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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Memories
June 7, 2016

As my kids leave the nest and create new lives, I now have family clips to keep us together. Dance clips are a delight and make me smile each time I watch. I could never get them to learn a dance routine together in real life.
Also loved sharing clips with my staff faces for special events.

Date of experience: June 4, 2016
Texas
1 review
0 helpful votes
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Very disappointed
June 7, 2016

I was a Jibjab member previously, and I had scheduled a card to be delivered to a family member. In between the time I scheduled it and the delivery day, my membership expired. I received no notice from Jibjab to renew, and the recipient failed to get the card. I felt awful when I figured out what had happened. It was a bad situation. Moreover, I submitted a complaint online in this regard, and I have yet to receive a response. Very poor customer service indeed.

Date of experience: June 4, 2016
Canada
1 review
0 helpful votes
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Fun to use
June 7, 2016

Enjoy very much, except would appreciate for the cost to be able to download videos without paying extra.

Date of experience: June 4, 2016
Australia
1 review
0 helpful votes
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Great fun
June 7, 2016

Good to get people you dont see all the time together

Date of experience: June 4, 2016
Virginia
1 review
0 helpful votes
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Fun!
June 7, 2016

I like making the JibJab e-cards for friends and family for special occasions. My only suggestion is to make the mouth part easier to edit as some of mine look like mustaches instead of an open mouth. Thanks!

Date of experience: June 4, 2016
GB
1 review
0 helpful votes
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Terrible
June 6, 2016

Can't do anything with your website. Waste of money

Date of experience: June 4, 2016
New York
1 review
0 helpful votes
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Great, easy concept
June 7, 2016

A brilliant concept beautifully executed. There's some real entertainment talent here.

Date of experience: June 4, 2016
New York
1 review
0 helpful votes
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What I was looking for was an invitation. There is a very limited selection on these specifically. I did find one to send, but my BIG issue with this is that the card LOOKS LIKE AN ADVERTISMENT FOR JIB JAB. I was very disappointed in this. Its fine to solicit but the whole thing wasn't to view the card it was ALL advertisement and a SMALL AREA for the actual card.

Date of experience: June 4, 2016
Missouri
2 reviews
0 helpful votes
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WTF
June 6, 2016

It is becoming cheaper and cheaper. Not in price but in what you can do. LESS CHOICES now LESS CONTROL now like WTF this used to be pretty good but has really gone down hill. Hey JibJab you are suppose to get better with time?

Date of experience: June 4, 2016
New Hampshire
1 review
0 helpful votes
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Birthday card
June 7, 2016

Loved the flute jam of happy birthday very different

Date of experience: June 4, 2016
Tennessee
1 review
0 helpful votes
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Happy
June 7, 2016

All those that I targeted with ecards were very tickled. I only wish there were more videoes to use.

Date of experience: June 4, 2016
Florida
1 review
0 helpful votes
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Love
June 7, 2016

Love to send jib jab cards to my friends... Good laugh!

Date of experience: June 4, 2016
Hawaii
2 reviews
0 helpful votes
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A Star IS Born
June 7, 2016

Love the site. Some situations are as hilarious as they are creative. It took me a little while to get the hang of the transfer of pictures, especially if there were multiple entries, to the selected interface. Once I figured it out all went well.

I did not find the tutorial helpful because it just would not activate for some reason or other.

Date of experience: June 4, 2016
California
1 review
0 helpful votes
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Fun fun fun
June 7, 2016

Ihave had so much fun with this site ask have had so much fun with this site. My grandkids love it, my great grandbabies love it, and all my friends on Facebook love it!

Date of experience: June 4, 2016
Germany
1 review
0 helpful votes
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J'ai souscrit à l'abonnement pour avoir les vidéos en entier.
Malheureusement, une fois avoir payé l'abonnement et fait ma vidéo, je me suis rendu compte que pour récupérer la vidéo créée il fallait encore payer 1 euros 80!
Un comble!
Au final on paye 15 euros pour avoir le droit d'utiliser le logiciel et 1euro80 chaque réalisation...
Sans parler du fait qu'il faut bidouiller avec paypal (heureusement que j'ai payé comme ça) pour désactiver le renouvellement annuel de l'abonnement.

Au final c'est un bel attrape couillon :(

Date of experience: June 4, 2016
Florida
1 review
0 helpful votes
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Jump video review
June 7, 2016

With practice I was able to get mouth opening aligned with my pics. However, I would've liked to snip the last two seconds of video since it really had nothing to do with Easter. The jump JibJab video was perfect for my celebratory occasion but could've done without the Happy Easter ending. My family loved the video!

Date of experience: June 4, 2016
GB
1 review
0 helpful votes
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Love this
June 7, 2016

Amazing funny sweet I love them all especially the dance ones they really make you laugh.

Date of experience: June 4, 2016
Florida
2 reviews
0 helpful votes
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Great Site!
June 7, 2016

I had so much fun making a video birthday card for one of my friends that I will be using JibJab from here on out for all my special occasions!

Date of experience: June 4, 2016
Oklahoma
1 review
0 helpful votes
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This is fun
June 7, 2016

I love putting my family in different bodies and watching the fun

Date of experience: June 4, 2016
Pennsylvania
1 review
0 helpful votes
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Fun to share!
June 7, 2016

I've been enjoying making and sending dancing cards to family and friends! Glad for good song choices. It would be nice if could more easily change the casting after starting to make a card or if there was consistency throughout the dance videos for the "characters".

Date of experience: June 4, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA