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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Guatemala
1 review
0 helpful votes
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Great! But not at all...
May 22, 2016

I have to say that the experience is better, i enjoy. But i prefer that you upload more videos recently... for example the video of "Sorry" is perfect. But you need to include more... like Maroon 5, Miley Cyrus, etc.

I hope you'll add more videos for us...

Date of experience: May 18, 2016
Florida
1 review
0 helpful votes
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Great gib site
May 21, 2016

Fun site, needs more new stuff with two and or four heads

Date of experience: May 18, 2016
Maryland
2 reviews
0 helpful votes
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Something totally unique!
May 21, 2016

JibJab makes you smile, it's different and totally unexpected. It is very easy to use and the results are perfect.

Date of experience: May 18, 2016
Illinois
1 review
0 helpful votes
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Show me the money
May 20, 2016

My card was a one card buy that charged me $19.00. The payment site had no choices permitting access I did not give! Buyer Beware

Date of experience: May 17, 2016
New York
1 review
0 helpful votes
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Great Fun
May 21, 2016

Much joy while creating, sharing and re-watching.

Please create more for children - Walt Disney movie characters, I want to create videos for my grandchildren.

Date of experience: May 17, 2016
Wisconsin
1 review
0 helpful votes
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My first time
May 21, 2016

I enjoyed the "dance scene" and the people I sent it to laughed almost to tears.

Date of experience: May 17, 2016
Illinois
1 review
0 helpful votes
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Not only fun but great service
May 21, 2016

Had a little hiccup on the rending. It wouldn't load, but once I reported the issue it was handled promptly.

Date of experience: May 17, 2016
California
1 review
0 helpful votes
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Almost there
May 21, 2016

I had difficulty with two areas. One- getting the mouth to align... though I love the ability to preview. Two uploading photos did not seem to give me much choice where to select from like Google photos. I was able to take a photo of a photo with the webcam... so I made that work. The recipient loved it. Thanks

Date of experience: May 17, 2016
Ohio
1 review
0 helpful votes
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Tequila Birthday Greeting
May 21, 2016

My son LOVES tequila and I was delighted that I could send him a card using his picture as character image to celebrate his birthday. The site was easy to navigate with no problems and I look forward to sending more cards to brighten up the days of friends & family.

Date of experience: May 17, 2016
California
1 review
0 helpful votes
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Learner
May 21, 2016

First time user took us several attempts to get it right. Had to start over about 6-7times, but we are learning. Finished project was cute.

Date of experience: May 17, 2016
Chile
1 review
0 helpful votes
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JibJab Experience
May 21, 2016

I believe the subscription should provide access to downloads with no additional charge for it.
Would be great to have option with more members than 5.
Thank you!

Date of experience: May 17, 2016
Canada
1 review
0 helpful votes
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Unhappy
May 21, 2016

I was not able to change the pics or use more than one face. Not impressed.

Date of experience: May 17, 2016
District of Columbia
1 review
0 helpful votes
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It should be easier
May 21, 2016

Your technology is amazing... what a brilliant idea... but it is a bit tricky to finish a card... I had to start over many times.

Date of experience: May 16, 2016
California
1 review
0 helpful votes
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Jib Jab best costumer service
May 21, 2016

I had some problems with my subscription withing two days they resolved my problem this is what i call excellent costumers service thanks you guys are the best

Date of experience: May 16, 2016
Georgia
1 review
0 helpful votes
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Video Do Not Always Play
May 21, 2016

Sometimes the videos do not play. Only get blank space with exclamation point in the middle.

Date of experience: May 16, 2016
District of Columbia
1 review
0 helpful votes
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Fun, Easy App
May 21, 2016

JibJab's are fun to receive and even more to create your own to send to family and friends. My first use was, and still is, a success. I created a Xmas greeting for our grandchildren who, after years they still play it and laugh along. Simple, affordable, and fun! Try it, you'll like it!
Unfortunately, this app does not allow me to attach a copy.

Date of experience: May 16, 2016
Canada
1 review
0 helpful votes
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Not happy
May 21, 2016

I can't move faces into the space provided, I've tried everything to understand this, not achieving a thing, please help.

Date of experience: May 16, 2016
New York
1 review
0 helpful votes
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Excellent
May 21, 2016

Quick and easy with lots of choices for images and videos.

Date of experience: May 16, 2016
Texas
2 reviews
0 helpful votes
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Great customer service
May 21, 2016

Addressed my issue quickly and completely! Great to deal with!

Date of experience: May 16, 2016
New Hampshire
2 reviews
0 helpful votes
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I have used JibJab services for years. An issue presented itself and it was patiently and efficiently addressed. I will continue to use JibJab and hope they will use some more vintage music as not all of us are punkers. I am 67 and my family and friends get such a kick out of the videos I send them. Keep making the video greetings JibJab that put smiles on many faces.

Date of experience: May 16, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA