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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I sent the song "All About the Bass" to my daughter for a birthday card... but it was really for my GRANDdaughter's entertainment since she loves that song! Had my 3 daughters and my granddaughter as the vocals. It was fun and super easy putting it together and enjoyed by all!
Less than transparent of you to withold price and renewal info until video creation is completed by user. I bought the service, but would never recommend it to anyone
Needed a card for students who graduated to give a smile and a congratulations.
Found what I needed and signed up easily.
The site is great, easy to work with. Not many options to choose from as far as music and graphics.
The intended receiver thought his birthday card was hilarious. Keep up the good work with new videos
They stole my money saying that I would pay only $ 2 and the video actually, $ 24 was charged to my credit card. Real flight to such a poor result.
I didn't see an option to choose 1 month or 1 year. Was charged automatically for a year. I only wanted one month.
My niece loved her card. She and her friends watched it many times!
Sent the card in the early morning but it was not received till the evening. Don't think I will use again.
I signed up recently because I thought your new OK Go dance was good. Sent it to my friends and got no response. I guess everyone's sense of humor varies. Not sure if I will keep membership. Some content is questionable and everyone you send it to gets marketed to join.
Payment amount is never disclosed until payment procedure is already finished, I wanted to buy just one e-card and I ended up paying 18 dollars for a yearly subscription... not a fair deal!
On Thu PM I paid for a membership and paid to download 8 videos. On Fri AM The downloads were still unavailable. I contacted customer support three times; I have yet to receive a response. Late Fri evening I received 166 email messages stating my downloads were ready. Too late. I did not download the videos.
Follow up - On Monday I received an email promising a full refund for both the membership and the videos.
Make a short video staring yourself and your friends. Fun, easy and quick to do and JibJab offer plenty of choice.
A bit of a pain when the site invariably hides the fees each time.
I have written to customer service twice and each time the responses were immediate. And each time the issues were corrected just as fast. It seems customer service is a priority with them.
This is a fun app business I came across. You can create greeting cards, pictures and videos for any occasion. To add a special touch, you can personalize them with photos of your choice. Perfect greetings for anyone with a sense of humour. Create and send unlimited greetings, for a one time, annual, low fee. Lots of fun! Lots of laughs! Friendly and helpful staff, anytime, you have questions or need assistance. I recommend it to anyone who loves to send e-cards
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

