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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Ken J.
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Excellent Speedy Response
June 18, 2016

I had an issue with JIbJab being unable to insert heads onto cards. The response was absolutely brilliant, all the help I required, in a timely manner. Well Done

Date of experience: June 15, 2016
Indiana
1 review
0 helpful votes
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With a few glitches in overall set-up process, I think I did ok... my challenge has been (just discovered) thought I posted on frfiends facebook page and they said they didn't see it... don't know. Could still be user error...
Overall experience... good, knowing I gotta believe I will get better w/ practice!

Date of experience: June 14, 2016
Louisiana
1 review
0 helpful votes
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Love it
June 17, 2016

Had a little trouble adjusting my picture but was very satisfied with out-come.

Date of experience: June 14, 2016
Illinois
1 review
0 helpful votes
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Not always appropriate
June 17, 2016

While some of these are hilarious to send to family and friends- always fun for the recipient to see themselves dancing, most of them are related to sex, drunkenness, etc. Generally inappropriate. Would love if they had a kids' section to send my nieces and nephews cards of themselves dancing.

Date of experience: June 14, 2016
Turkiye
1 review
0 helpful votes
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One little thing
June 17, 2016

Actually, I am very happy with JibJab but I wish you would add one more feature. After I complete a greeting card and am about teady to send it, if I notice an error, there is no way for me to go back and fix it. Ihate to have to start over.

Date of experience: June 14, 2016
Arizona
1 review
0 helpful votes
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Loading pictures
June 17, 2016

Was not able to adjust size of picture once downloaded. How do you determine what size until you place it in the card!

Date of experience: June 14, 2016
Nevada
1 review
0 helpful votes
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Watch out
June 16, 2016

JibJab has some nice cards and fun characters. I like them. However their site requires sign up with automatic renewal. And to top it off they don't allow cancellation without having to call them. That's unacceptable.

Summarizing this. Watch out or you'll be stuck in with their hand in your pocket.

Date of experience: June 14, 2016
Florida
3 reviews
0 helpful votes
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Love the video, but I would have liked to send a short note with it and didn't know how. Also, I wanted to check to see if there was a message sent and if it was sent to the right address and I couldnt figure out how to do it.

Date of experience: June 14, 2016
Oklahoma
1 review
0 helpful votes
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Fun
June 17, 2016

Fun to play with the different cards and fun to get the reactions of those who receive the cards

Date of experience: June 14, 2016
New York
1 review
0 helpful votes
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Dad cracked up
June 17, 2016

A birthday card and father's day card I sent to my dad using the animated cards where you insert faces really cracked him up and he sent them to all of the family.

Date of experience: June 14, 2016
California
2 reviews
0 helpful votes
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Very dissatisfied
June 16, 2016

Absolutely not able to make a video right! Have watched and listened to multiple tutorials and still can not make a mouth to be opened right. Want to cancel my subscription.

Date of experience: June 14, 2016
Alessandra S. — JibJab Rep
over a year old

Hello - we are sorry to hear you are having issues! Please send an email to [email protected] and we will be happy to help.

Australia
1 review
1 helpful vote
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Love this app, but it would be great if there were more options for the number people in the cast - there's a great choice for 1,4 & 5 cast but very little for 2 or 3 people/cast

Date of experience: June 13, 2016
Canada
1 review
0 helpful votes
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Customer Service ROCKS
June 17, 2016

I was on the monthly payment plan and had to step back for a bit.
I asked for help via email, expecting to be ignored as so many other sites have (to me in the past) when they have your money.
I got an answer right away and not only did they cancel my monthly plan, they went above and beyond and refunded me this month's payment! Definitely not what I expected and I will be back! Thanks.

Date of experience: June 13, 2016
California
2 reviews
0 helpful votes
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PERFECT!
June 17, 2016

I looked for a birthday card for my son who loves riding his motorcycle when he's around, and the JibJab card went way beyond my expectations! Being able to upload his picture to "star" in his card made it a really great surprise!

Date of experience: June 13, 2016
North Carolina
1 review
0 helpful votes
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Newbie JibJabber
June 17, 2016

Easy, easy, easy! Customer service was right there to answer my question, and poof - I had created 2 JibJabs! Can't wait to create more!

Date of experience: June 13, 2016
California
1 review
0 helpful votes
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JibJab is a rockstar company
June 17, 2016

I had an issue with automatic billing due to my credit card being fraudulently used by some strange person from out of the USA. I totally forgot that I had an automatic annual payment to JibJab with the old credit card number. They were able to walk me through the issue I was dealing with, and things were taken care of in a matter of moments.

Not only do they have a great product, that I use all the time, it's great to know they have wonderful customer service as well. Honestly, I didn't expect anything less than perfect from them.
Thanks JibJab, you are a rockstar to me!

Date of experience: June 13, 2016
Australia
1 review
0 helpful votes
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Honest and prompt!
June 17, 2016

My problem was resolved immediately. Excellent service. Funny cards

Date of experience: June 13, 2016
Oregon
1 review
0 helpful votes
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Great!
June 17, 2016

Great experience and cards sent in a timely manner.

Date of experience: June 13, 2016
GB
1 review
0 helpful votes
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Jabfun
June 17, 2016

Could be lots of fun once you resolve my I'd/password

Date of experience: June 13, 2016
Ireland
1 review
0 helpful votes
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Funny Me.
June 15, 2016

Did'ent think i could amuse my self till this... A who am i kidding i found this cause i do amuse my self, And now others :D

Date of experience: June 13, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA