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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Not your mother's Hallmark
May 5, 2021

Easy and fun to use.
Friends and family love the cards.

Date of experience: June 23, 2016
California
1 review
0 helpful votes
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So Much Fun!
June 25, 2016

Creating cards was a blast and very easy. The results were great and people loved receiving them. Love the fact that you can create them and send immediately or at a later date. Can't wait for an occasion to make more!

Date of experience: June 23, 2016
Texas
1 review
0 helpful votes
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Birthday Fun
June 25, 2016

Great birthday card alternative instead of snail mail.

Date of experience: June 23, 2016
Nevada
1 review
0 helpful votes
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Fun for the whole family
June 25, 2016

Everyone kept wanting to see the phone and look at all the different options I wish there were more but I Imagine they change occasionally

Date of experience: June 23, 2016
Arizona
1 review
0 helpful votes
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Fun app
February 17, 2021

Made several videos... wish there were more active choices, more than 'Celebrate' and 'Tequila'... they are fun but need more choices.

Date of experience: June 23, 2016
California
1 review
0 helpful votes
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Experience
June 25, 2016

Purchased another year because its fun and easy. Brings smiles to those who receive them. Need to add more new animated choice annually.

Date of experience: June 23, 2016
Texas
1 review
0 helpful votes
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Recirpient didn't get video
June 25, 2016

Video didn't go to my sons Facebook. So they didn't see them till next day. Was it something I didn't do right?

Date of experience: June 23, 2016
Georgia
1 review
0 helpful votes
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Just pennies for laughs
June 25, 2016

Bought it for Father's Day and having been laughing ever since. So much to choose from. Love sending these for all occasions to brighten the day of friends and family. If you calculate the cost out, we are paying pennies per laughs :)

Date of experience: June 23, 2016
California
1 review
0 helpful votes
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Fun
June 25, 2016

Hard to exit picture to fit area... took sever tries, but did it.

Date of experience: June 23, 2016
Canada
1 review
0 helpful votes
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Unresponsive
June 25, 2016

I have made 3 videos and the recipients got a real kick out of them. Replaying them is problematic, however. We tried numerous times to replay one of them and eventually got it to play. The other one we had to just give up on. Also, when creating one of them I tried to correct the personal message only to find what was originally input got sent with the e-card anyway. Why even have an edit feature if it won't save properly? I think it that the program could be tweaked to allow for edits a bit better, please. Other than that, it's a fun site.

Date of experience: June 23, 2016
California
2 reviews
0 helpful votes
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Ok
May 5, 2021

Pleasant experience. Needs better selection in the feeling down selection. I would not send any of them to a friend who was down or depressed. They didn't make me feel better.

Date of experience: June 23, 2016
Pennsylvania
1 review
0 helpful votes
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Happy Job Jabber!
June 25, 2016

Cards are so expensive and they are just thrown out! I loved personalizing these jibjabs and make my family and friends smile!

Date of experience: June 23, 2016
New Jersey
1 review
0 helpful votes
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Very dissastified
June 25, 2016

You charge me $ 18.00. I never received the video for my husband. Very upset. I sent an email. Nobody ever called me back. I need a refund please.

Thanks.

Date of experience: June 23, 2016
Illinois
1 review
0 helpful votes
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Needs work!
June 25, 2016

I had to create my Father's Day jibjab from start to finish twice before It successfully posted on Facebook. I did nothing different the 2nd time. Confusing.

Date of experience: June 23, 2016
GB
1 review
0 helpful votes
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Fast reply
June 25, 2016

Forgot i had an acc which i dont use an was billed so asked for refund and was emailed back within 24 hours

Date of experience: June 23, 2016
Arkansas
2 reviews
0 helpful votes
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Bring back the old heads
June 25, 2016

The old method of outlining faces and hair made a much better/funnier finished product than the current oval cut-out of a face.

Date of experience: June 23, 2016
Virginia
1 review
0 helpful votes
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Father's Day
June 25, 2016

The card was awesome. Our son loved it! Thank you!

Date of experience: June 23, 2016
Australia
1 review
0 helpful votes
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Prompt service
June 25, 2016

Helpdesk and support very good and speedy response

Date of experience: June 23, 2016
GB
1 review
0 helpful votes
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Frustrating
June 25, 2016

I signed up using Facebook and the video I created didn't up load. I had to go back to the app and create one a different way and the one I originally want was available to choose. The cost wasn't clears either.

Date of experience: June 23, 2016
Oregon
2 reviews
7 helpful votes
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So so.
June 25, 2016

I think I had more fun with this than my recipients. I was hoping it would put a real smile on their faces to receive a unique, humorous birthday card. Instead the response was luke warm.

Date of experience: June 23, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA