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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Compared to other e-card sites such as Jaqcie Lawson where I can add a whole database of contacts birthdays, I cannot seem to do that with JibJab. This is very disappointing and because of this I want to scrub my membership.
I like to send the cards because the recipients really like getting them. My grandkids love them. I just wish there were more that were suitable for young kids.
Made a card & tried to view it. I couldn't so shared it to my email but never could view it. I've never had that problem before.
Ecards were not up to the same caliber as the work that I had seen on the News shows, talk shows, etc. I was underwhelmed. Recipient of the card was not impressed either.
Sent to my brother for his birthday. He lives in Thailand, I'm in the UK. It arrived on time and, in his words, made his day. Thank you
I wanted to create a happy birthday dance card. It was very easy to put together and ended up conveying just what I wanted. The recipient cracked up! I look forward to finding reasons to create more cards, although I would love to see more options that are less raunchy.
Really fantastic selection, just add videos with larger face holes available and then maybe a filter for how many face holes the videos have available.
Quick and easy to use.
The person I sent it to had trouble viewing it. When she clicked "Click to View" in the e-mail, it took her to your site, but all she could see was the typewritten message. In order to view the actual video, she had to highlight the URL in a box below the "postcard", and paste it into her browser. I sent it to myself to see if it was just a fluke, but the same thing happened to me. I feel like the person I send videos to shouldn't have to go to any trouble to view them. Otherwise, I would have been very happy with my new account.
Signed up, paid my annual fee and when I wanted to download my project I had to pay again. Even worse. I could not download it immediately and had to wait for a mail that never arrived.
Was done as birthday vid in team meeting. Well team meeting came and went. Suffice to say. Horrible experience -
Creating the video was very easy and it has provided hours of enjoyment for myself and the recipients. A great way to make people smile.
I'm happy to join for a year, but did not want my membership to be renewed automatically. The site says that you can manage your membership renewal on your account page, but there is nowhere to click "Please do not renew automatically." I have just marked my calendar to cancel the week it is to be renewed, but I wish there was a more obvious way to do this on the site.
Navigating this site is very difficult, you need to have site reformatted. Everything should be in a pull down bar that you are interested in. Once you leave an area hard to get back, update site... Also update songs and material, l dated. Most of the same stuff from years ago. Love the results, graphics and finished product.
Was advertised as a couple dollars a month, figured I could use it for a few months as needed. Was billed for a full year.
There were no eCards for a 'Grandmother' birthday.
The card I selected had a nice image & soft tune BUT when it sent it was on a postcard!... and when my Grandmother opened it there was a very loud (& startling) "JibJab" noise & 2 ugly cartoon men.
I was NOT happy with the final product
My video got rave reviews from everyone that saw it. It inspired some of my friends to go to the website.
The animation was fabulous!
I assume my subscription will renew at some point and I will resent you for it. I spent a minute or two trying to figure out how to prevent this, but it was late and I gave up.
I loved making birthday cards for my family and my kids continue to make cards for fun. We plan to use it a lot this year.
The "video download" feature should not have an extra charge, at least for subscribers...
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members