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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Easy and fun to use.
Friends and family love the cards.
Creating cards was a blast and very easy. The results were great and people loved receiving them. Love the fact that you can create them and send immediately or at a later date. Can't wait for an occasion to make more!
Great birthday card alternative instead of snail mail.
Everyone kept wanting to see the phone and look at all the different options I wish there were more but I Imagine they change occasionally
Purchased another year because its fun and easy. Brings smiles to those who receive them. Need to add more new animated choice annually.
Video didn't go to my sons Facebook. So they didn't see them till next day. Was it something I didn't do right?
Bought it for Father's Day and having been laughing ever since. So much to choose from. Love sending these for all occasions to brighten the day of friends and family. If you calculate the cost out, we are paying pennies per laughs :)
I have made 3 videos and the recipients got a real kick out of them. Replaying them is problematic, however. We tried numerous times to replay one of them and eventually got it to play. The other one we had to just give up on. Also, when creating one of them I tried to correct the personal message only to find what was originally input got sent with the e-card anyway. Why even have an edit feature if it won't save properly? I think it that the program could be tweaked to allow for edits a bit better, please. Other than that, it's a fun site.
Pleasant experience. Needs better selection in the feeling down selection. I would not send any of them to a friend who was down or depressed. They didn't make me feel better.
Cards are so expensive and they are just thrown out! I loved personalizing these jibjabs and make my family and friends smile!
You charge me $ 18.00. I never received the video for my husband. Very upset. I sent an email. Nobody ever called me back. I need a refund please.
Thanks.
I had to create my Father's Day jibjab from start to finish twice before It successfully posted on Facebook. I did nothing different the 2nd time. Confusing.
Forgot i had an acc which i dont use an was billed so asked for refund and was emailed back within 24 hours
The old method of outlining faces and hair made a much better/funnier finished product than the current oval cut-out of a face.
I signed up using Facebook and the video I created didn't up load. I had to go back to the app and create one a different way and the one I originally want was available to choose. The cost wasn't clears either.
I think I had more fun with this than my recipients. I was hoping it would put a real smile on their faces to receive a unique, humorous birthday card. Instead the response was luke warm.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

