On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The card was fine. But I noticed that you set up an auto payment. I do not believe i gave you permission to do that. I have cancelled the auto payment. This is a sleazy way of doing business.
Just brilliant.
But could be improved if NOT occasion specific but with option to add the ocassion. So instead of having birthday ones, just let me decide at the end if I want it to be for a birthday, anniversary or just bold script to send a message.
Fun - and my friends loved Jib Jab! Wish there was greater selections.
So happy to experience something humorous and not vulgar! Thank you!
I'm very disappointed. My card didn't get to the recipient. I tried sending it twice and I verified the email address. I also sent it to another email address to be sure and it didn't ge there either. I will be withdrawing my subscription
Creative and funny! Love to surprise coworkers. Always breaks the ice and makes everyone laugh. It's contagious!
1. My message did not get sent on the day that JibJab said. I got a message saying that it was sent but the person I sent it to said he never received it. Two days later after I repeatedly tried to send the message, he finally received it--with the video but my written message (birthday greeting) never did get through. I am very unhappy with this service and would like to discontinue it. I also don't appreciate that you automatically set it up as an automatic yearly renewal. Now I'm going to have to go through the hassle of getting my yearly renewal cancelled.
Hi Francis – I'm so sorry to hear this! :( Can you email us at [email protected]? We'll make it right. Thanks.
I am glad I have a way to make my friends laugh at themselves., and send them greetings that will make them laugh and brighten their day.
As a new user to JibJab, I of course have a learning curve so-to-speak regarding making entertaining & quality work. That being said, I have been disappointed at the ability to change faces properly, etc. I would like to see greater ability for manipulating the various features.
Thanks for the thoughtful comment, Michael.
JibJab was easy to work with when canceling a recurring payment and refunding my money. Very prompt and courteous.
Super easy to understand user interface with great results. My recipient said "I had to pick myself off the floor laughing."
I've had so much fun using this website to create ecards for family and friends, and everyone who's received one has just been bowled over by how funny they are. I decided to become a member because I needed a quick card, and figured I would cancel my membership after the first year, but it's become such a valuable, handy site that I've used it many times! I've never had any issues with the site, but decided just to write a silly email to the support team last week, for fun. I received a prompt reply, even though I had no real issues. The site is fun, and the people who work there seem to be a lot of fun, too. I would highly recommend JibJab to anyone who wants to send something more unique and personal than a regular ecard!
JibJab is a fun site, and the staff is very professional and and attentive to your needs. JibJab is one you can trust!
My birthday person said they got the message but not the video. Wht is that and how can I know next time.
We can help you figure that out – can you email [email protected]? Thanks!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David – Sorry to hear that. :( We can make it right. Can you email [email protected]? Thanks.