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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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Fun and funny!
June 8, 2016

I sent the song "All About the Bass" to my daughter for a birthday card... but it was really for my GRANDdaughter's entertainment since she loves that song! Had my 3 daughters and my granddaughter as the vocals. It was fun and super easy putting it together and enjoyed by all!

Date of experience: June 6, 2016
New York
1 review
0 helpful votes
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Sneaky
February 17, 2021

Less than transparent of you to withold price and renewal info until video creation is completed by user. I bought the service, but would never recommend it to anyone

Date of experience: June 6, 2016
Michigan
2 reviews
0 helpful votes
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Relections
June 10, 2016

Needed a card for students who graduated to give a smile and a congratulations.
Found what I needed and signed up easily.

Date of experience: June 6, 2016
Pennsylvania
1 review
0 helpful votes
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The site is great, easy to work with. Not many options to choose from as far as music and graphics.

Date of experience: June 6, 2016
Florida
3 reviews
0 helpful votes
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The intended receiver thought his birthday card was hilarious. Keep up the good work with new videos

Date of experience: June 6, 2016
Canada
1 review
0 helpful votes
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They stole my money saying that I would pay only $ 2 and the video actually, $ 24 was charged to my credit card. Real flight to such a poor result.

Date of experience: June 6, 2016
Illinois
1 review
0 helpful votes
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Entertaining
June 9, 2016

JibJab is fun to have. You can be silly and share it with your loved ones.

Date of experience: June 6, 2016
Missouri
1 review
0 helpful votes
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Over charged
June 8, 2016

I didn't see an option to choose 1 month or 1 year. Was charged automatically for a year. I only wanted one month.

Date of experience: June 6, 2016
Ohio
1 review
0 helpful votes
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Recipient loved the card!
June 9, 2016

My niece loved her card. She and her friends watched it many times!

Date of experience: June 6, 2016
Kentucky
1 review
0 helpful votes
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Disappointed
June 8, 2016

Sent the card in the early morning but it was not received till the evening. Don't think I will use again.

Date of experience: June 5, 2016
Canada
1 review
0 helpful votes
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Excellent!
June 8, 2016

Had great fun making the e-card and the receiver loved it.

Date of experience: June 5, 2016
Australia
1 review
0 helpful votes
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Its all about...
June 8, 2016

Using JibJab was fun and easy. It can certainly put a smile on a dial.

Date of experience: June 5, 2016
Minnesota
1 review
0 helpful votes
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Not that Great
February 17, 2021

I signed up recently because I thought your new OK Go dance was good. Sent it to my friends and got no response. I guess everyone's sense of humor varies. Not sure if I will keep membership. Some content is questionable and everyone you send it to gets marketed to join.

Date of experience: June 5, 2016
Spain
1 review
0 helpful votes
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Payment
June 7, 2016

Payment amount is never disclosed until payment procedure is already finished, I wanted to buy just one e-card and I ended up paying 18 dollars for a yearly subscription... not a fair deal!

Date of experience: June 5, 2016
Greece
1 review
0 helpful votes
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Awesome
June 7, 2016

Everything great, easy to configure. Quick. A little confusing after buy the download next step button.

Date of experience: June 5, 2016
Colorado
1 review
0 helpful votes
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On Thu PM I paid for a membership and paid to download 8 videos. On Fri AM The downloads were still unavailable. I contacted customer support three times; I have yet to receive a response. Late Fri evening I received 166 email messages stating my downloads were ready. Too late. I did not download the videos.
Follow up - On Monday I received an email promising a full refund for both the membership and the videos.

Date of experience: June 5, 2016
GB
2 reviews
0 helpful votes
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Very funny
June 7, 2016

Make a short video staring yourself and your friends. Fun, easy and quick to do and JibJab offer plenty of choice.

Date of experience: June 5, 2016
New York
1 review
0 helpful votes
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Chicken dance
June 7, 2016

A bit of a pain when the site invariably hides the fees each time.

Date of experience: June 5, 2016
California
2 reviews
0 helpful votes
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I have written to customer service twice and each time the responses were immediate. And each time the issues were corrected just as fast. It seems customer service is a priority with them.

Date of experience: June 4, 2016
Canada
1 review
0 helpful votes
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Funtastic
June 7, 2016

This is a fun app business I came across. You can create greeting cards, pictures and videos for any occasion. To add a special touch, you can personalize them with photos of your choice. Perfect greetings for anyone with a sense of humour. Create and send unlimited greetings, for a one time, annual, low fee. Lots of fun! Lots of laughs! Friendly and helpful staff, anytime, you have questions or need assistance. I recommend it to anyone who loves to send e-cards

Date of experience: June 4, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA