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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I wish there were more kids videos where you can put an entire family in a family friendly video. I was looking for something for a 12 yr old happy birthday and there wasn't much to choose from. Too Adult sexual content!
It is so refreshing to use JibJab. Their site is easy to use and their vast card selection caters for all ages and all styles of greetings.
Thank you. Keep up the good work JibJab!
Ever since my brother told me about you, I switched from my previous card service and I have been thrilled.
Although it was not clear that I was buying the whole year.
See title line. Built, bought and sent an e-card and it was never delivered to the intended recipient. It was a valid email address.
Canceled subscription as a result.
I do love your site, but there are not enough videos. Also not enough videos with girls but a lot with boys. More choices please.
Love the card. Big hit. Would use lot more often if you had videos for 3 people
I've sent several birthday greetings this week and I've had great response from the birthday kids. Very clever stuff. I wish it were a little easier to add attractive text messages to the emails.
Overall, I had a good experience with JibJab. The website was easy to use and the card arrived on the date specified.
The only change I would make for JibJab to increase the number of video card options.
Perfect! I love your product and purchase a few videos a year for my family.
I had a little problem with my membership, it was too expensive with the Canadian conversion rate for the amount of downloads I do a year, it's not worth the rebate on each video. Heather was very helpful and answered rapidly.
Good job! Very satisfied client and will be back for sure:)
Caroline
:D Let us know if you ever need help!
Fun to make their cards. I had a date problem and customer service followed up until they knew I had gotten it all settled.
I got this message about the change this morning from Visa about the charge from you. I had no idea that I had some kind of subscription, so took contact with your support.
I sent a ticket, but then I also found a number to call in the charge to the Visa card.
Devonne handled the issue really well, canceled for me and set up the return of my money.
I have two issues for you.
1. I listened to the message " 1 minute until your turn" for about 20 minutes. A bit irritating, but not a big deal, since I am retired
2. Could not get my email address to be recognized to log in. Devote confirmed I used the correct email
My payment seemed to not go thru although I had an email confirmation. Jib Jab was on the job instantlyj and made it possible to make my video right away. Thanx Jib Jab.
The account representative who took care of me, and solved my problem IMMEDIATELY, was totally professional. Never once did he make me feel dumb or stupid, just did what he did to assist me in the nicest manner possible. Thank you for hiring and training so well.
Multiple Videos, after being emailed were never riecieved.
Your siter doesnt recall emails previosly used... and have to reenter the same emails over and over again.
I sent one video of my Daughter, and she recieved a Completely different Video that was not hers?
You have Bugs and Issues to resolve til then I not interested
Sorry to hear about that, Rudy – we'd be happy to work through these issues with you. You can always reach out at [email protected]. Thanks!
Made a few cards and got a few laughs. For the price, especially if I use it more this year, pretty decent cost.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Awesome! Thanks so much, Amy!