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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Looking to share many of your little side shows to make others laugh weekly
Good video, but think the price should include a download to my computer and phone. Had to pay another $1.99 for the privilege.
You should be upfront re the total costs - no surprises please!
I have been a customer of JibJab for years. I have PERFECT CREDIT. I have always paid with an 'automatic payment' from PayPal. There is no reason for my payment not to have 'gone through' and my subscription to have 'lapsed'. That is. Unless this was all a set up to raise the price from $12. A year to $18. I'm very upset by this deception, and the idea that my PayPal payment did not go through. I have been with PayPal since their inception in 1995.
My mom was extremely happy and felt like she could really relate to the video.
I only wanted one video, ended up with the subscription online for $18 per year. And to download the video it caused another one dollar 99, and the video quality is very blurry, horrible!
Website is not easy to use. I had difficulty downloading the video. And given the price, I would've thought there are more video options
And the app at require you to take picture of yourself. Mandatory.
I created a couple of videos to make my work group smile as we have been struggling with a restructure and new management. Now they want more.
I would love to do more but not everything is appropriate for work and we have sub teams of 4,5 or 6 people so I can't do one for each sub team. I would also love to do one with 21 people.
We are beginners. Our first experience with your help was excellent. We will surely be back for more help in the future.
Very fun & easy to use. I like all the new content.
You need more music video cards... I am not able to send the card to the people that I want or have to send a card that works. Unless, I have a couple (male & female usually a couple), have 5 people and some have to be the other gender. It just doesn't work well and I feel VERY LIMITED!
This was a great opportunity to bring joy to my husband on our 1 year wedding anniversary! My only negative is that I wish I did not have to pay for your service.
Thanks!
When I send friends a JibJab card, they all think I'm so smart and clever. Nah! These guys do the heavy lifting. Well done.
It would be nice to be able to re-cast without having to start over when making a card. That is to place the photos of faces to different characters after the first review.
Also, it would be nice to have the option to pick a song a choice for the card, often the card is great but the song isn't. Thanks for asking.
It was fun to share with family and friends. We had great laughs with diverse videos that I use by putting family members to mix in the videos. The result had most of us laugh hard. Maybe sometime in the future I will enroll again. Thanks for all the laughs
Sincerely,
Eduardo Ramirez
There is a very good selection of different cards. The face image also fits well on the characters.
Is is absolutely simple to create a very funny card in just a few steps.
My only one suggestion is about the downloaded files. I paid for the service and at the end I couldn't share the files because of the size. Do it smaller!
Wording made it sound as though a 30 day free trial was offered. I was billed $18, and have still not been refunded.
I had an unauthorized charge occur and I had to contact Jibjab about it. Their team was very thorough, found the problem, and sent my refund right away!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

