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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I have to say that the experience is better, i enjoy. But i prefer that you upload more videos recently... for example the video of "Sorry" is perfect. But you need to include more... like Maroon 5, Miley Cyrus, etc.
I hope you'll add more videos for us...
JibJab makes you smile, it's different and totally unexpected. It is very easy to use and the results are perfect.
My card was a one card buy that charged me $19.00. The payment site had no choices permitting access I did not give! Buyer Beware
Much joy while creating, sharing and re-watching.
Please create more for children - Walt Disney movie characters, I want to create videos for my grandchildren.
I enjoyed the "dance scene" and the people I sent it to laughed almost to tears.
Had a little hiccup on the rending. It wouldn't load, but once I reported the issue it was handled promptly.
I had difficulty with two areas. One- getting the mouth to align... though I love the ability to preview. Two uploading photos did not seem to give me much choice where to select from like Google photos. I was able to take a photo of a photo with the webcam... so I made that work. The recipient loved it. Thanks
My son LOVES tequila and I was delighted that I could send him a card using his picture as character image to celebrate his birthday. The site was easy to navigate with no problems and I look forward to sending more cards to brighten up the days of friends & family.
I believe the subscription should provide access to downloads with no additional charge for it.
Would be great to have option with more members than 5.
Thank you!
Your technology is amazing... what a brilliant idea... but it is a bit tricky to finish a card... I had to start over many times.
I had some problems with my subscription withing two days they resolved my problem this is what i call excellent costumers service thanks you guys are the best
Sometimes the videos do not play. Only get blank space with exclamation point in the middle.
JibJab's are fun to receive and even more to create your own to send to family and friends. My first use was, and still is, a success. I created a Xmas greeting for our grandchildren who, after years they still play it and laugh along. Simple, affordable, and fun! Try it, you'll like it!
Unfortunately, this app does not allow me to attach a copy.
I have used JibJab services for years. An issue presented itself and it was patiently and efficiently addressed. I will continue to use JibJab and hope they will use some more vintage music as not all of us are punkers. I am 67 and my family and friends get such a kick out of the videos I send them. Keep making the video greetings JibJab that put smiles on many faces.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

