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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Somewhat unhappy
July 10, 2016

I don't care for all ecards i was looking for more of personalizing cards for work and don't see much or any i can use.

Date of experience: July 8, 2016
Colorado
2 reviews
0 helpful votes
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Word of Mouth
May 5, 2021

Love the site but can't stand the black space where the mouths move. Nearly impossible to place a mouth from photo to make that black line disappear. Unless there is a way to delete this I won't be making anymore cards.

Date of experience: July 8, 2016
California
1 review
0 helpful votes
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Fun Videos
July 12, 2016

Everyone had positive response, and lots of laughs.

Date of experience: July 8, 2016
Texas
1 review
0 helpful votes
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My experience with Jib Jab
May 5, 2021

This has been a very satisfying experience. Everyone loved the video.

Date of experience: July 8, 2016
Virginia
1 review
0 helpful votes
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Expeditious!
July 10, 2016

Seems I had mistakingly subscribed - and was paying $18/yr for the service I did not use. An email on a Friday resulted in JibJab response the next Tuesday and a CREDIT. VERY responsive and helpful! Thank you guys!

Date of experience: July 8, 2016
Mississippi
1 review
0 helpful votes
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Unsatisfied
July 10, 2016

I was doubt charged for account. One was $17.00 and $18.00. Not for sure for the difference in amounts. I would like to cancel my account and my credit card account to be refunded. Thank you!

Date of experience: July 8, 2016
Alessandra S. — JibJab Rep
over a year old

Hello,

We are sorry to hear this! Please email us at [email protected], and we will be happy to sort this out for you.

Rhode Island
1 review
0 helpful votes
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Not 100%
July 10, 2016

I had fun creating the jib jabs but 2 of my 3 recipients didn't recieve the card - maybe it went to junk?

Date of experience: July 8, 2016
GB
1 review
0 helpful votes
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"fantabulous"
July 10, 2016

What can I say just loved making the cards never laughed as much and so did every one that saw them but my son whose birthday it was said he laughed till he cried, so easy to do brilliant idea.

Date of experience: July 8, 2016
Florida
1 review
0 helpful votes
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Awkward navigating or changing face profiles,
E-mails did not go through despite correct addresses

Date of experience: July 8, 2016
Canada
1 review
0 helpful votes
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I'm a star!
July 10, 2016

JibJab makes me a creative star in my family!. They love it! There are 8 kids in my family, who all have some kids and some have grandkids. There are actually over 100 of us, all told, ha! They all love cards and videos with their pictures in them. It's a great way to stay connected to those who don't live nearby.

It makes the older people feel young, and the young people feel special!

Date of experience: July 8, 2016
California
1 review
0 helpful votes
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Fathers Day
July 10, 2016

For Father's Day, I created a video for my husband and got s confirmation but the video never posted. That day I kept waiting to see if it would load later on. The transaction went through but not the video. Very disappointed

Date of experience: July 7, 2016
Texas
2 reviews
0 helpful votes
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Customer Service
February 17, 2021

I requested that a change be made to my service and it was completed in a day. Awesome work A++++

Date of experience: July 7, 2016
Washington
1 review
0 helpful votes
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Top notch customer service
July 11, 2016

Needed some help with a subscription issue. Problem solved in an instant. Customer service on the level of Amazon and Nordstrom's for sure!

Date of experience: July 7, 2016
France
1 review
0 helpful votes
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Furious
July 9, 2016

I cannot find the film I payed for.
I'm very disappointed

Date of experience: July 7, 2016
Alessandra S. — JibJab Rep
over a year old

Hello,

Please send us an email to [email protected] and we will be more than happy to help you locate your eCard!

Canada
1 review
0 helpful votes
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Easy to use
July 10, 2016

Very user-friendly and the videos were created super quickly. Easy to share as well. I'd really like to see more options for 2 and 3 people in the "starring me" jibjabs. Especially in the birthday category.

Date of experience: July 7, 2016
Spain
1 review
0 helpful votes
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AUN NO E REALIZADO NINGUN VIEDO, PERO TIENE BUENA PINTA

Date of experience: July 7, 2016
California
1 review
0 helpful votes
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Does not always work
July 9, 2016

Tried to upload picture two different times to use on an e-card and each time it did not load (plus took forever to find out it did not work).

Date of experience: July 7, 2016
Florida
1 review
0 helpful votes
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LOVING JIBJAB
July 10, 2016

I have had so much fun with this app... So glad I got it! Sent some videos to my parents & haven't heard them laugh this hard in a while! Thank you, Jibjab for all this fun!

Date of experience: July 7, 2016
Italy
1 review
0 helpful votes
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Membership auto-renewal
July 9, 2016

The site and the videos are cool but I'm very disappointed because when you want to become a member you are forced to have auto-renewal enabled.
I think this is not fair, some credit cards are blocked in these cases if the site is not verified (like yours).

Date of experience: July 7, 2016
GB
1 review
0 helpful votes
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Great fun Happy video!
July 10, 2016

Grandchildren couldn't stop laughing seeing us in the Farrell Williams Happy video!
Not 5 stars as I didn't like having to sign up for a year with auto renewal. I will have to remember if I want to cancel before the date.

Date of experience: July 7, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA