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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Awsome site
June 7, 2016

Looking to share many of your little side shows to make others laugh weekly

Date of experience: June 4, 2016
Australia
1 review
0 helpful votes
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Experience
June 7, 2016

Good video, but think the price should include a download to my computer and phone. Had to pay another $1.99 for the privilege.
You should be upfront re the total costs - no surprises please!

Date of experience: June 4, 2016
Virginia
1 review
0 helpful votes
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Price Bump.!
June 6, 2016

I have been a customer of JibJab for years. I have PERFECT CREDIT. I have always paid with an 'automatic payment' from PayPal. There is no reason for my payment not to have 'gone through' and my subscription to have 'lapsed'. That is. Unless this was all a set up to raise the price from $12. A year to $18. I'm very upset by this deception, and the idea that my PayPal payment did not go through. I have been with PayPal since their inception in 1995.

Date of experience: June 4, 2016
New Jersey
1 review
0 helpful votes
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Loved it
June 7, 2016

My mom was extremely happy and felt like she could really relate to the video.

Date of experience: June 3, 2016
Ohio
1 review
0 helpful votes
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Rip off
June 6, 2016

I only wanted one video, ended up with the subscription online for $18 per year. And to download the video it caused another one dollar 99, and the video quality is very blurry, horrible!
Website is not easy to use. I had difficulty downloading the video. And given the price, I would've thought there are more video options
And the app at require you to take picture of yourself. Mandatory.

Date of experience: June 3, 2016
Canada
1 review
0 helpful votes
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Allgood
June 7, 2016

All good so far hope to see more elvis on jibjab as the song goes I did it my way lol.

Date of experience: June 3, 2016
Australia
1 review
0 helpful votes
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I created a couple of videos to make my work group smile as we have been struggling with a restructure and new management. Now they want more.

I would love to do more but not everything is appropriate for work and we have sub teams of 4,5 or 6 people so I can't do one for each sub team. I would also love to do one with 21 people.

Date of experience: June 3, 2016
Nebraska
2 reviews
0 helpful votes
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Thanks
June 7, 2016

We are beginners. Our first experience with your help was excellent. We will surely be back for more help in the future.

Date of experience: June 3, 2016
California
1 review
0 helpful votes
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Fun for everyone!
June 7, 2016

Very fun & easy to use. I like all the new content.

Date of experience: June 3, 2016
California
1 review
0 helpful votes
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Music Video ECards
June 5, 2016

You need more music video cards... I am not able to send the card to the people that I want or have to send a card that works. Unless, I have a couple (male & female usually a couple), have 5 people and some have to be the other gender. It just doesn't work well and I feel VERY LIMITED!

Date of experience: June 3, 2016
California
1 review
0 helpful votes
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Was Great
June 5, 2016

This was a great opportunity to bring joy to my husband on our 1 year wedding anniversary! My only negative is that I wish I did not have to pay for your service.
Thanks!

Date of experience: June 3, 2016
South Carolina
1 review
0 helpful votes
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You make me look good!
June 6, 2016

When I send friends a JibJab card, they all think I'm so smart and clever. Nah! These guys do the heavy lifting. Well done.

Date of experience: June 3, 2016
Canada
1 review
0 helpful votes
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Birthday card
June 6, 2016

It would be nice to be able to re-cast without having to start over when making a card. That is to place the photos of faces to different characters after the first review.

Also, it would be nice to have the option to pick a song a choice for the card, often the card is great but the song isn't. Thanks for asking.

Date of experience: June 3, 2016
California
2 reviews
0 helpful votes
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Captured Moments
June 5, 2016

It was fun to share with family and friends. We had great laughs with diverse videos that I use by putting family members to mix in the videos. The result had most of us laugh hard. Maybe sometime in the future I will enroll again. Thanks for all the laughs
Sincerely,
Eduardo Ramirez

Date of experience: June 2, 2016
Minnesota
1 review
0 helpful votes
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Good Selection
June 5, 2016

There is a very good selection of different cards. The face image also fits well on the characters.

Date of experience: June 2, 2016
Mexico
1 review
0 helpful votes
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Very funny cards
June 5, 2016

Is is absolutely simple to create a very funny card in just a few steps.
My only one suggestion is about the downloaded files. I paid for the service and at the end I couldn't share the files because of the size. Do it smaller!

Date of experience: June 2, 2016
New York
1 review
0 helpful votes
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Not a free trial
June 4, 2016

Wording made it sound as though a 30 day free trial was offered. I was billed $18, and have still not been refunded.

Date of experience: June 2, 2016
Washington
1 review
0 helpful votes
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Problem Solved!
June 5, 2016

I had an unauthorized charge occur and I had to contact Jibjab about it. Their team was very thorough, found the problem, and sent my refund right away!

Date of experience: June 2, 2016
GB
1 review
0 helpful votes
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Such fun
June 5, 2016

I laugh so much when making jibjab cards and I know that the people who receive them find them fun

Date of experience: June 2, 2016
Texas
1 review
0 helpful votes
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Not happy
June 4, 2016

Can't find the right video I wanted and the ones I tried didn't work

Date of experience: June 2, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA