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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Washington
1 review
0 helpful votes
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Fun times!
June 4, 2016

My team was in tears watching those funny videos. Great concept and wonder if you can please add more option. It's a bit limited.

Date of experience: June 2, 2016
Mexico
1 review
0 helpful votes
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I think I laughed as hard making the cards, especially the ones w Mexican themes since I am retired in Mexico as my family and friends did when receiving them. I got the idea from my son who subscribes. The only reason I am not renewing is finanacial and I am quitting/not renewing all entertainment subscriptions.

Date of experience: June 1, 2016
Indiana
2 reviews
0 helpful votes
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Really nicely laid out to let even a computer hostile dinosaur put together a fun personalized card. My sister-in-law even claims she enjoyed seeing herself as a dancing candle! Maybe more points for manners than honesty, but I'll take what-ever credit I can get!

Date of experience: June 1, 2016
Texas
1 review
0 helpful votes
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Misleading payment information
June 4, 2016

I like this website. They have cool little videos but the payment is misleading.
I was under the impression I was paying a few dollars as that is what it said and then they went ahead and charged me for the full year at once without my knowledge.
They also charged me to my paypal balance and not my paypal credit which I had selected. It didn't ask me if this change was ok, they just did it and told me afterwards.

I complained about this and asked for a refund for the rest of the year and said I didn't mind paying for the first month I Just wanted a refund for the other 11 months.
They refunded me the full $18 and canceled my account (I can still use the free features though)

I guess I got my refund so that is all good but it wasn't what I had asked but they were quick to respond I just wish they had taken a little time to actually read my full email.

Lots of fun but they really should let people know they will be charging them all at once

Date of experience: June 1, 2016
Georgia
1 review
0 helpful votes
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JibJab is Cool!
June 4, 2016

I think JibJab is a great site for online cards. This is really a big deal coming from someone who is not particularly social online. I recently canceled my membership because the renewal fee came at a bad time, and the customer service rep was very gracious about it. However, I will probably get a new membership once I get my social life together. For $18 a year, this service is way cheaper (and more fun) than sending a bunch of cards through the mail.

Date of experience: June 1, 2016
GB
1 review
0 helpful votes
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Good choice of cards
June 4, 2016

Great choice, easy to personalise and great fun to see finished product, all done in around a minute or so. Adds lot of humour and makes the greeting more personal.
Good response from customer support if you need them, my issue was resolved within 24 hours, great communication from them, highly recommend.

Date of experience: June 1, 2016
Louisiana
1 review
0 helpful votes
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Great customer service
June 4, 2016

I was having a great time until I wasn't. When I had a bad experience with the site's service, I asked for my money back per their guarantee, and JibJab quickly and without question accommodated my request. Excellent customer service made me rethink leaving so hastily.

Date of experience: June 1, 2016
Utah
2 reviews
0 helpful votes
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Very dissatisfied
June 3, 2016

I paid for a custom jibjab, tried several times to customize it and had no luck my daughter received a standard message. Charged 18.00 recurring charge and I am not happy at all.

Date of experience: June 1, 2016
California
1 review
0 helpful votes
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The fun that never sops!
June 4, 2016

I have never had such a good time laughing, this is a pick me up for those who need a good round of joy. It is a great service and i will continue to enjoy the good times!

Date of experience: June 1, 2016
Arkansas
1 review
0 helpful votes
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Jammin' with JibJab
June 4, 2016

I was able to send the perfect message to a good friend and she loved it. Made her day!

Date of experience: June 1, 2016
California
1 review
0 helpful votes
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Jay's 40th
June 4, 2016

10+

Date of experience: June 1, 2016
Alabama
1 review
0 helpful votes
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User review
June 4, 2016

After I figured out the options, all was easy and fun.

Date of experience: June 1, 2016
Canada
1 review
0 helpful votes
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Unclear billing information
June 3, 2016

It wasn't clear enough that I would be billed for an entire year as the ad at the top of the page only listed the per month fee. I thought I would be billed monthly and could cancel any time.

Date of experience: June 1, 2016
California
2 reviews
0 helpful votes
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PR, the way I like it. :)
June 4, 2016

Gerald answered my question professionally and to the point. It was a very pleasant experience.
Bravo Jib Jab.

Date of experience: June 1, 2016
Florida
1 review
0 helpful votes
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I really like it a lot.
June 3, 2016

I really had a good time to explore your website and really enjoyed it.

Date of experience: May 31, 2016
Washington
1 review
0 helpful votes
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Very good
June 3, 2016

I'm very happy with the respond. Thank you so much

Date of experience: May 31, 2016
California
1 review
0 helpful votes
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Fun and funny!
June 3, 2016

I have received a couple of JibJabs in the past hat were very funny and entertaining. When I saw how easy it was to create them, I signed up for a year. Have been having lots of fun creating them for my family and friends.

Date of experience: May 31, 2016
California
1 review
0 helpful votes
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I really enjoy sending jib jab cards on all occasions. It really adds a fun and personal touch to greeting family and friends.

Date of experience: May 31, 2016
Massachusetts
2 reviews
1 helpful vote
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So much fun!
June 3, 2016

I love the Jib Jab experience, the possibilities are endless, and always funny!
They have a great support team as well, with prompt and courteous service, whether it's with billing, viewing or trouble shooting they are always ready to help with a quick response time.

Date of experience: May 31, 2016
Kansas
1 review
0 helpful votes
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Great Laughs
June 3, 2016

JibJab is easy to use and it's fun to liven someone's day with good humor and laughs! I like the program which is easy to use. You get your results out with email... and no shipping charges!

Date of experience: May 31, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA