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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I had an issue with JIbJab being unable to insert heads onto cards. The response was absolutely brilliant, all the help I required, in a timely manner. Well Done
With a few glitches in overall set-up process, I think I did ok... my challenge has been (just discovered) thought I posted on frfiends facebook page and they said they didn't see it... don't know. Could still be user error...
Overall experience... good, knowing I gotta believe I will get better w/ practice!
Had a little trouble adjusting my picture but was very satisfied with out-come.
While some of these are hilarious to send to family and friends- always fun for the recipient to see themselves dancing, most of them are related to sex, drunkenness, etc. Generally inappropriate. Would love if they had a kids' section to send my nieces and nephews cards of themselves dancing.
Actually, I am very happy with JibJab but I wish you would add one more feature. After I complete a greeting card and am about teady to send it, if I notice an error, there is no way for me to go back and fix it. Ihate to have to start over.
Was not able to adjust size of picture once downloaded. How do you determine what size until you place it in the card!
JibJab has some nice cards and fun characters. I like them. However their site requires sign up with automatic renewal. And to top it off they don't allow cancellation without having to call them. That's unacceptable.
Summarizing this. Watch out or you'll be stuck in with their hand in your pocket.
Love the video, but I would have liked to send a short note with it and didn't know how. Also, I wanted to check to see if there was a message sent and if it was sent to the right address and I couldnt figure out how to do it.
A birthday card and father's day card I sent to my dad using the animated cards where you insert faces really cracked him up and he sent them to all of the family.
Absolutely not able to make a video right! Have watched and listened to multiple tutorials and still can not make a mouth to be opened right. Want to cancel my subscription.
Love this app, but it would be great if there were more options for the number people in the cast - there's a great choice for 1,4 & 5 cast but very little for 2 or 3 people/cast
I was on the monthly payment plan and had to step back for a bit.
I asked for help via email, expecting to be ignored as so many other sites have (to me in the past) when they have your money.
I got an answer right away and not only did they cancel my monthly plan, they went above and beyond and refunded me this month's payment! Definitely not what I expected and I will be back! Thanks.
I looked for a birthday card for my son who loves riding his motorcycle when he's around, and the JibJab card went way beyond my expectations! Being able to upload his picture to "star" in his card made it a really great surprise!
Easy, easy, easy! Customer service was right there to answer my question, and poof - I had created 2 JibJabs! Can't wait to create more!
I had an issue with automatic billing due to my credit card being fraudulently used by some strange person from out of the USA. I totally forgot that I had an automatic annual payment to JibJab with the old credit card number. They were able to walk me through the issue I was dealing with, and things were taken care of in a matter of moments.
Not only do they have a great product, that I use all the time, it's great to know they have wonderful customer service as well. Honestly, I didn't expect anything less than perfect from them.
Thanks JibJab, you are a rockstar to me!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Hello - we are sorry to hear you are having issues! Please send an email to [email protected] and we will be happy to help.