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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Fun product with excellent customer service to back it up. Reps (particularly Gerry) solve any issues quickly and professionally.
Common, JibJab! Can we PLEEEEEASE have some new video cards! You've had the vast majority of the same cards for several years now (at least 4-5 years) and we've run out of options for family members who have seen just about everything you've got that's remotely amusing. Surely, you folks have the money/resources to produce a few more videos based on something other than outdated pop songs?
I've been using JibJab for years to send video cards to my family. They are always a big hit. And, it's easy to do.
Easy and fun to use. The montage software works a treat and the finished film - in my case featuring a time-worn rock guitarist being loud and destructive - is much
Much slicker than ones I remember being sent a couple of years ago. Big on
Feelgood factor. The old rocker himself loved it, as did his kids.
I'll be back!
It is so much fun to put my family and friends into videos!
Great product!
I was auto billed for a year subscription which I did not want to do at this time. When I called the phone number listed, the issue was very quickly resolved and the funds reversed through PayPal. Wonderful customer service! Thank you so much!
We are all aware of the fun the JibJab site offers its clients.
They are equally wonderful when you need customer support.
When I decided not to renew my membership, they quickly responded to my email and refunded my payment.
Thank you, JibJab
All went quite well. Seems like I might have been able to get a little more of the renewal as I clicked on an ad that said I could save an additional 25%?
It would be nice to be able to save movies/video in various format depending on how I would be using it.
Creatively, their stuff remains very funny but hasn't really changed tech-wise--at least to my eye--in many moons. With all the computing and 3D morphing/rendering abilities out there, JibJab's static heads should be more animated in appearance given it's 2016. Also, when I signed up, it wasn't clear--or at least easily findable--that each download would be an additional $2 on top of their 'discounted' $18/year membership fee. Finally, the downloaded file you receive is of *significantly* lower quality (570 x 320'ish) than the 'preview', and seems dated, particulalyr in light of today's 4K YouTube-fueled expectations. With the right tech updates, JibJab could be *great* again!
Clever service, but I signed up primarily to send my nieces and nephews (all not yet teenagers) whom I thought would get a kick out of the cards. They did, but the selection of kid-friendly cards is extremely limited. I doubt I'll renew.
Me ha gustado, la rapidez y la cantidad de vídeos, pero la calidad no es full HD.
My mother-in-law said the birthday card I sent "made her day" so the subscription was well worth it to me. Now she'll have a good laugh several times a year :)
Some fun cards that I saw in the few minutes I had. The user interface to place faces from my photos, onto the eCard people was really easy to use, and the results very funny!
Always received with great joy and happiness from my friends.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

