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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Janene C.
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Love your cards!
June 23, 2016

Didn't like that I ended up signing up for automatic renewal without an option not to? I will renew, but I may change my payment option.

Date of experience: June 20, 2016
California
2 reviews
1 helpful vote
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We had fun making and giving a Father's Day JibJab. Overall, making the video was a little clumsy, and the site response time is slow. The clumsiness came from needing to join part way through and then getting kicked out a second time to pay (signing up is not membership). $18/year is a bit much, particularly when you get nickeled and dimed for downloads and what not. Still, it is a fun thing to do. I tried to make another video for someone to get more out of my membership, but I couldn't find a video template that I liked. It could use more choices. And did I mention that it is sloooow?

Date of experience: June 20, 2016
California
1 review
0 helpful votes
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Technical Difficulties?
June 22, 2016

I created two e-videos for Father's Day, with a 50% success rate. One worked fine for my Dad, one (for my father-in-law) was not ever delivered correctly. He had "site not found" errors although it worked fine on my computer. I tried 3 times, with the same result.
Could not find anything online to help figure out if he needed to change some settings (?) in order to view.

Date of experience: June 20, 2016
California
1 review
0 helpful votes
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Flash fail
June 23, 2016

Very surprised the site still needs flash to play videos. I hope that's something you're all rushing to fix because you have a great, crazy-fun tool with a big limitation.

Date of experience: June 20, 2016
Washington
1 review
0 helpful votes
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Delivery of greeting-fail
June 22, 2016

I sent two greetings out. On one I received a confirmation the message was sent. On the other there was no message, even after clicking on resend on multiple tries.

Date of experience: June 20, 2016
Nevada
2 reviews
0 helpful votes
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WTH
June 22, 2016

Never meant to charge my credit card a full year membership I thought I was paying a one-time fee for a video that I made two or three years ago I'm waiting for a refund

Date of experience: June 20, 2016
Spain
1 review
0 helpful votes
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It's awesome
June 23, 2016

I don't speak english. Just a little little little bit. Sorry.

Date of experience: June 20, 2016
Virginia
1 review
0 helpful votes
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Won't work
June 22, 2016

I add pictures and go through the whole process but the video doesn't work...

Date of experience: June 20, 2016
West Virginia
1 review
0 helpful votes
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Not that user friendly
June 23, 2016

It took me a bit on how to chane the "heads" faces. That was so frustrating and I feel there needs to be an easier way to line up the
Mouth. That's too complicated!

Date of experience: June 20, 2016
Virginia
1 review
0 helpful votes
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LIKE The Uniqueness of the site
June 23, 2016

I found however that some e-card would not allow you to personalize the card with a greeting. This was mention in the terms of condition. Nevertheless the function not operating is disappointing. E-cards were not delivered as scheduled I had to copy and paste links and resend the cards to the recipients.

Date of experience: June 20, 2016
GB
1 review
0 helpful votes
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Recipient had to pay!
June 22, 2016

I signed up for a rolling year (which I didn't realise at the time) and the person reviewing the card had to pay to view it!

Date of experience: June 20, 2016
Georgia
1 review
0 helpful votes
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Dissatisfied
June 22, 2016

I payed this subscription for a year so I could make cards for my husband and father for father's day and both of them did not receive them. My email said they were sent and I checked both of their email and nothing was received. I also could not pull up the videos on my phone to at least play for them.

Date of experience: June 20, 2016
Belgium
1 review
0 helpful votes
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Funny
June 22, 2016

We all had very much fun watching us doing funny dances

Date of experience: June 19, 2016
Iowa
1 review
0 helpful votes
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I wish there wasn't such a focus on sex on so many cards. Walking on sunshine and happy are 2 of our very favorites. Make more of these and you'll get a 5 star from me.

Date of experience: June 19, 2016
Chile
1 review
0 helpful votes
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Card sent to [email protected]
June 21, 2016

I asked for the card to be delivered on 17th June with copy to me once delivered. None of the three emails to which it was supposed to be sent to received it, nor did I receive the confirmation copy.

Date of experience: June 19, 2016
GB
1 review
0 helpful votes
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Funky Content
June 22, 2016

I like the idea and love what it offers however I would like to see more videos.

Date of experience: June 19, 2016
South Carolina
1 review
0 helpful votes
Follow Betsey B.
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I don't see my Dad often, and at 80 I'm grateful he's still around to talk to. He has sworn off computers and technology -- but I sent him a jibjab Father's Day Card via my Mom and he LOVED it. Laughed out loud! We got to enjoy it over the phone. JibJab is the new Hallmark -- just wait and see.

Date of experience: June 19, 2016
Australia
1 review
0 helpful votes
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5/5
June 21, 2016

Jibjab have outstanding customer service, I would recommend them to everyone.

Date of experience: June 19, 2016
Texas
1 review
0 helpful votes
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Fathers Day
June 21, 2016

Very satisfied with the card I made my son and will be making other cards

Date of experience: June 19, 2016
Canada
1 review
0 helpful votes
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Easy and fast.
June 21, 2016

Have had a membership before and just rejoined. Good instructions and easy to use.

Date of experience: June 19, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA