Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Toni D.
Unfollow Toni D.
Share Review
Report Review

FUN
June 19, 2016

You make it so easy to add faces and to make new video's for friends and family. Very funny!

Thanks

Date of experience: June 16, 2016
California
1 review
0 helpful votes
Follow JJ J.
Unfollow JJ J.
Share Review
Report Review

Service with a smile
June 19, 2016

Fun product with excellent customer service to back it up. Reps (particularly Gerry) solve any issues quickly and professionally.

Date of experience: June 16, 2016
Arizona
1 review
0 helpful votes
Follow Janell G.
Unfollow Janell G.
Share Review
Report Review

Not enough new stuff!
June 18, 2016

Common, JibJab! Can we PLEEEEEASE have some new video cards! You've had the vast majority of the same cards for several years now (at least 4-5 years) and we've run out of options for family members who have seen just about everything you've got that's remotely amusing. Surely, you folks have the money/resources to produce a few more videos based on something other than outdated pop songs?

Date of experience: June 16, 2016
Texas
1 review
0 helpful votes
Follow Terry M.
Unfollow Terry M.
Share Review
Report Review

Love JibJab!
June 18, 2016

I've been using JibJab for years to send video cards to my family. They are always a big hit. And, it's easy to do.

Date of experience: June 16, 2016
Missouri
1 review
0 helpful votes
Follow Skip Q.
Unfollow Skip Q.
Share Review
Report Review

Fun
June 18, 2016

Easy to use. There when i need it. Great fun concepts. Get Jibbed.

Date of experience: June 16, 2016
New York
2 reviews
0 helpful votes
Follow Sharon M.
Unfollow Sharon M.
Share Review
Report Review

Great Fun
June 18, 2016

I very much enjoyed making an anniversary video with the song "I Got You Babe".
The process was easy and the results so much fun.
Thanks

Date of experience: June 16, 2016
France
1 review
0 helpful votes
Follow Stephen C.
Unfollow Stephen C.
Share Review
Report Review

Rock on!
June 18, 2016

Easy and fun to use. The montage software works a treat and the finished film - in my case featuring a time-worn rock guitarist being loud and destructive - is much
Much slicker than ones I remember being sent a couple of years ago. Big on
Feelgood factor. The old rocker himself loved it, as did his kids.
I'll be back!

Date of experience: June 16, 2016
Canada
1 review
0 helpful votes
Follow Darren B.
Unfollow Darren B.
Share Review
Report Review

So, so, so much fun!
June 18, 2016

It is so much fun to put my family and friends into videos!

Great product!

Date of experience: June 16, 2016
Virginia
1 review
0 helpful votes
Follow Alyce F.
Unfollow Alyce F.
Share Review
Report Review

Ich
June 18, 2016

It took many tries to send card & it was hardly "free" as advertised

Date of experience: June 15, 2016
Texas
1 review
0 helpful votes
Follow Constance U.
Unfollow Constance U.
Share Review
Report Review

Resolved issue promptly
June 18, 2016

I was auto billed for a year subscription which I did not want to do at this time. When I called the phone number listed, the issue was very quickly resolved and the funds reversed through PayPal. Wonderful customer service! Thank you so much!

Date of experience: June 15, 2016
Florida
1 review
0 helpful votes
Follow Misha D.
Unfollow Misha D.
Share Review
Report Review

Great Customer Support
June 18, 2016

We are all aware of the fun the JibJab site offers its clients.
They are equally wonderful when you need customer support.
When I decided not to renew my membership, they quickly responded to my email and refunded my payment.
Thank you, JibJab

Date of experience: June 15, 2016
Michigan
1 review
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

Renewed subscription
June 18, 2016

All went quite well. Seems like I might have been able to get a little more of the renewal as I clicked on an ad that said I could save an additional 25%?
It would be nice to be able to save movies/video in various format depending on how I would be using it.

Date of experience: June 15, 2016
California
1 review
0 helpful votes
Follow Tommy C.
Unfollow Tommy C.
Share Review
Report Review

Great idea--seems a tad dated
June 18, 2016

Creatively, their stuff remains very funny but hasn't really changed tech-wise--at least to my eye--in many moons. With all the computing and 3D morphing/rendering abilities out there, JibJab's static heads should be more animated in appearance given it's 2016. Also, when I signed up, it wasn't clear--or at least easily findable--that each download would be an additional $2 on top of their 'discounted' $18/year membership fee. Finally, the downloaded file you receive is of *significantly* lower quality (570 x 320'ish) than the 'preview', and seems dated, particulalyr in light of today's 4K YouTube-fueled expectations. With the right tech updates, JibJab could be *great* again!

Date of experience: June 15, 2016
California
1 review
0 helpful votes
Follow Gloria Z.
Unfollow Gloria Z.
Share Review
Report Review

Clever, but...
June 17, 2016

Clever service, but I signed up primarily to send my nieces and nephews (all not yet teenagers) whom I thought would get a kick out of the cards. They did, but the selection of kid-friendly cards is extremely limited. I doubt I'll renew.

Date of experience: June 15, 2016
Spain
1 review
0 helpful votes
Follow Carlos G.
Unfollow Carlos G.
Share Review
Report Review

Está muy bien
June 18, 2016

Me ha gustado, la rapidez y la cantidad de vídeos, pero la calidad no es full HD.

Date of experience: June 15, 2016
California
1 review
0 helpful votes
Follow Gillian m.
Unfollow Gillian m.
Share Review
Report Review

Worth the money
June 18, 2016

My mother-in-law said the birthday card I sent "made her day" so the subscription was well worth it to me. Now she'll have a good laugh several times a year :)

Date of experience: June 15, 2016
Canada
2 reviews
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Some fun cards that I saw in the few minutes I had. The user interface to place faces from my photos, onto the eCard people was really easy to use, and the results very funny!

Date of experience: June 15, 2016
GB
1 review
0 helpful votes
Follow Colin v.
Unfollow Colin v.
Share Review
Report Review

Great application
June 18, 2016

Easy toi use and gives great pleasure to the people you send them too

Date of experience: June 15, 2016
Canada
1 review
0 helpful votes
Follow Twila W.
Unfollow Twila W.
Share Review
Report Review

Hassle-free
June 18, 2016

Cancelling my JibJab subscription was hassle-free. Greatly appreciate it!

Date of experience: June 15, 2016
Maine
1 review
0 helpful votes
Follow Romeo B.
Unfollow Romeo B.
Share Review
Report Review

Always received with great joy and happiness from my friends.

Date of experience: June 15, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA