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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Joyful experience
May 22, 2016

I inadvertently renewed an account and when I called Customer Service
Jeremiah could not have been more pleasant and experienced
I felt "happy" loll a house without a roof!

Date of experience: May 19, 2016
Australia
1 review
0 helpful votes
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My fun with Jib Jab
May 22, 2016

It was good, I felt that that the various characters to choose from was missing
A few more children's characters both boys and girls. I have eleven grand children
And I would like to send them some using their faces.

Date of experience: May 19, 2016
New York
1 review
0 helpful votes
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You made me look good!
May 22, 2016

The recipients of my ecards loved them. It was very easy to create them. My only challenge was I wanted to create multiple cards and download them, but I couldn't figure out how to create a card, and then go back and create more before going through the payment process for downloading. This may not be possible but it would have made things easier rather than paying for downloading each one at a time.

Date of experience: May 19, 2016
Brazil
1 review
0 helpful votes
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Excellent service
May 22, 2016

Customer service was quick and efficient to solve my problem.

Date of experience: May 19, 2016
Texas
1 review
0 helpful votes
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Laughing
May 22, 2016

Haven't laughed this hard in a long time! And neither have my friends.

Date of experience: May 19, 2016
Ireland
1 review
1 helpful vote
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Won't be renewing!
May 22, 2016

I feel annoyed with jabber because one is not informed that yearly subscription membership is only the tip of the. Ice Berg... And one is not informed that every download after joining cost an extra premium. I could not in this respect recommend Jabber to any of my friends...

Date of experience: May 19, 2016
California
1 review
0 helpful votes
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Email doesn't appear to work
May 22, 2016

I thought the animation and the way the head fit in was fantastic. Unfortunately, the card was never delivered (ie the birthday girl never got it in her e-mail). I am glad to have a name and number to contact now since I paid $18 for nothing and need to cancel my account.

Date of experience: May 19, 2016
Texas
1 review
0 helpful votes
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Songs and vile things
May 23, 2016

I assumed there would be more songs available. I dislike the vile content, I wish you had it in a separate section. It would be fun to make these with my kids without vile and sexual items poping up when I scroll down the selections.

Date of experience: May 19, 2016
Oregon
1 review
0 helpful votes
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Haven't used it much yet
May 22, 2016

I will know more later, after I've used it for a while.

Date of experience: May 19, 2016
New Jersey
1 review
1 helpful vote
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I had an issue with accessing my account and reached out for support. Heather contacted me a couple of times and we couldn't figure out the issue. She asked if she can call me so that we can trouble shoot it together. After a five minute phone call the issue was resolved and I'm one happy camper! Way to go Heather... You are awesome!

Date of experience: May 18, 2016
Washington
1 review
0 helpful votes
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Great customer support
May 21, 2016

I signed up for a recurring membership and forgot to cancel it when I realized I was no longer using the service. I contacted the support team and they quickly refunded my paypal account. I thought that was really great as they did not have to.

Date of experience: May 18, 2016
California
1 review
0 helpful votes
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Its cool
May 21, 2016

It's certainly fun to play with. Just wish there were more videos

Date of experience: May 18, 2016
Pennsylvania
1 review
0 helpful votes
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LOADS OF FUN SITE
May 21, 2016

This website will make you happy and will please everyone that you send an e-card to.

Date of experience: May 18, 2016
Georgia
1 review
1 helpful vote
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Ok
May 21, 2016

Decent year subscription price for well made e-cards. Just don't like downloading your creation cost extra. Wouldn't have got subscription if knew ahead time.

Date of experience: May 18, 2016
GB
1 review
0 helpful votes
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Generally OK
May 21, 2016

Had a glitch when trying to set up a card - required three attempts for it to go through but result was good. Would like to see more variety for video cards.

Date of experience: May 18, 2016
Montana
1 review
0 helpful votes
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I had a good experience with JIB JAB. It is very funny to be able to send these types of cards to people. I wish there was a way to change the number of people you would like to have on the card as you wish. Also, it would be nice to be able to have more songs that can be used for anyone whether it is a birthday or a thank you or a thinking of you situation. If we could change the reason for the card to best fit our need that would be nice.

Date of experience: May 18, 2016
GB
1 review
0 helpful votes
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Great support
May 21, 2016

Had a problem - they answered the phone quickly, without 'choice' buttons and sorted it out for me immediately. Top support team

Date of experience: May 18, 2016
Arizona
1 review
0 helpful votes
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Cumbersome
May 22, 2016

Website can at times be cumbersome to use. If I don't want a card I have reviewed it is very difficult to get back to where I was in my search before I picked a card to review.

Date of experience: May 18, 2016
Canada
1 review
0 helpful votes
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Cute and Makes People Happy!
May 22, 2016

I got JibJab to send a couple of bday vids. I also sent a vid to a friend who was blue. It turned her day right 'round! $18 well spent!

Date of experience: May 18, 2016
Texas
1 review
0 helpful votes
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Difficult
May 22, 2016

The picture doesn't fit under the chefs cap.
The Father's Day soul man bar bar q video.

Date of experience: May 18, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA