AND, the customer service is outstanding. They respond & resolve quickly any issues with their product. I highly recommend Jib Jab to everyone. Let the fun begin! #WooHoo
Fun! I enjoy it and my friends and family get a kick out of watching it. It is great for birthdays, holidays and just everyday fun. It is easy to use. I get loads of laughs when I send it in a text, email and Facebook. You can private message it and get the App. It is fantastic fun. And, the customer service is great should you need it.
Love, love, love their cards, songs, etc. They are easy to do. They are fun to work with. Their customer support people are SUPER responsive and I really do enjoy their holiday cards. I have made Halloween Cards with family faces, and Christmas cards most especially, but they have lots of different ones to choose from and LOTS of songs to choose from. I really HIGHLY recommend this site.
I was very angry at being with my being auto renewed and not given an opportunity to see if I wanted to or not. I thought here goes another scam! I contacted them via email on their site and was able to correct the issue and even got an email the next day to make sure I was satisfied. I went from really disliking the company to being extremely happy and appreciative of them fixing the issue with no hassle. First rate indeed!
I must say the company Jib Jab was very quick to address my concern and resolved my issue within excellent timing. Very professional. Will definitely deal with them again
I think JibHab is a great way to make and send cards to fruends and family. There are so many things to do!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

